The Car Co Reviews 1,846

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and extensive knowledge, making the car buying process smooth and stress-free. Many appreciate the excellent customer service, noting that employees are patient, accommodating, and go the extra mile to ensure satisfaction. The overall buying experience is frequently described as easy, efficient, and enjoyable, with many people recommending the company for its reliable products and top-tier service. However, some customers also noted significant issues with after-sales service, including cars breaking down shortly after purchase and difficulties with MOT and servicing appointments. A few other people also felt that the company was unprofessional, citing instances where reserved cars were sold to others or where crucial repairs were not performed as expected.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, with many customers praising the quick and efficient process... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their car purchases,... See more

User experience

Customers consistently note positive experiences with user experience, describing the overall process as... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as brilliant, fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying cars can be an overwhelming experience however we knew we were in safe hands as soon as we met Abdul. Abdul answered all our questions and gave us sound advice on the cars we were interested in... See more

Rated 5 out of 5 stars

I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more

Company replied

Rated 5 out of 5 stars

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more

Company replied

Rated 5 out of 5 stars

Muj was fantastic from start to finish, from my initial enquiry, viewing, test driving and was wrapped up and sorted out the same day! I drove away in my lovely shiny new car. Muj was informative... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very professional and made it so easy…

Very professional and made it so easy for me to purchase this car would highly recommend them to family and friends

August 20, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Bethany,

Thank you for your review of The Car Co. We are pleased to know that our sales staff we very professional and made it easy for you to purchase this car. Thank you for your recommendation it is greatly appreciated.

Many Thanks,
The Car Co Team.

Rated 5 out of 5 stars

Mark at The Car Co

Had a great experience with Mark from The Car Co, made buying a car so easy nothing was too much for him. Very grateful for him

August 25, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Kisha,

Thank you for your review of The Car Co. We are pleased to know that our salesman Mark was great. Thank you for your recommendation it is greatly appreciated.

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

So happy with my purchase and experience

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain, our salesman was very friendly, chatty but not too pushy. He answered all our questions and showed good knowledge of the vehicle. He came across as sincere and we felt we could trust him so we agreed a deal and picked it up the following Thursday. Would definitely recommend these guys.

August 21, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Adrian,

Thank you for your review of The Car Co. We are pleased to know you are happy with your car and experience you had with our salesman Zain who was friendly, knowledgeable and sincere.

Thank you for your recommendation, it is much appreciated. We hope you enjoy your new car, and we look forward to seeing you again in the future!


Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Excellent dealership and good customer…

Excellent dealership and good customer service by Addy

August 22, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Frederick,

Thank you for your review of The Car Co. We are pleased to know you had a good customer service experience with our salesman Addy. We hope you enjoy your new car, and hope to see you again in the future!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Great service

Great service, we came for a specific car and were able to test drive. Addy was very helpful and everything was tied up quickly.

August 12, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Sarah,

Thank you for your review of The Car Co. We are pleased to know you received great service from our salesman Addy. We hope you enjoy your new car, and we thank you for choosing The Car Co!

Kind Regards,
The Car Co.

Rated 5 out of 5 stars

Great experience with Jay

Great experience with Jay, will definitely be coming back for my next car!

August 2, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Eden,

Thank you for your review of The Car Co. We are happy to know you had a great experience with Jay. We hope you enjoy your new car, and we look forward to seeing you again in the future!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Thanks for your help Zubair

Thanks for your help Zubair

July 28, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Manuel,

Thank you for your review of The Car Co! We're pleased Zubair could help you in your car buying process. Thank you for choosing our company.

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Great customer service

Great customer service, It felt like buying a car was more of an experience. Bought a car from Jabs and he did everything to make the process as easy as possible, thanks

July 30, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Tom,

Thank you for your review of The Car Co. We are happy to know you had a great customer service experience with our salesman Jabs. We hope you enjoy your new car, and we thank you for choosing The Car Co for your purchase!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Muj was very helpful & knowledgeable

Muj was very helpful & knowledgeable

July 30, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Lucy,

Thank you for your review of The Car Co. We are pleased to know our salesman Muj was very helpful and knowledgeable. We hope you love your new car, and thank you for choosing The Car Co!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Very happy with the service I have been…

Very happy with the service I have been provided with today, will be more than happy to recommend, my salesman owi has been a pleasure to do business with today, thanks very much. 😃😃😃😃.

July 29, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Steven,

Thank you for your review of The Car Co. We are glad to know that you're happy with the service you received from our salesman Owi. Thank you for your recommendation it is greatly appreciated!

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

*****Ask for Muj*****

Muj was fantastic from start to finish, from my initial enquiry, viewing, test driving and was wrapped up and sorted out the same day!
I drove away in my lovely shiny new car. Muj was informative and very knowledgeable, answering all my queries and nothing was too much trouble! I part exchanged my old car and everything was so simple.
*****Totally recommended*****

July 26, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Kathy,

Thank you for your review of The Car Co. We are happy to know you had a lovely experience with our salesman Muj.

Thank you for your recommendation, it is much appreciated. We hope you enjoy your new car, and we look forward to seeing you again in the future!


Many Thanks,
The Car Co.

Rated 5 out of 5 stars

It was really quick and easy to find my…

It was really quick and easy to find my next dream car, Zubair was on top with all the answers to my questions and to offer me the best deal. If you’re looking for your next dream car, don’t hesitate to get in touch with him, you will drive away with your dream car within a few hours. Thank you for everything,Zubair

July 26, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Laurentiu,

Thank you for your review of The Car Co. We are glad to know you had a quick and easy car sales experience with our salesman Zubair. We hope you enjoy your new car, and we thank you for choosing The Car Co!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Fab experience

Recently bought a car from The Car Co, dealt with Muj. Really informative and car was exactly as described. Would definitely reccomend 😊

July 19, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Immy,

Thank you for your review of The Car Co. We are pleased to know that you had a fab experience with our salesman Muj. Thank you for your recommendation it is greatly appreciated.

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Zubair was brilliant when exchanging…

Zubair was brilliant when exchanging cars

July 24, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Sam,

Thank you for your review of The Car Co. We are happy to know you had a brilliant experience with our salesman Zubair. We hope you enjoy your new car, and we thank you for choosing The Car Co!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Great experience buying my car with…

Great experience buying my car with Zubair. Definitely recommend to anyone

July 19, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Jack,

Thank you for your review of The Car Co. We are glad to know that you had a great experience with our salesman Zubair .Thank you for your recommendation it is greatly appreciated.

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Friendly and professional service from…

Friendly and professional service from Jabs. Would highly recommend.

July 16, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Andrew,

Thank you for your review of The Car Co. We are happy to know that our salesman Jabs was friendly and professional. Thank you for your recommendation it is greatly appreciated.

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Effortless process

Effortless process, big thanks to Muj for helping with Part Exchange and finance and all other bits. Highly recommend.

July 15, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Joe,

Thank you for your review of The Car Co. We are happy to know that you had an effortless process thanks to our salesman Muj. Thank you for your high recommendation it is greatly appreciated.

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service from The Car Co when buying my first Mercedes. Jay provided all the information I needed to make my choice and found me the perfect car that fit within my budget.

July 15, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Julie ,

Thank you for your review of The Car Co. We are pleased to know you received excellent customer service from Jay. We hope you enjoy your new car, and we thank you for choosing The Car Co!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Excellent sales experience with jay

Excellent sales experience with jay. Easy process all the way through. No pressure from him and very pleasant to deal with. Highly recommend

July 14, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Jacob,

Thank you for your review of The Car Co. We are glad to know you had an excellent sales experience with Jay

Thank you for your recommendation, it is much appreciated. We hope you enjoy your new car, and we appreciate you for choosing The Car Co.


Many Thanks,
The Car Co.

Rated 5 out of 5 stars

We recently bought our VW Tiguan from…

We recently bought our VW Tiguan from The Car Co and had a brilliant experience thanks to Jay. He was friendly, knowledgeable, and made the whole process feel really smooth from start to finish. No pressure or pushy sales talk—just honest advice and great service. Jay kept us updated throughout and made sure everything was ready to go when we came to collect the car. We’re really happy with the Tiguan and would definitely recommend Jay and The Car Co to anyone looking for a new car. Thanks again!

July 14, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Haylee,

Thank you for your review of The Car Co. We are delighted to know you had a brilliant experience thanks to Jay

Thank you for your recommendation, it is much appreciated. We hope you enjoy your new car, and we look forward to seeing you again in the future!


Many Thanks,
The Car Co.

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