The Career Academy Reviews 10,837

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 868 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent support and guidance provided by the staff and tutors, which makes the learning journey productive and engaging. People appreciate the ease of enrollment and the well-laid-out course content, which is simple to understand and navigate, even for those anxious about online learning. The flexibility to study at one's own pace and the quick, helpful responses from customer service are also consistently praised, making the overall experience very positive. However, some customers also noted that responses when support was requested were minimal at times, with tutors not checking in or providing support. A few other people also felt that there was a lack of communication and accountability, with emails being ignored and issues taking many days to sort out.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the learning platform and... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness, support, and clear guidance.... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Service

Reviewers highlight positive aspects of service. Many customers express gratitude for the support received,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I started this course I was very anxious about my ability to grasp the full concept and commitment as an online student. The Career Academy has truly been by my side all the way thus far. The sta... See more

Company replied

Rated 5 out of 5 stars

Helpful and easy enrollment. Easy pay weekly plans or full payment options. Complementary study notes and small stationary supplies such as a pencil case with a pen, a pack of small highlighters and m... See more

Company replied

Rated 5 out of 5 stars

I have been teaching for 29 years now and reading through the material hit home on so many fronts. I kind of understood but the resources provided in this course were so clear and made me understand... See more

Company replied

Rated 5 out of 5 stars

Completed. The enrolment process was very easy. I was able to understand and navigate my way through the course with ease. Suitable payment plan . I felt very supported throughout my course... See more

Company replied


Company details

  1. Adult Education School
  2. Education Center

About The Career Academy

Written by the company

The Career Academy is an internationally recognised education provider that brings you an extensive range of accredited online courses. We provide our students with exceptional tutor support, ensuring you step into our courses with your dream job in mind, and step out with your dream job in sight.


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UPSKILL & RETRAIN

New Zealand Australia United Kingdom Ireland Global Short Courses

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really enjoying the career academy

Really enjoying the career academy
I don't know why it took me so long to actually study something I'm passionate about, which is making this experience even better. the layout is simple and easy to follow can't wait to carry on at my own speed, which turns out is running at the minute.

February 24, 2026
Unprompted review
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Reply from The Career Academy

Hi Leah,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 3 out of 5 stars

Support

I am very happy to complete the Diploma in Psychology and Counselling. I did find it difficult to complete the course because of work and family commitments. Had to request for extensions and pay for it. Tutors did not check in and support. The response when support was requested at times was minimal.

December 14, 2025
Unprompted review
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Reply from The Career Academy

Hi Tamariki,

Congratulations on completing your course — that’s a wonderful achievement, especially while balancing work and family commitments. It takes real dedication and resilience to see it through, and you should be very proud of yourself.

We truly appreciate your honest feedback. We understand that juggling multiple responsibilities can make studying challenging at times, and we’re glad you persevered despite those pressures. Your experience and insights are valuable, and they help us continue improving the level of support we provide to our students.

Thank you again for your commitment and for being part of your learning journey with us. We wish you every success in your next steps.

Kind regards,
The Career Academy

Rated 5 out of 5 stars

Excellent Flexible Online Learning Experience

I had a great experience studying with The Career Academy. The course was well-structured, easy to follow, and flexible enough to fit around full-time work. Highly recommend for anyone looking to upskill through practical and convenient online learning.

February 23, 2026
Unprompted review
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Reply from The Career Academy

Hi Abhishek,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

The portal is easy to use

The portal is easy to use, and the support team helped me very much

February 22, 2026
Unprompted review
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Reply from The Career Academy

Hi Yusuf,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

The whole experience with TCA has been…

The whole experience with TCA has been fantastic. The course content was what made me choice TCA.

February 17, 2026
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Reply from The Career Academy

Hi Jodz,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

Easy and helpful

Fast, easy, informative and helpful

February 17, 2026
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Reply from The Career Academy

Hi Megan,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 4 out of 5 stars

Website easy to use, great experience

Website easy to use, loved the course content and how you get updates with the badges for when you complete each module. Didn't use the student support online but found it great to have this as backup help if needed. Had several phone calls to check if I needed anything so that was another great addition too. To be able to do the course in your own time appealed to me. Thought the feedback on the submitted assessments was pretty good to have rather than just to know you passed. Overall experience was awesome, looking to do some more courses in the near future.

February 21, 2026
Unprompted review
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Reply from The Career Academy

Hi Tracy,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

Course material easy to access

Course material easy to access, and can access at anytime. Great to have a tutor available as well.

February 20, 2026
Unprompted review
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Reply from The Career Academy

Hi Farryn,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

Booking the Course

Nadia was very helpful and advised me as to what course would be the most beneficial for my needs.
I have booked the course and look forward to starting it.

February 19, 2026
Unprompted review
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Reply from The Career Academy

Hi Student,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 4 out of 5 stars

the course is good but ive found that…

the course is good but ive found that often i needed a little guidence and when you ring to talk to someone for assistance , no one is available and no one returns my calls. I find this frustrating and sometimes a teacher just seems to make things a little clearer.

February 16, 2026
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Reply from The Career Academy

Hi SLP,

Thank you for your feedback, and we’re really sorry for the frustration this has caused. You’re absolutely right — when you reach out for guidance, someone should be available or return your call promptly.

We’ll do better and ensure this is addressed. Thank you for raising it with us.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

Would highly recommend this course

The course was delivered via a online system which worked perfectly well for me. My tutor was always available to ask any questions, indeed the whole team at The Career Academy were always on hand to help. It was a great experience

March 10, 2025
Unprompted review
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Reply from The Career Academy

Hi Kathy,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

Customer care

Customer care, tutors and support team were awesome, satisfying our queries.

February 15, 2026
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Reply from The Career Academy

Hi Millie,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

Excellent communication and help…

Excellent communication and help understanding the requirements

February 19, 2026
Unprompted review
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Reply from The Career Academy

Hi Joel,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

Easy online course.

Easy to navigate online course. Help available when needed. Overall, I’m very satisfied.

February 5, 2026
Unprompted review
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Reply from The Career Academy

Hi Deb,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

AWESOME

The quick response to any queries I have and easy to navigate portal is amazing

February 1, 2026
Unprompted review
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Reply from The Career Academy

Hi Courtney,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

Would so love to join this beautiful…

Would so love to join this beautiful journey

February 17, 2026
Unprompted review
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Reply from The Career Academy

Hi Kaya,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

She was lovely on the phone

She was lovely on the phone. Apologetic when I said it wasn’t even 6am (which I’m up at 4.30am anyway). We laughed. Was a great call :)

February 17, 2026
Unprompted review
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Reply from The Career Academy

Hi Kristal,

Thank you for your feedback—we’re so pleased to hear you’re enjoying our service.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars
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Reply from The Career Academy

Hi Chantelle,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

Customer Service

Great customer service i didnt have to wait long for someone to pick up, listened, resolved my issue 🙌👍

February 16, 2026
Unprompted review
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Reply from The Career Academy

Hi Tonia,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

This is the second course I have done…

This is the second course I have done with Career Academy and their platform is easy to navigate and help is always there if needed. Highly recommend

February 12, 2026
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Reply from The Career Academy

Hi Christine,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

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