The cushions I ordered were absolutely gorgeous. They were beautifully made and the customer service was second to none. Communication was friendly and helpful. I shall certainly be using this company... See more
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I recently wrote a discredited review of this company as I had several problems when placing my order. However since then it appears that in fact I had been scammed by someone trying to trick me into... See more
Amazing little business owned by such understanding, professional people. Beautiful fabric with every little detail done with perfection. Worth the wait and money as you can't buy such high class anyw... See more
Company replied
Paid almost 200 for cushion covers plus customs of €89. They never paid for registered post despite the charge of €16. Cushions were dropped outside my house and stolen. They promised to sort it and r... See more
Company replied
Company details
Written by the company
Our beautiful cushions are the haute couture of the cushion world. All our cushions are handcrafted by couture tailors in the UK.
Contact info
Bonds Lane, SG188AY, United Kingdom
- thecouturecushion@gmail.com
- thecouturecushion.com
4.2
Great
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Terrible company
Would give less if I could. Bought six inner cushions two weeks ago. No dispatch info or delivery. No cushions received. Have emailed a few times and been flat out ignored. Do not shop here. They are con artists. They will never honour your purchase. Just take your money and run.
December 7, 2025
Unprompted review
Reply from The Couture Cushion Ltd
Unfortunately we hold our hands up to a supplier issue with your order which was placed at the start of December. With the demand exceeding anything we would ever have imagined - with an obvious time limit before we closed on the 18th. We could not dispatch your inserts in a timely manor. Please accept our sincere apologies. We are absolutely not a con artist, just a small business struggling during a very busy time period.
Paid almost 200 for cushion covers plus…
Paid almost 200 for cushion covers plus customs of €89. They never paid for registered post despite the charge of €16. Cushions were dropped outside my house and stolen. They promised to sort it and redeliver but after a bit stopped responding and never bothered to resolve it. Bad experience overall.
October 10, 2025
Unprompted review
Reply from The Couture Cushion Ltd
After some information from the courier company was passed along to us - you informed the couriers of a safe place for it to be left. The place was considered safe from the photo's and was therefore marked as delivered.
Do they treat non paying influences like this?
Beware!
Extremely rude customer service!
I spoke with Eleanor.
One of the cushions zip completely
Came apart without even unzipping it.
Note : Cushion was only ever touched to fluff up on a bed in the morning and was never unzipped.
When contacting them about the faulty zip coming apart they wanted me to send the cushion back to them to pay almost what it cost originally for them to correct it.
They weren’t interesting in helping or listening to my emails instead they initiated I had damaged the cushion myself and would not be replying to me again.
Awful customer service!
Do they treat non paying influences the same as paying customers?
I’ve spent over £100 on just 2 cushions and this is the quality and service you get.
I’ve had cheaper cushions from next last longer.
They just want your money.
Unless you have a few followers on instagram.
November 6, 2025
Unprompted review
Reply from The Couture Cushion Ltd
We truly appreciate your feedback. As mentioned via email, we offered to assist and repair the damaged cushion as a gesture of goodwill, only charging for our time. The cushion cover was purchased over seven months ago, and our zips are of high quality — they wouldn’t typically come apart without being handled.
We always want our customers to enjoy their cushions to the fullest, just as many have done for years. However, we’re unable to accept responsibility for any damage or breakages that occur after purchase, as these are not manufacturing faults.
We also want to clarify that we do not collaborate with influencers providing complimentary cushions, as this isn’t feasible for a small business. We never base our customer service or opportunities on follower count — our passion is simply helping people create beautiful homes.
Lovely cushions
Lovely cushions. Quality product and very comfortable and extremely well- made. There was a slight delay with dispatch, due to materials, but they kept me informed and they were worth waiting for!
August 28, 2025
Unprompted review
Reply from The Couture Cushion Ltd
Hi Simon, We're so pleased you loved your cushions - you've made our day! It means the world to us for your time in leaving a review. I'm so sorry for the delay in dispatch, sometimes we do have to wait for the fabric to arrive in - if its so popular and our stock levels has run out, but this only should be a few days! We love what we do and we're so glad you can appreciate our craftsmanship! Thank you once again Simon!
Rubbish
Cushions wouldn't sit right,corners looked empty,Took filler out and tried to plump them but nothing worked.The filler was a 20x20 in an 18x18 cover which when I mailed them they said it was to fill cover out more (as if I didn't know)I paid another £7.49 to order my own 18x18 filler ,but I now know its tge seams are off,also material is fraying!So all in all this cushions cost me £50 for something that looks like it came out of a charity shop.
June 2, 2025
Unprompted review
Reply from The Couture Cushion Ltd
Thank you for taking the time to leave your feedback. We’re sorry to hear that the cushions didn’t meet your expectations. Our guidance on filler sizes is provided to help achieve the best fit a 20" insert inside a 18" cover is perfect. We always recommend following these instructions to ensure the cushions sit correctly. I mentioned that feather inserts do require plumping whereas polyester holds its shape. So we offered to try this.
We carefully inspect all cushions before dispatch, and our materials and craftsmanship meet high-quality standards. Fraying or seam issues are extremely rare and are not indicative of our usual quality.
If you have any concerns, we are always happy to provide advice or support to help resolve any issues. We take all feedback seriously and strive to ensure our customers are happy with their purchases.
Highly recommend this company
I received my cushions today and I am very pleased with the quality. They are well worth the money. I was also very impressed with the customer service. Eleanor emailed me to make sure that I was buying the correct size of pad for my cushion cover. I wasn't but thanks to her I ended up with the correct size. Can't recommend this company highly enough.
May 17, 2025
Unprompted review
Reply from The Couture Cushion Ltd
Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with your cushions and that Eleanor was able to help you get the perfect size. It’s wonderful to know you appreciated both the quality and our customer service. Your recommendation means the world to us!
Awful
Fabric on cushions are lovely though definitely not wirth the price paid for duck feather filling absolutely awful contacted numerous time them asking me to send pictures of cushions and filling which I did told me that duck filling can go like that when the inside is at least 2 inches to small
April 17, 2025
Unprompted review
Reply from The Couture Cushion Ltd
We're glad to hear that you loved the fabric on our cushions, we pride ourselves on the quality! Duck feather insets do require plumping on a regular basis, if this isn't something you would want to do - we would recommend 100% polyester inserts. We always use cushion inserts that are the perfect size for the most plump cushions!
Beautiful cushions and a great company…
Beautiful cushions and a great company to deal with. The fabrics are top quality and the customisation options are superb. If you need help or have a question Eleanor & the team are only too happy to help. I have bought a number of cushions from them over time and the quality & craftsmanship of each has been faultless. Overall a friendly business with a super product range and excellent customer service.
May 3, 2025
Unprompted review
Reply from The Couture Cushion Ltd
Hello, this review is so lovely to read thank you so much for taking the time to leave us an honest review. W're so pleased to hear that you love both our service and our craftsmanship in our cushions - so much so you have placed an order multiple times. That means the world to us and we'd love to help again in the future!
Awful
A dishonest company who wouldnt honour the discount code they sent me (in etsy) because i didnt want to purchase through their own website (which would be of no benefit to me and was only so they could avoid etsy fees).
The pillows i received were awful anyway, shabby stitching and zips that wont last long.
I do not recommend.
March 4, 2025
Unprompted review
Reply from The Couture Cushion Ltd
Hi Leonie, This was a bespoke quotation for your specific cushion selection which was sent via Etsy. We do not accept any further discounts to be applied, as discount codes are not valid for bespoke orders - across both our website and Etsy.
Incredible customer service and product
Came across The Couture Cushion company on Etsy. Went direct to their website and discovered the most beautiful cushions. The problem was… I couldn’t decide which I wanted! I availed of the interior design advice and Eleanor was extremely helpful. Received my order today and couldn’t be happier. Will definitely be ordering again.
December 23, 2024
Unprompted review
Reply from The Couture Cushion Ltd
Hi Ollie, thank you so much for your lovely review - that's made us do a happy dance! We're so incredibly pleased to hear that you took full advantage of our free interior design service and you loved your cushion order as much as we loved handcrafting them for you. We can't wait to help in the future with any other projects!
Superb Quality
Superb Quality! Absolutely adore my cushions, great service, beautiful design, and superb quality, I will not hesitate to purchase more from this lovely company, I'm a very happy customer.. and my Instagram followers on my home account love them too! Our_home_onfieldview_lane
June 14, 2024
Reply from The Couture Cushion Ltd
Thank you so much for your wonderful review! We’re thrilled to hear that you adore your cushions and that our service, design, and quality have impressed. It’s so lovely to hear that your Instagram followers are enjoying them too! We can’t wait to help you style more beautiful cushions for your home in the future.
The item was not dispatched
The item was not dispatched. Etsy issued a refund which I am grateful for but I would not order from this company again!
- I am sorry to hear about your bereavement but why are you responding 1 yr and 5 months later?
June 22, 2024
Unprompted review
Reply from The Couture Cushion Ltd
Thank you for your honest review and we will of course leave an honest answer to be transparent. We unfortunately had a family bereavement in 2024 which meant we had a few days delay. I'm sorry we couldn't dispatch on-time on this occasion.
Reply from The Couture Cushion Ltd
Thank you so much for your lovely review - It means the world!
Beautiful quality cushions and…
Beautiful quality cushions and fantastic customer service! A special thanks to Eleanor for all her help with choosing the right cushions for my home!
April 24, 2024
Reply from The Couture Cushion Ltd
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying your cushions and that Eleanor was able to help you find the perfect cushions for your home. We truly appreciate your kind words and look forward to helping you style more beautiful spaces in the future!
They are perfect, thank you!
Just received my gorgeous custom cushions! Thank you so much, they are perfect and really made my space complete! ❤️👏
April 21, 2024
Unprompted review
Reply from The Couture Cushion Ltd
Thank you so much for your wonderful review! We’re thrilled to hear your custom cushions are perfect and have completed your space. Enjoy styling them — we can’t wait to help you with more beautiful cushions in the future!
Custom Euro shams usually cost a…
Custom Euro shams usually cost a fortune… CC allows you to customize with their choice of luxe fabrics and trims. This is my second order from them (5 covers) and I am delighted with quality, choice and delivery.
March 15, 2024
Reply from The Couture Cushion Ltd
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying your custom Euro shams and that the quality, choice, and delivery continue to impress. It’s wonderful to welcome you back for a second order, and we can’t wait to help you create more beautiful pieces for your home!
Beautiful Luxury Velvet cushions
I'm very happy with my purchase of 3 small, beautifully made cushions in Luxury Velvet Peacock Gold and Teal. The material used is lovely quality and they complement my velour chairs. Would certainly order from 'thecouturecushion' company again.
February 10, 2024
Unprompted review
Reply from The Couture Cushion Ltd
Thank you so much for your lovely review! We’re thrilled to hear that your Luxury Velvet cushions complement your chairs so beautifully. It means a lot to us that you’re happy with the quality, and we can’t wait to welcome you back to The Couture Cushion in the future.
Reply from The Couture Cushion Ltd
Hi Alison, we have resolved this issue for you and you have agreed to alter this review - as this was delivered shortly after this review. I hope this is ok and I'm so sorry for the courier delays once we passed your order over to them, thank you, Eleanor
Reply from The Couture Cushion Ltd
Thank you so much for your lovely review! We are too!
Reply from The Couture Cushion Ltd
Thank you so much for leaving such a lovely review, we thank you for your time and hope to help with any cushions in the future!
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