Helpful, as honest as a dealer can be, car brilliant but they always are on initial driving. Although 30 days fix anything is a nice guarantee, plus a further 12 months on his policy, very pleased, I... See more
Company replied
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See what reviewers are saying
Ehsan was so helpful. Absolutely no hard sell, super helpful, couldn’t do enough for us. Very easygoing car purchase and smooth process - drove away same day. Loved that there was no pressure to purch... See more
Company replied
i bought a car from here in january the car had apparently just had a service the man at the garage told me that i have a years warranty and to report any problems to him.only 1 month into buying this... See more
Thanks so much to Ehsan from The Car Way taking care of us during our recent purchase! More than 5 star customer service throughout the whole process, he even offered to hold the car for us for a coup... See more
Company replied
Company details
Written by the company
The Car Way operates as a used car dealer, supplying a wide variety of quality.
Contact info
16 Bury New Road, BL9 7HR, Bury, United Kingdom
- 0161 243 5050
- sales@thecarway.co.uk
- thecarway.co.uk
4.0
Great
238 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service
Brilliant customer service, lovely members of staff made us feel very welcome, car is very good would definitely recommend.
July 6, 2023
Unprompted review
Perfect no other words needed
July 5, 2023
Unprompted review
Lovely personable helpful guys!
Couldn't be more helpful and accommodating. Iman was a star. So personable and genuinely wanted us to be happy. Very helpful. Was having some financial institute issues but the guys were very patient and helpful and I felt comfortable with them. They have some really cool cars.
July 4, 2023
Unprompted review
Great experience - thank you!
I recently had a great car-buying experience at The Car Way. Oliver, was incredibly helpful and knowledgeable. He guided me through the entire process and made sure I found the perfect car. The level of customer service I received from Oliver and the dealership was outstanding. I highly recommend both The Car Way and Oliver for anyone in search of a new car!
July 1, 2023
Unprompted review
stay away from them
We bought car in March. It's been 3 months, for a 2 month we still have to fix something and the worst thing is that the paint on the car is starting to fall off!!!! We paid 8,500 for the car! the trip to Europe ended with the tow truck downloading!! During the warranty period when the car broke down, no help! We heard it's too far and we got RAC. RAC won't help because it's just plain protection! We had to fix it alone! I do not recommend this car shop to anyone!
March 1, 2023
Unprompted review
Reply from The Car Way
Hello Paulina,
Thank you for taking your time on the feedback!
We do take our customer service and relations very important as we provide to offer a comfortable and unique buying experience. To our knowledge this is the first instance that we have heard of your experience, we are also struggling to find your details on the system. Kindly call on 0161 243 5050, or simply email info@thecarway.co.uk so we can discuss this matter and help find a resolution for your party.
Kind regards
Customer Support, The Car Way
Excellent service delivery
Excellent service delivery, professional and friendly staffs. Happy customer!!!
June 29, 2023
Unprompted review
Reply from The Car Way
Hello Alfred,
Thank you for taking your time on giving The Car Way feedback! This is massively important to us in which we are delighted to hear you had a great experience.
Looking forward to hearing from you, and helping you further in the future!
Kind regards
Customer Support, The Car Way
My car buying experience in old age
I bought a second hand car from Car Way and had first class service. Oliver kept us informed of everything from start to finish. The car was delivered to us in first class condition and the delivery driver was brilliant. I would recommend using this company to anyone whether buying a new or used car. Also the car was fully serviced and valeted with half a tank of petrol thrown in. +++++++++
June 18, 2023
Unprompted review
Reply from The Car Way
Hello Lynne,
Thank you for taking time and including feedback with The Car Way.
We are delighted to hear that you had a comfortable and easy-going purchase.
Remember, please contact us further if you need any further assistance with your current car, or any enquiry in the future!
Many thanks
Customer Support,
The Car Way
Very good experience
Very good experience, nice and easy came along way car was great
June 18, 2023
Unprompted review
They are so lovely and helpful
They are so lovely and helpful, you can trust them, ask everything you want they are always able to help you.
I’m a women and I felt so comfortable with them
June 9, 2023
Unprompted review
Brilliant super helpful
Great experience except I drove 2 hours for the car to have a couple of minor issues but they quickly got them sorted and even delivered the car to me at 9pm to make sure I had it to go away. Delivery driver (didn’t catch his name) was brilliant explained everything and was really polite and professional.
May 30, 2023
Unprompted review
This has been by far the best…
This has been by far the best transaction of buying a car , a very special thanks to Iman who has helped me through everything from start to finish to choose my car absolutely amazing sales person very helpful and so informative when it comes to choosing what you look for , he’s done a fantastic job from servicing the car as well as checking what was needed of any and to top it off he’s filled the tank for me as a gift , what a top man Iman is thank you again and pleasure dealing with him
May 13, 2023
Unprompted review
Hii recently I bought a car from the…
Hii recently I bought a car from the car way in bury its been a very good experience and I deal with the iman bro he’s very good man and he served me very politely 😊
May 10, 2023
Unprompted review
Excellent customer service
Excellent customer service, the staff helped me with all my questions. I would definitely recommend to others.
May 8, 2023
Unprompted review
Nice job
Good experience with the car way. The car was in the condition it was advertised as being. The team provided a good service. 👍
May 6, 2023
Unprompted review
Excellent service
Excellent service. Definitely would use them again. All the staff are friendly and helpful. Excellent customer service.
May 6, 2023
Unprompted review
Great customer service
Great customer service, couldn't be more helpful, explained everything clearly and even helped me to pay road tax
May 6, 2023
Unprompted review
Very friendly
Very friendly. Not pushy to get you to buy. Highley recommend
May 6, 2023
Unprompted review
Not a great experience
Pre-Arranged to view a car this morning; after driving from over an hour away , we arrived to find noone at the showroom to show us the car. We found the car tucked away in a corner, covered in green moss and dirt and leaves. The car looked like it hadn’t been moved for months, despite me being told it had a fresh service and mot completed recently. The car was also covered in scuffs, scratches and was missing a trim. None of this was highlighted in the online adverts, and I feel this company are completely dishonest and unprofessional.
May 5, 2023
Unprompted review
Reply from The Car Way
Hi Adele,
Thanks for taking time to leave us a review, I have spoke to the sales person that booked you in for viewing and I believe you have been booked in for 10:30am but you have been to showroom at 8:30am which is obvious that no one is there as our opening time is 9am to 7pm.
we are located next to busy main road and there is passing traffic so our cars get dirty within an hour from being valeted, that is the reason we book customers in so we can have the vehicles valeted and ready for viewing.
Once again thanks for taking a time to leave us a feedback.
Kind regards
The Car Way
Great experience
Lovely people at the car way, was a pleasure to deal with. Over the moon
May 4, 2023
Unprompted review
Great service
Great service & great set of lads helped me out from start to finish, highly recommended
May 3, 2023
Unprompted review
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