Thecardcloset Reviews 636

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I absolutely love this service - I'm an Israeli, living in Thailand, business based in HK - this caused me all types of issues purchasing games from Sony's store. Enter TheCardCloset... In... See more

Rated 1 out of 5 stars

This service is scam, they want you to send them personal information, photo of ID and after all they cancels your order without explanation. And they have limit one order per month for new accounts.... See more

Company replied

Rated 5 out of 5 stars

Fantastic fast purchasing experience. Living in Switzerland and easily can get some of my home country US Gift cards with instant delivery. Can be a little expensive depending on which card you need,... See more

Rated 4 out of 5 stars

The whole process took less than 10 minutes after uploading the 2 verification photos. I ordered 4 amazon gift cards and received them as PDF files attached to the delivery email. I paid with PayPal.... See more

Company details


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4.2

Great

TrustScore 4 out of 5

636 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(636)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

Thecardcloset - Avoid, avoid, avoid! Shame there isn't a zero star!

Update further to the reply from Cardcloset. You had plenty of chance to assist me in the 10 very detailed messages I sent but you didn't!. This was NOT a large order is was $10 (ten dollars!). If you want to learn anything from this or any other of your negative reviews, try proper customer service! But more importantly, make it very clear and transparent to your customers that you will take their money, confirm the purchase and THEN require every ID a person possesses including passport if they actually want to receive what they have already paid for! And yes some companies do ask for a form of ID but it's there to read BEFORE you make an order. You have everything to commit identity fraud or if someone hacked into your system could. You don't delete the information which is illegal to keep if requested that you
not do so. My review stands 100%! - DO NOT USE THIS COMPANY! There are plenty of others who provide an excellent service and no worries about security or privacy or totally unnecessary purchasing processes!

Shame there isn't a zero star!
If you purchase from this site - BEWARE! AFTER YOU HAVE PAID they then start asking you to send a photo of yourself with proof of the purchase order code. They already have your name, email, mobile and then RIGHT AT THE END they want a photo of you holding your passport! Not only does the whole process take forever, if you don't give them all this information they threaten to cancel your order and when you do, try getting a refund! They have everything for someone to steal your identity. All that for a £10 purchase!

August 4, 2020
Thecardcloset logo

Reply from Thecardcloset

Hello,

We do not show any order number or email address so this review so we can not find your order and help you out. We do require additional verification on some new or large orders in order to combat online fraud, please understand you are buying digital currency online which requires additional security measures. Please email us at support@thecardcloset.com and we will be happy to assist you!

Sincerely,
TheCardCloset

Rated 5 out of 5 stars

You can trust this

Its not a scam, you do have to send some pictures with your order number and id but its worth it. I bought a 50$ amazon gift card and received it 1 minute after my verification got through.

July 11, 2020
Unprompted review
Rated 4 out of 5 stars

Its not a scam

Its not a scam, you do have to send some pictures with your order number and id but its worth it. I bought a 50$ amazon gift card and received it 1 minute after my verification got through.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

I like how quick the process of buying…

I like how quick the process of buying was and how easy verification was. Having verification on Thecardcloset makes me feel like I'm making a safe purchase. I was also really satisfied that my funds were received shortly after my purchase. I definitely will continue to purchase the cards I need from them. I am a very satisfied customer who lives in the USA.

May 30, 2020
Unprompted review
Rated 5 out of 5 stars

Quick and easy purchase.

I like how quick the process of buying was and how easy verification was. Having verification on Thecardcloset makes me feel like I'm making a safe purchase. I was also really satisfied that my funds were received shortly after my purchase. I definitely will continue to purchase the cards I need from them. I am a very satisfied customer who lives in the USA.

May 28, 2020
Unprompted review
Rated 5 out of 5 stars

Fast, easy and simple!

Fast, easy and simple. I’ve used The Card Closet for years and they have always been super reliable for purchasing US Nintendo eShop vouchers.

Highly recommended!

May 27, 2020
Unprompted review
Rated 1 out of 5 stars

ORDER #804-408-848 USED REDEEM CODE

On Sunday i Purchased a 100 google play card from this site ( Order #804-408-848) the transaction was instant and i received me card and code via email and website account, now after i attempted to redeem the code via play store, i received and error stating that the code have been used with another account, it was simple the card they emailed me was used....So i contacted them via support email and the ask me to screenshot the error i was getting, reach out the google play support and submit me conversation along with screen shots which i did. After going through 5 different persons via email about the issue.

Im still awaiting my replacement card or a full refund, their communication and customer service is horrible, i wouldn't recommend anyone purchasing any cards from this website and the are to lazy to assist pay customers, i have already contacted PayPal for them to look into the transaction and the support team isn't responding to my emails. i will continue to post reviews on them until i receive my replacement card or full refund as i am very ANNOYED!!!!

Paypal didnt give me back my money, because of policy and Thecardcloset.com never gave me a replacement card....

ANYONE SEEING THIS!!!!! WARNING DO NOT PURCHASE FROM THECARDCLOSET.COM!!!!!!!

April 21, 2020
Unprompted review
Thecardcloset logo

Reply from Thecardcloset

Hello,

We are very sorry for your trouble with your order. However after thoroughly investigating the issue with Google support and our supplier we did determine that the gift card was working and valid when the code was sent to you. If you need any further assistance please contact us at support@thecardcloset.com and we will do our best to assist you.

Sincerely,
TheCardCloset

Rated 1 out of 5 stars

Do not recommend, duplicate charge, bad customer service

Made a purchase, their site glitches and sent me though payment process a second time. I got confirmation of 2 orders. I immediately asked them to cancel the second. They said they could not because they both already processed. I received and email from them asking me to verify the second order. I said I do not verify or authorize the second order. I have only received one of the gift card but they still refuse to cancel the second charge.

In response to their reply below. I STILL have NOT received the second gift card so your statement is false. You charged me twice and sent me one gift card not two.

April 19, 2020
Unprompted review
Thecardcloset logo

Reply from Thecardcloset

Hello,

We are very sorry for your trouble, however, all sales are final as stated in the terms and conditions you accepted at checkout. You placed two separate orders and both were sent to you as per your request. If you need any further assistance please contact us at support@thecardcloset.com.

Sincerely
TheCardCloset

Rated 4 out of 5 stars

Skeptical at first, but it did work (Not a fake review!)

I was skeptical about using this website, but after reviewing the 4 star reviews here (they seemed more genuine),I decided to try it. I have to say it worked just fine. Of course, totally understand why they would want you to verify your identity, due to fraud and scams. Ahaha, took me a while to figure out how to take a picture so the order number was in the right direction, but approval was quick (like 5-10 minutes the most). Verified my mobile number, order number, identity (drivers license), and email address. I wanted to buy a gift card using PayPal credit. Gift cards worked just fine on Amazon, will be using this website again!

**As stated by another reviewer, the only reason I'm giving them 4 stars is because I don't want people to think this review was made it.

February 17, 2020
Unprompted review
Rated 5 out of 5 stars

Great place to buy your amazon and…

Great place to buy your amazon and gaming cards. Have had nothing but success in purchasing gift cards from this website. They are constantly having sales which sales you money. I would highly recommend this company for your gift card needs.

February 7, 2020
Unprompted review
Rated 1 out of 5 stars

They ask so much personal info

They ask so much personal info , when i was married government doesn’t asked me that

January 20, 2020
Thecardcloset logo

Reply from Thecardcloset

Hello,

Do you have any order number with us? We would love to assist you and make sure you are taken care of! You can contact us at support@thecardcloset.com.

Sincerely
TheCardCloset

Rated 1 out of 5 stars

This service is scam

This service is scam, they want you to send them personal information, photo of ID and after all they cancels your order without explanation. And they have limit one order per month for new accounts. Also they respond very long. I didn’t recommend ever using them. I think they identity collectors.

December 1, 2019
Thecardcloset logo

Reply from Thecardcloset

Hello,

We are very sorry for your trouble with our verification process. Being that we sell digital currency online, we do require higher levels of security to make sure we are not selling gift cards to stolen accounts. We were unable to verify your order and refunded you in full. If you need anything else please contact us at support@thecardcloset.com

Sincerely,
TheCardCloset

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