The Country Manor Reviews 

140
•
TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

Disappointing first visit — poor organisation and cleanliness We visited The Country Manor on Sunday as a family of six after hearing good things. Unfortunately, our experience fell wel... See more

Rated 5 out of 5 stars

Ive now been twice to this lovely place for their stunning carvery on a Sunday, the food is always amazing, plenty of meat, never thinly sliced like some chain pubs lol. Plenty of choice on veg also... See more

Rated 5 out of 5 stars

We had the most amazing wedding at The Country Manor! Lauren made the planning so stress free and went above and beyond. The staff added to the amazing atmosphere always full of smiles and working... See more

Rated 5 out of 5 stars

Absolutely best Sunday carvery and abundance of choice , and the large serving of meats was just what I love , been a carnivore ,although they certainly catered for none meat eaters too. The staff wer... See more

Company details

  1. English Restaurant

Written by the company

We offer a English Restaurant with bar. A superb barn venue for all you parties , weddings and celebrations available to hire.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

140 reviews

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No recent history of asking for reviews

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4.4

All reviews

(140)

29 reviews in the last 12 months

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Rated 1 out of 5 stars

Where do I start

Where do I start! Had a meal booked for 17 people on 1st September 2024. By chance one of the party looked at their Facebook page (30th August) and noted that they posted saying they were no longer doing meals. They were therefore contacted and they informed us that the meal we had booked was cancelled. The issues with this were two fold. Firstly they had only taken our pre order (due to the numbers involved) earlier in the week for the meal we had booked some weeks previously, why do that when they had no intention of providing the meal we had booked,they could have informed us then? The second issue is that they did not contact us to let us know it had been cancelled, it was pure chance we found out and followed up to see if they were honouring the bookings they had already taken. The answer to that is no! So given they have deleted posts warning people of this on their Facebook page I thought I had better put it here as a warning to others so those blissfully unaware that turn up for there booking (given they are not informing people) have a chance to salvage their planned meal. We were lucky in that at such short notice The Raggalds at Queensbury bent over backwards and managed to accommodate us and we thoroughly enjoyed their carvery. Those with bookings at The Country Manor be warned you will need to seek an alternative venue for any meals you have booked, just because you haven't heard from them it doesn't mean they will honour your booking as we found out. This apparently (from deleted Facebook posts) includes Christmas bookings too so please contact them to check to avoid disappointment at the time. Update to confirm we were NOT contacted!!!

September 1, 2024
Unprompted review
The Country Manor logo

Reply from The Country Manor

Afternoon Mrs Jowett, I'm sorry you feel this way we did have correspondence with all bookings yourself being one of them unfortunately, We have made the strategic decision to cease operating as a restaurant due to the current economic climate, which makes this a challenging time for such ventures. We want to apologise again that we could not forfill your reservation but unfortunately we could not take your table reservation if the restaurant is closed. We did make you aware and understand the time frame was frustrating but we simply told you when we knew being a few days before as it was a quick decision.

Again we have apologised repeatedly for this. We are not taking restaurant reservations and we have made customers aware of this. So customers already know.

Moving forward, our focus will shift towards becoming a dedicated venue and events, offering a range of events and family-friendly activities throughout the year. We will still be offering catering for events and functions.

Our venue will still be open as usual for:

- Thursday Games Nights
- Friday Open Mic Nights
- Various Events and Functions
- Private Party Bookings
- Catering for Events and Functions
- Weddings
- Afternoon Teas
- Bottomless Brunch

Again we are sorry we closed the restaurant unfortunately it is out of our hands and we are trying everything possible as are alot of businesses in the economy today.

Thanks The Country manor

Rated 5 out of 5 stars

Beautiful gem of a place

Great scenery, very friendly staff who looked after our table of twelve. Food was absolutely beautiful as well. Couldn’t recommend highly enough!

August 14, 2024
Unprompted review
Rated 1 out of 5 stars

Training required

The food here is lovely (or at least was when we visited), however this was completely overshadowed by the lack of professionalism and attitude shown by a senior staff member (poss the landlady?). Walking around with no shoes on, shouting at junior members of staff and swearing too. Some customer training needed at the top. But the food was amazing, well done to the chef.

May 18, 2024
Unprompted review
Rated 1 out of 5 stars

Appalled at the planning and service…

Appalled at the planning and service recieved for a funeral I attended, the funeral was for a young man I attended said funeral and upon arrival we qued for drinks and eventually got to sit down one member of staff on a bar that was for a young man’s funeral was no sufficient to start with they then had problems with the soft drinks and instead of sorting this to relieve the stress of the family they sent the father of the deceased boy to get pop, there was no music playing and the food was disgraceful very little and very poor quality the reasons given where mixed from not knowing there was an event so nothing prepared to short staffed etc etc the family did complain and no responsibility was taken by the venue so one family member took to Facebook to right a review this was deleted so they wrote a review on a public Facebook page because as you can imagine they were very angry and upset the venue then replied blaming the family and saying they’d been given it cheap and stated there were 300 people there there was no where near 300 people at the wake over all it was shocking and the customer service afterwards shocking too unfortunately you can only leave good reviews on their page and those reviews are shared constantly if you leave a bad review it’s deleted so trip advisor is the only way of letting people know the truth about this place if you can find the Facebook post it’s worth a read as we were the only ones to recieve poor customer service from here either

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Surprise Party!

We recently had a surprise party at The Country Manor, what a charming country pub with stunning views, it was an absolutely lovely day!

From the moment I began party planning, the Manager, Lauren, and her team went above and beyond to ensure everything was perfect. The picturesque views added a beautiful backdrop to our celebration, making it even more memorable.

Lauren's attention to detail was impeccable. She ensured every aspect of the party was taken care of, from the beautifully arranged seating to the delicious food that everyone loved . The staff were attentive and friendly, making sure that all of our guests were comfortable and had everything they needed.

The park outside was the kids favourite part, they played for hours! :-D

A big thank you to Lauren and the entire team at The Country Manor for making our party a truly special occasion. We highly recommend this venue! I know I will be rebooking for future family events x x

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

A wonderful year 6 prom

A wonderful year 6 prom! The Country Manor team pulled out all the stops for our Yr6 school leavers, the decor was outstanding and made our children feel like stars. The food was not only plentiful and varied, it was also absolutely delicious! Parents were well catered for and given a quiet area to sit, whilst the children enjoyed their party under staff supervision. An all round lovely event!

July 6, 2024
Unprompted review

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