The Car Co Reviews 1,847

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and extensive knowledge, making the car buying process smooth and stress-free. Many appreciate the excellent customer service, noting that employees are patient, accommodating, and go the extra mile to ensure satisfaction. The overall buying experience is frequently described as easy, efficient, and enjoyable, with many people recommending the company for its reliable products and top-tier service. However, some customers also noted significant issues with after-sales service, including cars breaking down shortly after purchase and difficulties with MOT and servicing appointments. A few other people also felt that the company was unprofessional, citing instances where reserved cars were sold to others or where crucial repairs were not performed as expected.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, with many customers praising the quick and efficient process... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their car purchases,... See more

User experience

Customers consistently note positive experiences with user experience, describing the overall process as... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as brilliant, fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying cars can be an overwhelming experience however we knew we were in safe hands as soon as we met Abdul. Abdul answered all our questions and gave us sound advice on the cars we were interested in... See more

Rated 5 out of 5 stars

I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more

Company replied

Rated 5 out of 5 stars

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more

Company replied

Rated 5 out of 5 stars

Muj was fantastic from start to finish, from my initial enquiry, viewing, test driving and was wrapped up and sorted out the same day! I drove away in my lovely shiny new car. Muj was informative... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We recently bought our VW Tiguan from…

We recently bought our VW Tiguan from The Car Co and had a brilliant experience thanks to Jay. He was friendly, knowledgeable, and made the whole process feel really smooth from start to finish. No pressure or pushy sales talk—just honest advice and great service. Jay kept us updated throughout and made sure everything was ready to go when we came to collect the car. We’re really happy with the Tiguan and would definitely recommend Jay and The Car Co to anyone looking for a new car. Thanks again!

July 14, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Haylee,

Thank you for your review of The Car Co. We are delighted to know you had a brilliant experience thanks to Jay

Thank you for your recommendation, it is much appreciated. We hope you enjoy your new car, and we look forward to seeing you again in the future!


Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Adam at the car co was amazing today

Adam at the car co was amazing today.
I normally buy new through VW, the service Adam gave me was even better than what vw offered me.

Part ex to new car in a few hours z

Great company. Real professionals.

Thank you.

Tom

July 12, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Tom,

Thank you for your review of The Car Co. We are happy to know you had an amazing experience with our salesman Adam. We hope you enjoy your new car, and we thank you for choosing The Car Co!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Great service

Great service

July 8, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Afsh,

Thank you for your review of The Car Co, we're pleased to hear that you received great service.

Thank you for choosing The Car Co!

Rated 5 out of 5 stars

Addy was really nice from beginning

Addy was really nice from beginning, We do test drive and car is really good, I recommend Carco thanks ⭐️⭐️⭐️⭐️⭐️

July 9, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi A.a Brothers,

Thank you for your review of The Car Co. We are delighted to know that our salesman Addy was really nice. Thank you for your recommendation it is greatly appreciated, we hope you enjoy your new car!

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Abdul is very good …

June 20, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Rizwan,

Thank you for your review of The Car Co. We are happy to know you had a very good experience with our salesman Abdul. We hope you enjoy your new car, and we thank you for choosing The Car Co!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

I just purchased a car from Abdul

I just purchased a car from Abdul, it was a brilliant experience and very friendly.

July 9, 2025
Unprompted review
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Reply from The Car Co

Hi Fawad,

Thank you for your review of The Car Co. We are pleased to know our salesman Abdul was very friendly. We hope you enjoy your new car, and we thank you for choosing The Car Co!

Many Thanks,
The Car Co.

Rated 1 out of 5 stars

Bad customer service

Bad customer service

July 8, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Raja,

Please accept our apologies for any inconvenience you have faced during your experience with our team.

As a business that aims to maintain high standards of service, your satisfaction is our top priority, and we're committed to making things right.

Please reach out to us at 0161 761 4171 to schedule a time for a conversation. Please quote your vehicle registration number and name. We value your feedback and the opportunity to improve our service. Alternatively, please email service@thecarco.co.uk.

Best Regards,
The Car Co Team

Rated 5 out of 5 stars

Excellent experience

I had an excellent experience with a sales person called Zain when buying my car. He was professional, friendly, and made the process stress free. He answered all my questions and helped me find exactly what I was looking for. Highly recommend!

February 15, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Nikita,

Thank you for your review of The Car Co. We are glad to know you had an excellent experience with our salesman Zain who was professional and friendly.

Thank you for your high recommendation, it is much appreciated. We hope you enjoy your new car, and we look forward to seeing you again in the future!


Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Dealt with Addy he was a nice friendly…

Dealt with Addy he was a nice friendly helpful guy really smooth quick process nothing was too much trouble. Would buy from this place again no quibbles
Thankyou so much

July 5, 2025
Unprompted review
The Car Co logo

Reply from The Car Co


Hi Sarah,

Thank you for your review of The Car Co. We are happy to know that our salesman Addy was nice, friendly, and helpful and provided a smooth experience.

Thank you for choosing us, we look forward to helping you again in the future!

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Excellent Service

Excellent Service, Dealt with Muj and he was very helpful.

July 4, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi,

Thank you for your review of The Car Co. We are glad to know you had excellent service from our salesman Muj. We hope you enjoy your new car, and we thank you for choosing us!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

A** Service

Quick, efficient, clear, concise and v helpful from Muj.

We'll be back again!

Thanks again from Rua + Family

June 24, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Rua,

Thank you for your review of The Car Co. We are pleased to know you had a quick and efficient experience with our salesman Muj. We hope you enjoy your new car, and we look forward to seeing you again in the future!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Addy was very helpful and helped make…

Addy was very helpful and helped make everything a smooth process x

June 29, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Jasmin,

Thank you for your review of The Car Co. We are delighted to know you had a helpful experience with our salesman Addy. We hope you enjoy your new car, and we look forward to seeing you again in the future!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Great company to deal with Muj was easy…

Great company to deal with Muj was easy to deal with and I would highly recommend thanks again

June 28, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi David,

Thank you for your review of The Car Co. We are glad to know that our salesman Muj was easy to deal with. Thank you for your recommendation it is greatly appreciated.

Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Addy was an amazing sales associate

We had a lovely sales associate named Addy who helped us throughout the whole process. He greeted us as soon as we arrived and helped us find what we were looking for. He’s a very personable man and helped us a lot with understanding the different types of warranty packages and the other perks that The Car Co have.

June 24, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Millie,

Thank you for your review of The Car Co. We are pleased to know you had a lovely experience with our salesman Addy who helped you throughout the experience. We hope you enjoy your new car, and we look forward to seeing you again in the future!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Very good service

Very good service

June 22, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Mandy,

Thank you for your review of The Car Co, we're pleased to hear that you received very good service!

Thank you for choosing The Car Co, we hope you love your new car!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Great service from Muj who helped…

Great service from Muj who helped ensure i got the car i wanted and went above and beyond. Highly reccomend the car co for great cars, excellent service and competitive prices!

June 20, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Neelam,

Thank you for your review of The Car Co. We are glad to know you received great service from our salesman Muj who went above and beyond to help you.

Thank you for your recommendation, it is much appreciated. We hope you enjoy your new car, and we look forward to seeing you again in the future!


Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend, ask for addy, he’s great!

June 23, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Sarah,

Thank you for your review of The Car Co. We are glad to know that our salesman Addy was great. Thank you for your recommendation it is greatly appreciated.

Many Thanks,
The Car Co Team.

Rated 5 out of 5 stars

Exceptional Service

Exceptional Service – Highly Recommend Abdul Rashid!

I recently bought my first car and I couldn't be more pleased with the experience. Abdul Rashid made the entire process smooth and stress-free. The service was outstanding, everything was done on time, and I felt completely taken care of from start to finish. He’s a genuinely great person, really knows his stuff, and went above and beyond to ensure I was happy with my purchase. I’ll definitely be coming back in the future for my next car. Highly recommend his services to anyone looking for a hassle-free, top-notch car buying experience!

June 22, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Nadia,

Thank you for your review of The Car Co. We are delighted to know you had an exceptional experience with our salesman Abdul who made the experience smooth and stress-free.

Thank you for your recommendation, it is much appreciated. We hope you enjoy your new car, and we look forward to seeing you again in the future!


Many Thanks,
The Car Co Team

Rated 5 out of 5 stars

Recently did an online purchase and p/x…

Recently did an online purchase and p/x of my existing car. Although a bit doubtful at first, Zubair was excellent, providing all the necessary information and advice. All delivery and transactions carried out smoothly and as promised.

June 16, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Ian,

Thank you for your review of The Car Co. We are happy to know you had an excellent experience with our salesman Zubair. We hope you enjoy your new car, and we look forward to seeing you again in the future!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Srapped my car with them

Srapped my car with them
Very easy to do on their website.
No fuss what so every.

June 19, 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Steven,

Thank you for your review of The Car Co. We're pleased to hear you successfully managed to part exchange with us. We hope to be of use again in the future!

Many Thanks,
The Car Co.

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