The City Case, Inc. Reviews 263

The entire process was amazing. The customer service answered all our questions, they were very helpful, we placed the order and it arrived as promised via FedEx.

Hands up for The City Case! I will definitely use them again!

Matt answered emails right away despite the three hour time difference. He assured me that the passes will arrive on time even though there was a different, later date on the tracking. I can tell that City Case prides itself on excellent customer service and actually cares about the customer because they provide honest information and are very understanding if anything changes.

They answered all my questions before I placed my order and they promptly delivered it. Awesome service and people.

We ordered for months and we were only notified 3days before we leave to paris, Left us hanging eventhough a full refund the trust that they will deliver ontime was very DISappointing.

This was a new experience for me and a company I had not used previously so I was a little uneasy trusting someone with that much money with delivery not at home. I found that they answered my emails promptly and reassuringly. They promised to deliver the passes to me and they did it. They were courteous always I look forward to using them again. Thank you?

Anna Eckstein

City Case delivered exactly what they advertised. Even when they sent me the incorrect BatoBus vouchers, they were ready & waiting for me at my hotel when we arrived in Paris. I would highly recommend them for future trips.

The City Case answered all my questions, delivered the passes before the departure date I provided. Awesome service, awesome people. I recommend their service to everyone!

Tickets came on time, the day they were supposed to and the Time promised...amazing...each panicky email was met immediately and with good info...highly recommend this service!!

No problems - the pass arrived on time (just barely) and I am happy.

Bought the Paris Travel Pass to save time while in France. Tickets were expressed mailed after a short delay. The tickets arrived way before we left for our trip. I appreciated that City Case followed up with an email letting me know that the tickets were mailed and to expect the delivery since we had to have someone at house to sign for the package.

this is an easy and convenient way to buy museum passes ahead of time

The Metro Cards were very easy to activate and use, even for people like us who have been to Paris many times.

Got my order looked up and on its way with a tracking number in less than 1 hour.

I wrote several emails to determine the right purchase for our upcoming trip. In each case I received a prompt and very helpful reply. Thank you!

I write this after our week in Paris We bought the Museum Pass for 4 days and a two day transit pass. Paris is overrun with tourists with museum passes. We had a 45 minute wait at the Orssay and almost that long at the Louvre. I suggest doing the other museums and pay their price because there isn't much of a wait. Paris is historic and enjoyable - just too many tourists agree....
The ease and efficiency of the City Case was great.

City Case offered the Museum Pass for Paris at a price a bit lower than other sites (Viator, ParisPass) AND could assure delivery before my departure date. In fact the item arrived via FedEx 2 days sooner than I had expected. Thank you City Case!

I would really recommend city case. They answered all my questions and sent us our to tickets on time. Will use them again. No problem

The service was really good, communication outstanding, it wa great.

A few things you should know first:
1) If you buy a 2-day pass, you MUST use it on consecutive days. That means in Paris, in order to maximize your ticket, you might see the Louvre, Orsay, L'Orangerie, Pompidou, Notre Dame, the Pantheon, and a few others in two days.....that's pretty INTENSE! (Did you really want to do that to yourself?....it would've been nice to have a day break in between.)

2) Some of the venues allow you admission without charge, but you CANNOT "cut" the queue line (Notre Dame, St. Chapelle).....which means you could spend an hour or more at each of these.

If it is NOT a busy time of year, the lines to a lot of the large museums are not that long, especially if you get there early. Figure first what the regular admission would be, and then decide if the wait in lines is really that significant (especially in the "off-season").

Hope that helps