The Career Academy Reviews 10,837

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 922 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the positive user experience, noting that the courses are easy to navigate and understand. The staff and customer service receive high praise for their helpfulness, support, and kindness, making the learning journey smooth and encouraging. People also appreciate the quick response times and the flexibility to study at their own pace. However, some people were dissatisfied with the level of support, mentioning that responses were minimal or that calls were not returned. A few customers also experienced issues with communication, such as ignored emails or difficulties accessing course materials, leading to frustration and inconvenience.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the learning platform and... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness, support, and clear guidance.... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Service

Reviewers highlight positive aspects of service. Many customers express gratitude for the support received,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helpful and easy enrollment. Easy pay weekly plans or full payment options. Complementary study notes and small stationary supplies such as a pencil case with a pen, a pack of small highlighters and m... See more

Company replied

Rated 5 out of 5 stars

I have been teaching for 29 years now and reading through the material hit home on so many fronts. I kind of understood but the resources provided in this course were so clear and made me understand... See more

Company replied

Rated 5 out of 5 stars

Completed. The enrolment process was very easy. I was able to understand and navigate my way through the course with ease. Suitable payment plan . I felt very supported throughout my course... See more

Company replied

Rated 5 out of 5 stars

I found the course very easy to navigate online. It was enjoyable and the Psychology Diploma means I can help other people but also develop strategies for my own life. Good course content. I hold a Ba... See more

Company replied


Company details

  1. Adult Education School
  2. Education Center

About The Career Academy

Written by the company

The Career Academy is an internationally recognised education provider that brings you an extensive range of accredited online courses. We provide our students with exceptional tutor support, ensuring you step into our courses with your dream job in mind, and step out with your dream job in sight.


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UPSKILL & RETRAIN

New Zealand Australia United Kingdom Ireland Global Short Courses

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience

Great experience, can access course content at your own time which makes it much easier. Website very easy to use and tutors get back to you with feedback very quick. Would recommend

March 4, 2026
Unprompted review
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Reply from The Career Academy

Hi Darren,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

Easy to understand and very welcoming…

Easy to understand and very welcoming and inspiring, I loved the phone call I had, made me feel welcome and ready!

March 1, 2026
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Reply from The Career Academy

Hi Olivia,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

very friendly and accommodating

March 4, 2026
Unprompted review
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Reply from The Career Academy

Hi Samuel,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

10/10 Experience

The enrolment was super easy, the option to pay weekly instead of full payment upfront is a blessing, without that option I wouldn’t be able to do this course I think it’s a real cool thing because it allows more people to be able to do the courses they want to do. There’s so much support available which is awesome and they allow you to do your courses in your own time to work around you plus I find the workshops really helpful. I wouldn’t change a thing :)

March 3, 2026
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Reply from The Career Academy

Hi Destiny,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

The course is highly helpful

The course is highly helpful. Any issues are being solved with attention by tutors and team. They are very liberal in encouraging student without any commercial motive. Loved it a lot.

March 3, 2026
Unprompted review
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Reply from The Career Academy

Hi Srinivas,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

I rang to ask to change something and…

I rang to ask to change something and it was pretty straight forward and easy to do.

March 3, 2026
Unprompted review
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Reply from The Career Academy

Hi Toni,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 1 out of 5 stars

hardly to start with

HI,
Honestly speaking it is not easy to get started in my case this is my first time to study online whitout any body with me like one on one dont know where to start with.i hope you can help me so that i can start my lesson thank you.

Kind regards
Merci

March 3, 2026
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Reply from The Career Academy

Hi Merci,

Thank you for reaching out. I’m really sorry for the inconvenience and for how overwhelming it may feel starting an online course for the first time — especially without someone beside you. That’s completely understandable.

Please don’t worry, you’re not alone in this. Someone from our team will call you immediately to guide you step by step and help you get started with your lessons.

We’re here to support you all the way

Kind regards,
The Career Academy

Rated 4 out of 5 stars

The courses were clear and the…

The courses were clear and the assessments also.
I would have preferred fewer emails trying to get me to pay for an extension. One or two would have been enough to know it was an option. Otherwise everything else was smooth.

March 2, 2026
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Reply from The Career Academy

Hi Elin,

Thank you for your feedback. We’re really glad to hear that you found the courses clear and the assessments straightforward, and that your overall experience was smooth.

We also appreciate your comment regarding the extension emails. Your feedback is valuable, and we will certainly take this into consideration as we review how we communicate extension options with our students to ensure we maintain a helpful balance.

Thank you again for taking the time to share your experience with us.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

Great staff support

I was listened to by Marianne about my situation for studies.

Much appreciation.

March 2, 2026
Unprompted review
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Reply from The Career Academy

Hi Sheree,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

Love the courses they offer

Love the courses they offer, it's in your own time, no pressure, and always help available when you need it 👍

March 1, 2026
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Reply from The Career Academy

Hi Angelique,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 1 out of 5 stars

I've had no communication from anyone…

I've had no communication from anyone and unsure how to log in

March 1, 2026
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Reply from The Career Academy

Hi Leanne,

I sincerely apologize for the lack of communication and for the confusion regarding your login access. I completely understand how frustrating this must be.

Please be assured that I have arranged for a team member to contact you as soon as possible to assist you with logging in and to address any other concerns you may have.

Thank you for your patience, and we look forward to resolving this for you promptly.

Kind regards,
The Career Academy

Rated 5 out of 5 stars

Easy process to sign up

Easy process to sign up, affordable price for the whole course and study materials are adequate for what is needed. Ai tutor is awesome and has the right amount of information needed to help with course subjects.

March 1, 2026
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Reply from The Career Academy

Hi Rua,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

Its a great thing that you get all your study material, assignments and guidance from the techers

Its a great thing that you get all your course material handy. its my first time studying online. It so easy to access the study material. Yes company is doing great and they provide excellent service.

February 28, 2026
Unprompted review
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Reply from The Career Academy

Hi Irvin,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

It was easy and simple.

February 4, 2026
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Reply from The Career Academy

Hi Kelz,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 1 out of 5 stars

I enrolled with The Career Academy last…

I enrolled with The Career Academy last year in March & I'm still in enrolled with them.
I highly recommend The Career Academy.
The staff are more than happy to help.
They're also supportive, encouraging, understanding & friendly.
The Animal Welfare certificate and the Veteranary Assistant diploma is well put together, interesting and there's an online Veterinary medical dictionary.
There's also a student discussion board of which we gain online badges for our achievements.
We're given plenty of time to complete the course.
It's only a couple of hours a day, or night if you prefer.
If you need an extension or if you need to put your course on hold for realistic reasons, the staff are more than happy to look in to it.
Not only this, but you have the option to receive your course outline sent to you to your address with a mini Career Academy stationary pack.
If the free option has expired the cost can be added on to your weekly payments.
You've given two easy payments options -
01) Pay the full course fees upfront.
02) A weekly payment of $29.00 at intrest free and credit checks arent applied as well.
I'll be enrolling with The Career Academy again after I've graduated for sure.
I know it sounds to good to be true but it's not.
You won't receive your qualifications until you've completely paid your course fees off, if you choose the weekly payments plan.
That's common but in the meantime you get a notification stating you've successfully completed your certificate or diploma before you receive your qualification.

February 26, 2026
Unprompted review
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Reply from The Career Academy

Hi Leah,

Thank you so much for your kind words and for sharing your experience with us. We truly appreciate the time you’ve taken to highlight the support and flexibility you’ve received — our goal has always been to set our students up for success, and we’re so pleased this has been reflected in your journey with us.

We do apologise for any concerns raised, and please be assured that we are currently looking into this. A Resolution Specialist will be in touch with you shortly to assist further and ensure everything is addressed promptly.

Kind regards,
The Career Academy

Rated 5 out of 5 stars

I recently completed a taxation course…

I recently completed a taxation course by Career Academy. I was able to pass the course with very high marks with excellent feedback from my tutors. They were very helpful and guided me so well to acheive this performance.Also the customer service team was also so friendly and always reachable anytime
Without any hesitation I will strongly recommend Career Academy for anyone.This is one of the very best Institutes I have come across during my academic journey.
I wish Career Academy team the very best

February 18, 2026
Unprompted review
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Reply from The Career Academy

Hi Aeshi,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 1 out of 5 stars

Terrible UI that isn't mobile friendly.

All the training is only available on a laptop or desktop meaning you can't access it on your mobile. The UI is also very old.

February 18, 2026
Unprompted review
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Reply from The Career Academy

Hi Melanie,

Thank you for taking the time to share your feedback — we really appreciate it.

We’re sorry to hear that the platform didn’t meet your expectations, particularly when it comes to mobile accessibility and the user interface. We understand how important it is to be able to study flexibly, especially on mobile devices, and we recognise that a modern, intuitive experience makes a big difference.

Our learning platform was originally designed to provide the most stable and fully featured experience on desktop and laptop, where students can easily complete assessments and access all resources. That said, we know study habits are evolving, and mobile accessibility is increasingly important. Platform improvements and enhancements are something we continuously review, including usability and design updates.

Your feedback is valuable and will be shared with the relevant team as we work toward improving the overall student experience. Thank you again for letting us know — it helps us grow and do better.

Kind regards,
The Career Academy

Rated 4 out of 5 stars

The company is doing very well

The company is doing very well. They have great teachers who explain everything very clearly and are very patient with students. This has been my experience throughout my course, and I truly appreciate the support and guidance provided by the staff (Knoxie )

February 23, 2026
Unprompted review
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Reply from The Career Academy

Hi Chuy,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 3 out of 5 stars

First language interference

While the student advisor who I liaised with was very helpful, I found it very hard to understand what he was saying at times, and I had to ask him to repeat what he was saying. It was a tad frustrating at times

We got there in the end, as he helped me enrol onto 3 courses.

January 22, 2026
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Reply from The Career Academy

Hi Yvonne,

We’re really glad to hear that our advisor was helpful and able to support you in enrolling in your three courses. That means a lot to us. At the same time, we’re sorry to hear that communication was at times difficult and frustrating.

As an organisation, we proudly hire team members from different parts of the world. Inclusivity and diversity have always been core values for us, and we believe having a global team enriches the support and perspective we provide to our students. That said, clear communication is absolutely essential, and we acknowledge that in your experience, we could have done better.

Please accept our sincere apologies for the frustration caused. We will continue to strengthen our communication training to ensure our advisors speak clearly, confidently, and at a pace that makes conversations easy and comfortable for every student.

Thank you again for your feedback — it genuinely helps us improve.

Kind Regards,
The Career Academy

Rated 5 out of 5 stars

super time flexible

super time flexible, the course work was laid out really well, the site was easy to navigate and being able to have support all through it by the amazing team was truly great. i learnt so much and will be recommending career academy to anyone looking for an online study site.
thanks to the team :)

February 18, 2026
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Reply from The Career Academy

Hi Caitlin,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

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