The Cleeve Bookshop Reviews 

90
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this wonderful independent bookshop. Customers frequently praise the remarkably fast delivery service and secure packaging, ensuring that all books consistently arrive in pristine condition. People also deeply appreciate the outstanding communication and the incredibly helpful support provided by the team throughout the entire purchasing process. Many enthusiastic buyers love mentioning the fantastic selection of signed first editions and special titles available on the easy-to-use website. Loyal shoppers consistently express immense satisfaction with the remarkably smooth ordering experience, proactive customer care, and speedy dispatch times. Visitors often note that dealing with knowledgeable real people makes every transaction an absolute pleasure from start to finish.

What people talk about most

Product

Consumers express great satisfaction with the product offerings, highlighting the excellent selection of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping and... See more

Service

Customers report extremely positive experiences with the service, praising it as brilliant, fast, and... See more

Order

Users describe satisfaction with the ordering process, highlighting that items are very easy to order on the... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, efficient, and always very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's great to deal with real people who enjoy the world of physical books. It's a welcome respite from the faceless behemoths and their invasive algorithms. And the books arrive promptly, well pac... See more

Company replied

Rated 5 out of 5 stars

Cleeve Bookshop provides outstanding customer service. Will is always extremely helpful and if a particular title is out of stock he works hard to track a copy down. He has a proactive approach and is... See more

Company replied

Rated 5 out of 5 stars

I have been buying books from Cleeve Books for several years. They consistently offer an excellent choice of books, often with discounts. Loyalty points are also able to be accrued giving further savi... See more

Rated 5 out of 5 stars

I love the Cleeve Bookshop. Love the email service for upcoming new books and signed or special editions and often preorder. I always purchase online and it feels right to support independent book... See more

Company replied


Company details

  1. Book Store

Written by the company

We are an independent bookshop, situated in Bishop's Cleeve, just outside Cheltenham. Specialising in Signed First Editions for all the latest publications.


Contact info

4.9

Excellent

TrustScore 5 out of 5

90 reviews

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4.9

All reviews

(90)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Buying online

I have been buying my books online from this independent bookshop for over a year .Sometimes buying in advance of publication. Books are always sent out on time and packaged well so that they arrive safely.
I found no problems with ordering online to receiving my books.
Exceptional service would give 10 stars if I could.

October 15, 2025
Unprompted review
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thank you very much for all your support!

Rated 5 out of 5 stars

Excellent Stuff!

The Cleeve Bookshop is excellent. Always get the best books (signed especially), price is great, communication is awesome (as sometimes things are pushed back by the publishers and us buyers are kept in the loop), packaging is superb (no jiffy bags here) ... so all-round A1 service!

September 24, 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks very much, Mark!

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Faultless, fast postage and the owner is so nice. Can't wait to use again.

September 29, 2025
Unprompted review
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks very much, Jim!

Rated 5 out of 5 stars

Excellent personal service

Excellent, speedy, well packaged delivery. One book I wanted was not in stock but Will the owner got hold of it for me! You can’t beat the personal service of an independent! Thank you!

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant - Super swift despatch and delivery

Super swift despatch and delivery thank you so much ! My son was counting down the days to the last skandar release and was over the moon with his signed copy delivered immediately upon the publication date. Thanks so much highly recommend !

August 27, 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thank you very much for this review!

Rated 5 out of 5 stars

Great independent bookshop with smashing service

The Cleve Bookshop is my go-to for online book orders. They have a great selection of titles, including many signed first editions of new and forthcoming books; many of the books are offered with a saving of c. 10%; and Will, the owner, is always on hand with fast and friendly assistance.

August 22, 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thank you!

Rated 5 out of 5 stars

Perfect service

Perfect service, fast delivery. Could not ask for more!

August 26, 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks very much, Brigid!

Rated 5 out of 5 stars

Excellent service

Excellent service - my book was posted out the day I made the order and arrived well packaged and in good time.

August 26, 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thank you for this!

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