It's great to deal with real people who enjoy the world of physical books. It's a welcome respite from the faceless behemoths and their invasive algorithms. And the books arrive promptly, well pac... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cleeve Bookshop provides outstanding customer service. Will is always extremely helpful and if a particular title is out of stock he works hard to track a copy down. He has a proactive approach and is... See more
Company replied
I have been buying books from Cleeve Books for several years. They consistently offer an excellent choice of books, often with discounts. Loyalty points are also able to be accrued giving further savi... See more
I love the Cleeve Bookshop. Love the email service for upcoming new books and signed or special editions and often preorder. I always purchase online and it feels right to support independent book... See more
Company replied
Company details
Written by the company
We are an independent bookshop, situated in Bishop's Cleeve, just outside Cheltenham. Specialising in Signed First Editions for all the latest publications.
Contact info
2 Mill Parade, Church Road, GL52 8RL, Bishop's Cleeve, United Kingdom
- thecleevebookshop.co.uk
4.9
Excellent
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Bookshop
Will maintains a good stock, sends out useful email updates, and is unfailingly knowledgeable and helpful.
Books are dispatched quickly, and are carefully packaged.
A pleasure to buy books from.
February 1, 2026
Reply from The Cleeve Bookshop
Thanks very much, Bill. Hugely appreciated.
Reply from The Cleeve Bookshop
Thanks Will! From, Will!
Reply from The Cleeve Bookshop
Thanks very much, Carly!
The book arrived quickly and was…
The book arrived quickly and was beautifully packaged, paired with excellent customer service.
January 19, 2026
Unprompted review
Reply from The Cleeve Bookshop
Thanks very much for this review, Albert!
Easy online ordering start to finish
Easy online ordering process, great communication for order updates via email once order placed. Selection of signed book options and availability unmatched.
October 25, 2025
Reply from The Cleeve Bookshop
Thanks very much, Jenna!
Fabulous service
Fabulous service. Really helpful and super quick delivery. Well packaged, so the book arrived in perfect condition. Thank you.
January 5, 2026
Reply from The Cleeve Bookshop
Thanks very much, Karen!
Wrapped perfectly so they arrived dry…
Wrapped perfectly so they arrived dry and not beaten up! Great communication so I knew which of my order were arriving when. Thankyou so much
January 3, 2026
Reply from The Cleeve Bookshop
Thank you, Karen!
Brilliant service
Brilliant service. Ordered over the Xmas period and received promptly.
Highly recommended.
December 27, 2025
Reply from The Cleeve Bookshop
Thanks very much, Paul!
Great communication and perfect condition
Great communication and the book was delivered quickly, well packaged and in perfect condition. I’ll definitely buy from here again.
It was a shame that my dog intercepted the parcel and the signed first edition is no longer in mint condition but, I can hardly blame the retailer for that!
January 3, 2026
Reply from The Cleeve Bookshop
Ha! Sorry to hear about your dog's terrible behaviour, but thanks for the lovely review!
Brilliant bookseller
Great books, not always available elsewhere, especially signed copies. Excellent pricing and very safely packaged, arriving on time or early. Thank you.
December 28, 2025
Reply from The Cleeve Bookshop
Thank you, David!
Excellent service
Excellent service. Very prompt delivery and well packaged so book arrived in perfect condition.
December 27, 2025
Reply from The Cleeve Bookshop
Thanks very much, Simon!
The selection of books and variety of…
The selection of books and variety of services offered here are exceptional, enhanced by prompt replies to particular inquiries when needed. Communication, whether through email or face-to-face, is courteous and pleasant. Truly a gem for those passionate about reading.
December 29, 2025
Unprompted review
Reply from The Cleeve Bookshop
Thank you, Tami!
I was consistently updated about my…
I was consistently updated about my delivery, and any questions I had were promptly addressed. Much appreciated!
December 20, 2025
Unprompted review
Reply from The Cleeve Bookshop
Thanks, Jessica!
Reply from The Cleeve Bookshop
Thanks Darren!
Great service
Kept me informed of my delivery and answered all queries quickly. Thank you
November 26, 2025
Reply from The Cleeve Bookshop
I am not sure we deserved this review, but thank you very much!
Reply from The Cleeve Bookshop
Thank you, Jean!
Reply from The Cleeve Bookshop
Thank you for this review!
Reply from The Cleeve Bookshop
Thanks Louisa!
customer service
I ordered 2 copies of a book, only 1 arrived. I made contact with Cleeve Bookshop and without hesitation another copy was sent. Will Williams was excellent in response and quickly dispatched the outstanding order.
First class service.
November 10, 2025
Unprompted review
Reply from The Cleeve Bookshop
Thanks very much for these kind words, Ali.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.