The Car Way Reviews 

238
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Helpful, as honest as a dealer can be, car brilliant but they always are on initial driving. Although 30 days fix anything is a nice guarantee, plus a further 12 months on his policy, very pleased, I... See more

Company replied

Rated 5 out of 5 stars

Ehsan was so helpful. Absolutely no hard sell, super helpful, couldn’t do enough for us. Very easygoing car purchase and smooth process - drove away same day. Loved that there was no pressure to purch... See more

Company replied

Rated 1 out of 5 stars

i bought a car from here in january the car had apparently just had a service the man at the garage told me that i have a years warranty and to report any problems to him.only 1 month into buying this... See more

Rated 5 out of 5 stars

Thanks so much to Ehsan from The Car Way taking care of us during our recent purchase! More than 5 star customer service throughout the whole process, he even offered to hold the car for us for a coup... See more

Company replied

Company details

  1. Used Car Dealer
  2. Car Service
  3. Motor Vehicle Dealer

Written by the company

The Car Way operates as a used car dealer, supplying a wide variety of quality.


Contact info

4.0

Great

TrustScore 4 out of 5

238 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(238)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good experience

Very good experience. Fast service

October 30, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Can't recommend these guys enough

Can't recommend these guys enough. Super friendly, helpful and couldn't do enough for me. Plus the car is perfect !

October 6, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Warm

Warm, friendly and very welcoming.
Assisted with everything from viewing to completing the purchase.

September 29, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Just bought my first car today and the…

Just bought my first car today and the process was made so quick and easy! The staff are so polite and helpful with great prices.

100% definitely recommend.

September 30, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

really quick and easy guys to deal…

really quick and easy guys to deal with, very nice and helpful. Always recommend👍🏼

September 9, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 1 out of 5 stars

Would not recommend

Would not recommend!!
Got myself a Ford kuga, stunning car, although the head gasket had gone and they tried to hide it with wonderweld,
When I told them it had gone they recovered the vehicle and wouldn’t tell me where there garage was, they never rang me back and they got quite rude with me on the phone, they told me the issue is the egr and that they had spent £800 odd on fixing it, when they brought it back to be the head gasket was gone still (obviously) no coolant engine oil going through the coolant, they refused to get it fixed even though we had the full 30 days warrently, thankfully they hadn’t put my car up that I part exchanged, they also paid me and my partner £20 to put a good review on trip advisor which I will be removing and replacing with a negative one, the stress we went through was horrendous and they had no remorse

Not only that the reviews on here are mainly from the guys that work there.
Please don’t shop here spend more time and find a decent dealer

Following on from this the car way have just rang me and threatened to take me to court for my 1* review and said then that they did fix the head gasket when they didn’t, absolutely diabolical service

July 1, 2023
Unprompted review
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Reply from The Car Way

Thank your for your review. I am sorry you did not receive the high standard service expected from us. When the car developed a fault we provided you with a courtesy car to use so you was not left without a car. We took the Kuga to an approved AA dealership who diagnosed as not being the head gasket and something else. We spent over £800 on the issue we were told would fix the leak(your brother was shown the invoice). As the issue was not fixed, we took the car back and returned your p/x to you without any quibble.
As a dealer we could not have done anymore to help you, so your comments are somewhat baffling.

Rated 5 out of 5 stars

Great customer service

Great customer service. Very friendly and helpful when helping my Mum select her new car.

August 24, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Buying a used car

Very friendly, open and professional.

August 14, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Excellent experience

Although I never ended up buying the car I was looking at, Az was more than helpful. Super friendly guy and professional. Would definitely return as a customer.

August 11, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Excellent and friendly service

Excellent and friendly service. A great team will deffo be back again to buy from them.

August 12, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Top service

Made the process nice and simple for purchasing the car, friendly staff, no time wasting. Very good service by them

August 1, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Lovely staff

Lovely staff, very helpful, made it easy buying my new car, Az was particularly great to deal with

July 31, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Amazing experience at the car way

Amazing experience at the car way, very quick and was made very simple! Staff were lovely can’t fault them!!

July 29, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Thank you the car way

Thank you the car way, I bought a beautiful Mercedes they looked after me sorted my finance and warranty

July 28, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Ollie was a great guy to deal with very…

Ollie was a great guy to deal with very friendly helpful couldn’t fault him service was outstanding front the money way team credit to them selfs need a car speak to these guys and ask for Ollie can’t recommend him enough. Buying experience was 10 out of 10

July 27, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Great experience

Great experience, got a good deal on my car.

July 22, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Customer Service at its Best...

I recently had the pleasure of purchasing a 1 Series BMW from The Car Way Garage in Manchester even though I live in Bracknell, Berkshire. Most of my communication was either by email or telephone.
The first impression was their friendly and welcoming staff. The team at The Car Way Garage attentively listened to my concerns and offered expert advice on the necessary repairs.
One of the standout aspects of The Car Way Garage was their fast and efficient payment processing for external work that needed to be done. I had to take my car to a local garage for a fault that appeared within my guarantee period. They accepted the responsibility and suggested the garage invoice them directly for the work. The Car Way Garage promptly streamlined the payment process, making it hassle-free and convenient.
Throughout the repairs, the team kept me informed about the progress, explaining each step of the process in detail. They took the time to address any additional concerns that arose during the repair, ensuring that I was fully satisfied with the outcome. This level of transparency and communication is a rarity in the automotive industry, and it speaks volumes about The Car Way Garage's commitment to customer satisfaction.
I cannot praise The Car Way Garage enough for their outstanding customer service. They went above and beyond my expectations to ensure my car was not only repaired but also returned to me in a safe and pristine condition. Their dedication to their customers is commendable.
In conclusion, if you are looking for a garage that provides excellence service, professional expertise, and treats their customers with utmost respect, look no further than The Car Way Garage. I highly recommend them to anyone in need of automotive services. They have earned my trust, and I will undoubtedly be returning if I need another car.
Thank you, The Car Way Garage, for setting the bar high and making a difference in the automotive service industry.

July 19, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. The staff are all friendly and not pushy at all. Would highly recommend!

July 9, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Rated 5 out of 5 stars

Bought a car today

Bought a car today, really easy and quick deal made. Good communication and friendly staff. Definitely recommend

July 8, 2023
Unprompted review
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Reply from The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

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