The Car Co Reviews 1,846

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and extensive knowledge, making the car buying process smooth and stress-free. Many people praise the excellent customer service, noting that employees are attentive, patient, and go the extra mile to ensure satisfaction. The overall user experience is described as seamless and efficient, with many consumers appreciating the ease of transactions and the quality of the vehicles purchased. However, some customers also noted significant issues with car servicing, including alleged misdiagnoses, unaddressed steering problems, and cars being returned with new faults after service appointments. There were also complaints about cars breaking down shortly after purchase, and issues regarding deposit handling and vehicle availability, leading to frustration and wasted time.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising individuals for their professional,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with their new... See more

User experience

Consumers find the overall user experience to be positive, describing it as quick, smooth, and... See more

Customer service

Users describe positive interactions with customer service, highlighting experiences as brilliant, fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying cars can be an overwhelming experience however we knew we were in safe hands as soon as we met Abdul. Abdul answered all our questions and gave us sound advice on the cars we were interested in... See more

Rated 5 out of 5 stars

I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more

Company replied

Rated 5 out of 5 stars

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more

Company replied

Rated 5 out of 5 stars

Muj was fantastic from start to finish, from my initial enquiry, viewing, test driving and was wrapped up and sorted out the same day! I drove away in my lovely shiny new car. Muj was informative... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

5*service

I had an absolutely fantastic experience with Ash. From start to finish, he was professional, knowledgeable, and genuinely cared about helping me find the right car—not just making a sale. He took the time to answer every question, explained all my options clearly, and made the entire process smooth and stress-free. I will definitely be coming back again. Thank you.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

I recommend the car co for your new…

I recommend the car co for your new car, get in touch with Abdul as he really looked after us. We bought 4 cars off him and will be going back. Great customer service by Abdul and the team.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Abdul was an absolute star

Abdul was an absolute star, he really looked after me and my family, he gave us a really great deal and made sure we were as informed as possible, I recommend, 10/10 experience

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Had a splendid experience buying a car from carco

Had a splendid experience buy a car from carco we assisted by jabz very knowledgeable salesman explained everything briefly. he handled the whole process and its gone like a breeze. I was abit worried about buying a car quite a distance from home but assistance and transparency made us drive away with beautiful Touareg same day absolutely loved it 👍

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Service

Just bought a car and I really appreciate Zubair’s professional service. He was helpful, knowledgeable, and made the whole process smooth. Impressive!

January 24, 2026
Unprompted review
Rated 4 out of 5 stars

Outstanding Experience with Owi

Returning for a second purchase says a lot. Owi provided excellent customer service, knowledgeable, respectful, and attentive from start to finish. He made the entire process smooth and enjoyable. I would definitely recommend Owi and the dealership.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant sevice provided by this team

The service provided by this team, particularly by Abdul, was exceptional. I was able to identify my vehicle over the phone without visiting the showroom, and they promptly sent video visuals. Through Abdul, the entire process, from initial contact to doorstep delivery, was efficiently managed remotely, with Abdul coordinating throughout the process. Thank you very much, Car Co.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with Owais Shah

I had a great experience working with Owais Shah at Car Co. I came in just to look around, and he was incredibly knowledgeable without ever being pushy. He really listened to what I was looking for and went above and beyond to help me find the right car. A small but very thoughtful touch was that he even charged my current car while I was browsing the inventory. That level of care and attention really stood out. If you’re looking for a salesperson who’s helpful, professional, and genuinely wants to make the experience easy, I highly recommend Owais.

December 18, 2025
Unprompted review

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