Took a while for my order to arrive. After emailing them over this I did eventually receive the order but with 2 packs of coffee pods missing. I have emailed them several times over this matter, wheth... See more
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Order coffee pods. A week later tried to get a delivery update, no response. Tried to call 01799 334338 - number unobtainable. Traced company to a private address and I suspect I've been scamm... See more
My parcel arived in poor packaging batterd and thin packag8ng. It was suposed to be deliverd in 3 to5 working days it arived 15 days later. So no the delivery and packeging was not great
Order missing items. Reached out to the company and received a response to replace the items. Haven't heard back from them since after multiple emails. No response no updates, nothing. Updated:... See more
2.2
Poor
32 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 24 hours
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ORDER NOT RECEIVED
Haven't received my order. Had contact from the company, but still non the wiser.
January 20, 2026
AVOID ROGUE TRADER
This is pretty much a rogue trader. I made an order on 17th dec 25 and nothing. I’ve emailed them a couple of times with no response whatsoever, which echo’s most of the reviews left.
So a month later I’ll have to put this down to experience.
Please when ordering from a name you don’t recognise check trust pilot first for reviews and then at least you’ve done something to protect your hard earned cash. There are too many scammers now such as the coffeepodcompany, rubbing their hands in glee as they lift £20 a pop or more from unsuspecting consumers.
January 15, 2026
Unprompted review
Fast delivery of a flavour we thought…
Fast delivery of a flavour we thought was extinct from Starbucks, Love It!!
January 6, 2026
False advertising
I received a product I didn't order due to false advertising on the website. Tassimo had recently changed their product to a new formulation (which is undrinkable), the website was advertising the old product - so I placed my order, thinking that is what I would receive. I was sent the new formulation, and have written to request a refund, with no response from the company.
December 10, 2025
New recipe
I ordered these coffee pods as advertised believing it was the original chai and not the new recipe but the package did contained the new pods which are disgusting (Tassimo issue not this co.)
delivery and communication were good but unfortunately not the product I believed I was ordering
December 10, 2025
Not received my coffee and no response…
Not received my coffee and no response to my emails!
Refund has been requested but not confirmed at all.
Not happy with the whole experience.
I have ordered, and received my coffee from another supplier.
I will not be buying from these people again, especially if I don't receive a refund either!
December 8, 2025
This company has sent the wrong item
This company has sent the wrong item, I have been asking for details of how to send it back to get my money back and there has been no correspondence, they haven’t sent any of the pods that I have ordered and I try to ring the number and have sent emails and still no response. I’m now left out of pocket as have had to order the correct coffee machine from a more reliable company. Absolute disgrace of a company and customer service is shocking
December 4, 2025
Order missing items
Order missing items. Reached out to the company and received a response to replace the items. Haven't heard back from them since after multiple emails. No response no updates, nothing.
Updated: Ended up receiving the replacement products randomly. I appreciate their cooperation with this but a heads up or shipping notification would have been helpful. Regardless they were able to fulfill the order so bumped back up to a 4 star.
November 1, 2025
None existent Customer Service
Ordered 4 packs of Mocha. Took a week to arrive and one pack was missing. Notified the company straightaway. Received a refund for missing packet but they couldn't be bothered to explain or apologise.
November 6, 2025
Reply from Thecoffeepodcompany
That's a rather unfair review. We replied to your email informing us of only sending the three and as they were already end of line products, we informed you that we couldn't send another out as they were out of stock. If that constitutes a 1-star review, so be it ☹️
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