The Car Co Reviews 1,846

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and extensive knowledge, making the car buying process smooth and stress-free. Many people praise the excellent customer service, noting that employees are attentive, patient, and go the extra mile to ensure satisfaction. The overall user experience is described as seamless and efficient, with many consumers appreciating the ease of transactions and the quality of the vehicles purchased. However, some customers also noted significant issues with car servicing, including alleged misdiagnoses, unaddressed steering problems, and cars being returned with new faults after service appointments. There were also complaints about cars breaking down shortly after purchase, and issues regarding deposit handling and vehicle availability, leading to frustration and wasted time.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising individuals for their professional,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with their new... See more

User experience

Consumers find the overall user experience to be positive, describing it as quick, smooth, and... See more

Customer service

Users describe positive interactions with customer service, highlighting experiences as brilliant, fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying cars can be an overwhelming experience however we knew we were in safe hands as soon as we met Abdul. Abdul answered all our questions and gave us sound advice on the cars we were interested in... See more

Rated 5 out of 5 stars

I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more

Company replied

Rated 5 out of 5 stars

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more

Company replied

Rated 5 out of 5 stars

Muj was fantastic from start to finish, from my initial enquiry, viewing, test driving and was wrapped up and sorted out the same day! I drove away in my lovely shiny new car. Muj was informative... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I brought my wife a range rover from…

I brought my wife a range rover from here it’s been broken from the first month we had it we are now 14 months in with a £10,000 engine rebuild cost the car co are not helpful just make excuses we have had to. Buy another car as this isn’t safe contacted there go to finance Mann island and after 4 months plus they cannot get anything done so we are now going to the financial ombudsman don’t waste your time and money that’s my opinion

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service service…

Excellent customer service service delivery trustworthy and professional. Variety of cars to choose from based on affodability

January 4, 2026
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Regis,

Thank you for your review of The Car Co. We are glad to know you had received good customer service from our salesman Kas. We hope you love your new car, and we hope to see you again in the future!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Perfect for buy a new car

I had a really great experience buying my Nissan Qashqai.
Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she still managed to find me a very good finance deal, which made a huge difference.
She explained everything clearly, answered all my questions, and made the whole process easy and stress-free.

I’m very happy with how everything was handled and would happily recommend The Car Co to anyone looking to buy a car

December 8, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Mehrdad,

Thank you for your review of The Car Co. We're pleased to hear that you had a great experience buying your Nissan Qashqai thanks to our saleswoman Zahra who was friendly, professional and genuinely helpful from start to finish. Thank you for your recommendation it is highly appreciated.

Kind Regards,
The Car Co.

Rated 1 out of 5 stars

To much bad experience and person on…

To much bad experience and person on the call services didn’t tell the correct prices and wasted 3 days for a scrap car.
Most important thing was that the person who’s on the call disconnected the call .
My first and last experience with you is too much bad .

December 9, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Muhammad,

We're sorry to see that you had a one-star experience with us here at The Car Co, we would like to invite you to a conversation so we can make this right, please call us at 0161 660 8646 or email us at marketing@thecarco.co.uk.

We hope to work together with you to come up with an appropriate solution. We appreciate your honest review, and we hope to talk to you soon.

Regards,
The Car Co.

Rated 5 out of 5 stars

Picked up the car the same day

Picked up the car the same day, was prepped and charged for us and within 5 hours from initial call was driving home!

Owi was great all the way through and made things very easy!

August 14, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Chris,

Thank you for your review of The Car Co, we're pleased to hear that our salesman Owi was great all the way through and made things very easy. We hope you enjoy your new car and hope to serve you again.

Many Thanks,
The Car Co.

Rated 1 out of 5 stars

TESLA MODEL 3 2021

TESLA MODEL 3 2021

For anyone buying a vehicle stay clear of this car company they are truly terrible and will leave you in thousands of pounds in debt and not offer any support.

I purchased a vehicle and was disabled at the point of sale and on crutches buying from The Car Co, Bury who part of the scam with CA AUTO FINANCE, I was forced into purchasing a Tesla Model 3 and now I am over £5000 in negative equity as both CA Auto Finance and The Car Co carried over thousands without my consent and added it to the Tesla, it was only later that I realized and The Car Co didn't want to know and CA Finance also refused to help on many occasions I tried asking for help.

I traded my Mercedes A200 and they gave my a price they changed it and carried over the difference and then made a huge profit on my Mercedes which sold very quickly.

I reached out to the CEO of CA Auto Finance who simply ignored all of my emails and when I did get a reply it was from customer service stating that there is nothing they can do to help and that I will not be able to terminate the agreement or hand the car back unless I asked The Car Co to take the car back,

I am now in a car I cant change or get out of due to the huge amount that was carried over without my consent, these will dk the same to you so do yourself and your bank balance a huge favor and avoid at all costs,

If either The Car Co or CA Finance do the right thing and resolve this I will not be changing my reviews across all social media as it stands.

PLEASE STAY CLEAR OF BOTH THIS DEALERSHIP AND CA AUTO FINANCE COMPANY THEY WILL RIP YOU OFF AND LEAVE YOU IN THOUSANDS OF DEBT AND CHANGE THE AGREEMENT AFTER YOU HAVE ACCEPTED TERMS

August 2, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi WB,

Please accept our apologies for any inconvenience you have faced during your experience with our team.

We understand that resolving issues is paramount, and we'd like to invite you to a conversation with us to discuss your concerns in detail. Our goal is to address any issues you've faced and find a satisfactory resolution together.

As a business that aims to maintain high standards of service, your satisfaction is our top priority, and we're committed to making things right.

Please reach out to us at 0161 761 4171 to schedule a time for a conversation.
Please quote your vehicle registration number and name. We value your feedback and the opportunity to improve our service. Alternatively, please email service@thecarco.co.uk.

Thank you for bringing this to our attention, and we look forward to speaking with you soon.

Best Regards,
The Car Co Team

Rated 1 out of 5 stars

Just interested in if you need finance…

Just interested in if you need finance and warranty so they earn commission

October 26, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Pete,

We're sorry to hear about your one-star experience with us. Here at The Car Co, we aim to be as transparent as we can be with our customers and we apologise if your experience didn't reflect that.

Please don't hesitate to write to us via our email; marketing@thecarco.co.uk, so that we may further assist you with any issues you may have had.

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Excellent service and easy…

Excellent service and easy transactions. Sorted everything for me when part ex my old car!

October 29, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Kurtis,

Thank you for your review of The Car Co, we're pleased to hear that you received excellent service while part exchanging your old car here at The Car Co!

Rated 5 out of 5 stars

Car Co is the best, especially with Owi

I was attended on time, all my needs was met and sorted easily and straight away.
Car Co is the best platform, especially with Owi Shah, to me he is the asset to the company.
I am very pleased with the services provided by Owi

October 30, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Angelas,

Thank you for your review of The Car Co, we're glad to know you had an excellent experience from our salesman Owi who was amazing from start to finish.

Thank you for choosing The Car Co for your purchase, we hope you enjoy your new car!

Kind Regards,
The Car Co.

Rated 5 out of 5 stars

Addy made sure I had everything I…

Addy made sure I had everything I needed, understood what I was after and helped me get a vehicle quick and efficiently, thankyou

October 25, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Jason,

Thank you for your review of The Car Co, we're pleased to hear that our salesman Addy made sure you had everything you needed and helped you get a vehicle quickly and efficiently, we hope you love your new car, thank you for choosing us for your car purchase!

Kind Regards,
The Car Co.

Rated 5 out of 5 stars

Addy was a pleasure to do business with

Addy was very helpful without being pushy, answered all my questions with good knowledge, and was a pleasure to do business with. The car was immaculate and the process straightforward.

October 20, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Jonathon,

Thank you for your review of The Car Co. We are pleased to know you had a straightforward experience with our salesman Addy who was a pleasure to deal with. We hope you love your new car, thank you for choosing us!

Kind Regards,
The Car Co.

Rated 5 out of 5 stars

Addy customer service was 10/10 he was…

Addy customer service was 10/10 he was very helpful and friendly. Ady made the car sale journey very smooth and was no problems I would recommend to come down and speak to Ady when taking out a car he is the best in the business.

October 19, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi ,

Thank you for your review of The Car Co. We are happy to know that our salesman Addy was very helpful and friendly. Thank you for your recommendation it is greatly appreciated by ourselves and our salesman.

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, the cars are good and they take good care of you there, the hot chocolate is nice, go talk to Abdul he’s the best

October 17, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Amna,

Thank you for your review of The Car Co. We are pleased to know you had a wonderful experience with our salesman Abdul. We hope you enjoy your new car, and we hope to see you again in the future!

Many Thanks,
The Car Co.

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