The Children's Shoe Company Reviews 

652
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the shoes, often highlighting a great selection available for various needs. People frequently commend the swift and efficient delivery service, with many receiving their orders quickly and on time. Reviewers also appreciate the careful and beautiful packaging of their items, often noting gift-wrapping options. The ordering process is often described as easy, with customers finding the website user-friendly and efficient. Overall, consumers express high satisfaction, often recommending the company for its excellent products and service.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great choice and quality of... See more

Delivery service

Customers had positive experiences with delivery service, consistently praising the prompt and speedy... See more

Quality

Consumers find quality to be positive, with many reviewers describing the shoes as perfect, fantastic, and of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to a lady in the shop , over the phone, because i wasn’t totally sure of the sizing of the sandals. She was so knowledgeable and really helpful, i ordered a uk6 which turned out to be just rig... See more

Rated 5 out of 5 stars

I ordered school shoes for my daughter to be delivered to Ireland… excellent service and very efficient! Thank you! Shoes worked out very expensive with exchange rate, delivery charge and customs... See more

Rated 5 out of 5 stars

My go to for children’s shoes now. Such a great selection of comfortable and supportive shoes. My boy has sensory issues with shoes and this was the best experience I have ever had with him in a shoe... See more

Rated 5 out of 5 stars

Great shoes and excellent customer service! It is always straightforward to place orders and carry exchanges or returns. The Children's Shoe Company is my first choice for my child's shoes.


Company details

  1. Shoe Store
  2. Children's Clothing Store

Written by the company

At The Children’s Shoe Company, we want shopping for children’s shoes to be a hassle-free and enjoyable experience for both parents and children. We will always provide great customer service and lots of choice. We stock shoes from tiny to large from leading European shoe manufacturers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

652 reviews

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1-star

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4.9

All reviews

(652)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

disappointed!

On Monday late afternoon I came in with my godson who is visiting us from Germany to buy him shoes, something we do 4 or 5 times a year.
The young lady measured his feet, declared that his shoe size is 37, (since spring we have been buying shoes, sandals and trainers from you size 38 which all fitted him perfectly).
We were shown 1 pair of shoes, one pair of trainers and 2 pairs of ankle boots, all in size 37, none fitted him.
We were told that you no loner stock larger sizes and nothing else was supplied and disappointed we left empty handed.
Bewildered I checked your website and found that you had a Hummel and a Ricosta in 38 in stock that both would have been what we wanted.
Over the years we had excellent service from you, sadly not on Monday.
Goli Clements & Ethan

October 16, 2023
Unprompted review
The Children's Shoe Company logo

Reply from The Children's Shoe Company

As per my email sent earlier this morning, I am sorry that you did not experience our normal level of service, I will address this with the team.

Please let me know whether we can help you with the items that you saw on our website. It is true, our ranges do become very limited once we move up the sizes but I can confirm that the Ricosta would work but the Hummel may not as we normally have to size up.

I am disappointed that you felt the need to leave a 1 Star review given the service that you have received in the past.

Kind Regards
Sarah

Rated 5 out of 5 stars

Fantastic service and just the best…

Fantastic service and just the best shoes! Can’t recommend enough. I needed help with sizing and was promptly emailed links to shoes that would work.

September 29, 2023
The Children's Shoe Company logo

Reply from The Children's Shoe Company

Thank you so much for taking the time to leave us a review, it means a lot to us. We are glad she loved her shoes.

Rated 5 out of 5 stars

A shoe shop to go back to

This is a decent shoe shop - the staff actually take an interest in the customers even at busy times of year and ensure the shoes fit well. They stock a variety of different brands, some of which you don't get in many places in the UK and they are all good quality.

Ordering online is quick and easy too, with the shoes arriving only a few days later.

September 13, 2023
The Children's Shoe Company logo

Reply from The Children's Shoe Company

Thank you for taking the time to write a review, it is greatly appreciated.

Rated 5 out of 5 stars

Great company, highly recommend

I came across this company whilst searching for a particular brand of school shoes.
My order arrived on time and the shoes were perfect. The packaging was so lovely the shoe box was wrapped like a present 😊 I will definitely buy from this company again

September 3, 2023
The Children's Shoe Company logo

Reply from The Children's Shoe Company

I am so glad that you liked our packaging and of course our shoes, Make sure you have signed upto our online loyality programme if you are shopping from us again.

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Easy return. Thirs year of buying older kids school shoes from them and pleased once again.

September 3, 2023
The Children's Shoe Company logo

Reply from The Children's Shoe Company

Thank you so much for your repeat online business, it means alot. As a regular customer, please make sure you have signed upto our online loyalty programme.

Rated 5 out of 5 stars

Excellent quality of shoes

Excellent quality of shoes. Beautiful package and great service.

August 21, 2023
The Children's Shoe Company logo

Reply from The Children's Shoe Company

Thank you so much for your business, it means alot. If you are going to shop from us again, please make sure you have signed upto our online loyalty programme.

Rated 5 out of 5 stars

Quality all round

We’ve bought shoes from this shop when it was previously Doogies and then changed to the Children’s Shoe Company. That was 16 years ago! Added to that, we moved to Scotland 8 years ago and we’re still shopping here, either online or a visit if we return down south. As always a superb range of quality shoes and always in the size that I require. My latest purchase is no exception; size in stock, delivered 2 days later. Done!

August 15, 2023
The Children's Shoe Company logo

Reply from The Children's Shoe Company

Thank you for taking the time to leave a review, I am so pleased that we are still able to support despite the distance you with all of your shoe needs.

Rated 5 out of 5 stars

Ordered my daughters school shoes

Ordered my daughters school shoes, they are great quality better than any I could have got in a store local to me. Delivery was quick. It came packaged in brown paper & presented in a coloured tissue paper, looked environment friendly and my daughter was excited to open them. Will shop here again.

August 13, 2023

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