The Car Co Reviews 1,846

Thanks for a good experience. Addy was very helpful when purchasing our new car 👍🏼

Excellent Customer service and attention to detail from Adam at the car Co constant communication and reassurance throughout my experience.

Addy was super friendly and helpful throughout the whole process. We came by in the morning to check out the car, took some time to think it over, and when we returned in the evening, everything moved quickly and smoothly—we drove off with the car within the hour! Thank you for making it such an easy and pleasant experience.

Very helpful, Addy was helping us with everything. Everything was so smooth and quick. Highly recommend.

Got the car with Addy, very nice and helpful ! Guided through the whole process, with a lot of informations ! ✅✅

I recently purchased a Mercedes GLE, and it was a truly positive experience. The team, especially Abdul, was incredibly helpful and knowledgeable. Their process and advice were greatly appreciated.

Great experience buying from The Car Co. I absolutely recommend.

Helpful friendly guys - no pushy sell - just easy to deal with.

Spoke to a guy called Jay, I had some queries to ask.

Jay was absolutely brilliant on the phone, so professional and helpful. Easy to speak to and answered all my questions with ease and helped me with everything I need. Cannot credit the staff at The Car Co enough. Proper business!

Owi, was a pleasure to deal with, he made buying a car easy.

CarCo Bury Review – Avoid at All Costs!

I bought an Audi A4 Avant (KW18 EPL) from CarCo Bury at the beginning of May. Within the first week, the car developed a noise from the steering.

I booked it in for inspection (with confirmation by email), but when I arrived, they claimed I wasn’t booked in. Eventually, they agreed to “squeeze me in.” Ten minutes later, my car was handed back with “no faults found.” On checking my dashcam, I saw they simply lifted it on the ramp, lowered it two minutes later, and drove it back out. No inspection was actually done. A 3-hour round trip completely wasted.

After heated phone calls and showing them the footage, they agreed to pay for a local garage to diagnose the issue. That garage confirmed the steering rack was faulty. I rebooked with CarCo to have it replaced, dropped the car off, and made my way home by bus/train/walking, expecting the car to be with them for a few days. Just 3 hours later, I got a call saying “nothing was wrong.”

After more arguments, they finally agreed to let Audi check the car. Audi performed a full health check and confirmed the same diagnosis: the steering rack needed replacing.

Two weeks later, I dropped the car off again. No courtesy car was available, despite me requesting one, and I was given a rough trade-in vehicle instead. While waiting, I overheard the mechanic ask where the steering rack was. The response? “It’s in my back pocket.” In other words, it hadn’t even been ordered.

After two weeks of being fobbed off with excuses and “they’re on with it,” I collected the car to find they’d supposedly fitted a reconditioned steering rack and replaced two suspension arms. Within a mile of driving away, the same noise was still there. I took it straight back to the independent garage, who confirmed the steering rack hadn’t been touched — not replaced, not reconditioned, not even cleaned.

When I confronted CarCo again, the manager changed his story, admitting they hadn’t actually replaced the steering rack, despite giving me paperwork saying they had. Both Audi and the independent garage had confirmed this was the issue, yet they still lied.

Eventually, they offered to buy the car back, but £1,000 less than what I’d paid just weeks earlier. I had no choice but to accept, as I’d completely lost trust in them. To add insult to injury, the same car is now back up for sale — with the steering issue still unresolved — ready to be passed on to the next unsuspecting customer

Good reception and welcoming
A lot of varieties of cars to choose from
Will always recommend car co to anyone

Mark was amazing and super helpful! He went above and beyond to get me the car and even went as far as picking me up to take me to the dealership which was a hour away! Fantastic service & will definitely be going to Car Co in the future!

Zain was really helpful from the get go! Had all the information to hand with helping us choose are family car. Would 100% recommend!

Absolutely smooth and great experience. Specially Zain who helped us through the process and showing the cars around. Definitely will recommend Zain to family members and friends.

Very helpful

Always a great experience to deal with the chaps at Car co, Zain abbas was really knowledgeable.

Came today to look at a car bought the car with Addy who made the process very easy for me as I find it hard making a decision.i would recommend to anybody looking for a car it’s a lovely place and again Addy was brilliant thank you Addy

It was amazing experience and owi did great job

Amazing service with every question covered. Feeling secure about the deal we reached and even more happier with the car I drove off in. Definitely coming back soon