The personal service we received from William was exceptional. His advice was professional, clear and helpful. The delivery was straightforward and timely.The mattress we chose with his help has been... See more
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William greeted us at the Guiseley showroom. He was very knowledgeable, helpful and not pushy. He helped us narrow our choice to the right bed for us. Not overwhelmed, made the experience enjoyable a... See more
The sales assistant listened to our requirements and then helped us to evaluate the wide range of beds in their showroom. Step by step we narrowed the selection down to our final choice. She then bol... See more
Company replied
We needed to replace two of our beds which needed to be delivered to our new house. Aimee was very attentive and showed us around the vast showroom. We tried a number of beds out to compare the diff... See more
Company replied
Company details
Contact info
The Carriage 91 Main Street Burley In Wharfedale, LS29 7BU, Ilkley, United Kingdom
- 01943 864372
- info@thecarriageburley.co.uk
- thecarriageburley.co.uk
4.9
Excellent
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent showroom and service!
The showroom is amazing, and the customer service is exceptional. Vicky talked me through all of the mattress range and left me to test them on my own. Vicky is very knowledgeable on the subject and talks you through the detail, which is so helpful when buying a bed and mattress you will be sleeping in for many years! Delivery service was exceptional, the delivery team went above and beyond to get my bed into my cottage. It looks great and is so comfy.
March 7, 2022
Unprompted review
Reply from The Carriage
Thank you Gillian, pleased to hear you are loving the bed. :-)
A great experience
A great experience, very friendly staff and lots of stock.
The bed was delivered as agreed, and the old one removed at no extra cost.
The bed is fabulous and comfy, and will definitely recommend to friends.
March 6, 2022
Unprompted review
Reply from The Carriage
Thank you Anne for your valued custom and the lovely review. :-)
We have made purchases at the Carriage…
We have made purchases at the Carriage on 2 occasions, with the latter, super king size bed being bought last month in February 2022.
Excellent service throughout and we have no hesitation in our recommendation in marking our experience with Carriage "5" star
March 4, 2022
Unprompted review
Reply from The Carriage
Thank you Jack & Betty, come visit us again soon. :-)
Bought 2 beds from here
Bought 2 beds from here, very knowledgeable about their products and very friendly and relaxed. Lead times for delivery were exactly as promised and the beds are wonderful, would highly recommend
March 3, 2022
Unprompted review
Reply from The Carriage
Thank you for the kind feedback :-)
Excellent Buying Experience
My wife and I visited the shop with the intention of researching the mattress options with a view to buy.
Vicky was very helpful and explained the specifications of the various mattresses on display, and left us to test each one in our own time. Vicky’s product knowledge was excellent.
We made our decision, ordered and received delivery on time.
Excellent Customer Service with no pressure selling.
Highly recommend
March 3, 2022
Unprompted review
Reply from The Carriage
Thank you for the great feedback Steve :-)
I have bought 3 beds from the Carriage…
I have bought 3 beds from the Carriage and each time I have had great service from Vicky. 2 of the beds were for my children and Vicky gave great advice around what to buy. The beds were delivered promptly and efficiently and I couldn’t be happier with the service or the beds!
March 3, 2022
Unprompted review
Reply from The Carriage
Thank you for the lovely feedback Sarah. :-)
Great customer experience
I’ve bought 2 beds, a sofa bed and a mattress as well as a number of other items from The Carriage, all of which I am delighted with. The customer service in the showroom has always been excellent, Vicky knows her stuff and is really helpful, she listens to what you want and gives her advice when asked for which is fantastic. The delivery of what are very large items has been completely stress free, William has turned up when expected and the team have had to carry some pretty heavy stuff upstairs for us which they have done carefully and considerately. We have been very happy with the service and will go back again.
March 3, 2022
Unprompted review
Reply from The Carriage
Thank you Kate, we look forward to seeing you again soon :-)
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