The cushions I ordered were absolutely gorgeous. They were beautifully made and the customer service was second to none. Communication was friendly and helpful. I shall certainly be using this company... See more
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I recently wrote a discredited review of this company as I had several problems when placing my order. However since then it appears that in fact I had been scammed by someone trying to trick me into... See more
Amazing little business owned by such understanding, professional people. Beautiful fabric with every little detail done with perfection. Worth the wait and money as you can't buy such high class anyw... See more
Company replied
Paid almost 200 for cushion covers plus customs of €89. They never paid for registered post despite the charge of €16. Cushions were dropped outside my house and stolen. They promised to sort it and r... See more
Company replied
Company details
Written by the company
Our beautiful cushions are the haute couture of the cushion world. All our cushions are handcrafted by couture tailors in the UK.
Contact info
Bonds Lane, SG188AY, United Kingdom
- thecouturecushion@gmail.com
- thecouturecushion.com
4.2
Great
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful Cushions
Ended up buying 4 cushions in total, not cheap but well worth the money
October 31, 2023
Reply from The Couture Cushion Ltd
We know we’re not the cheapest — and we wouldn’t want to be! Every cushion is crafted using only designer fabrics, premium trims, and high-quality zips, all brought together with exceptional craftsmanship. It’s this attention to detail that sets us apart from other cushions.
We’re so proud of the level of luxury we’re able to offer, and we’re delighted that you appreciate this too!
Beautiful Cushions
Just received my cushions
They are absolutely stunning and very well made
Delighted with my purchase
October 18, 2023
Unprompted review
High quality product- personal touch…
High quality product- personal touch with packaging - worth the wait for delivery - thank you !
September 20, 2023
Reply from The Couture Cushion Ltd
Thank you so much for your kind words! We’re delighted to hear you appreciated both the quality of your cushions and the personal touch in the packaging. Your patience means so much to us, and we hope you enjoy them for years to come!
Beautiful qualities, selection & speedy service.
I have been looking for well over a year to find the perfect fabric for our boat cushions. Through much research I found your website. I requested 12 different fabric samples and love them all! The quality is absolutely beautiful. Your sample sizes made choosing easy - I’ve finally made a decision and will be ordering sofa cushions for our boat from you very shortly.
Now I think I’ll redecorate every room in the house! Thank you so much for your speedy service, incredible selection and high quality material!
September 6, 2023
Reply from The Couture Cushion Ltd
Thank you so much for your wonderful review! We’re thrilled that you found the perfect fabrics for your boat cushions and that our samples made choosing easier. It’s so exciting to hear you’re placing your order — and we love the idea of redecorating the whole house!
We truly appreciate your kind words about our service, selection, and quality. We can’t wait to help bring your cushions to life.
Lovely service
Lovely service, sample arrived in good time. Communication excellent, fabric beautiful
August 10, 2023
Reply from The Couture Cushion Ltd
Thank you so much for your lovely feedback! We’re delighted to hear your sample arrived promptly and that you’re happy with both the fabric and our service. We can’t wait to help you create something beautiful for your home.
The cushions are lovely just waiting to…
The cushions are lovely just waiting to get my new sofa .very well made
March 4, 2023
Reply from The Couture Cushion Ltd
Thank you so much for your kind words! We’re so pleased to hear you love your cushions and our craftsmanship. How exciting about your new sofa — we can’t wait for you to see how beautifully they’ll complement it.
Really lovely cushions
Really lovely cushions, beautifully made and fantastic quality. I would highly recommend.
November 25, 2022
Reply from The Couture Cushion Ltd
Hello, thank you so so much for your lovely feedback. It means the world to our small mother and daughter family business - we are so glad you love our craftsmanship! Eleanor and Katherine x x
Unreliable.Haven't received anything yet..order…
Haven't received anything yet..order placed on 27th Nov 2022
December 20, 2022
Reply from The Couture Cushion Ltd
Hi Aideen, I hope this reply reaches you well. I'm so sorry to see that you have left us a negative review regarding the sample order that you placed with us. I can confirm we dispatched this singular fabric sample on the 1st December, which was a lead time of 4 days. All I can think of is due to the postal strikes that have occurred - the fabric sample was lost in the post as they had a huge surge in Christmas post at the time. I will try to get into contact to re-arrange this re-delivery of the sample. We are of course so sorry for this, as a small mother and daughter company - we rely on Royal Mail so much and any of our hard work that doesn't end up getting to you is incredibly disappointing for us too. I will be in touch. Many thanks, Eleanor
Received my Clare cream cushion covers…
Received my Clare cream cushion covers and I am delighted with them. Beautifully made to a very high standard. Would definitely order again. Thanks so much
December 6, 2022
Reply from The Couture Cushion Ltd
Hello, thank you so so much for your lovely feedback. It means the world to our small mother and daughter family business - we are so glad you love our craftsmanship! Eleanor and Katherine x x
Very disappointed only received 8…
Very disappointed only received 8 cushions instead of 10 - awaiting remaining 2
August 15, 2022
Reply from The Couture Cushion Ltd
Hi Elaine, I'm so sorry to read that you were disappointed with your order. Unfortunately due to human error, these two cushions were missed. Of which we are so so sorry for. I can confirm we dispatched the very next day for you - with of course huge apologies for any inconvenience caused. We hope this hasn't tainted your view on our small family business and we look forward to working with you soon on any projects you have in your stunning home. Regards, Eleanor and Katherine x x
The cushion covers I got from the…
The cushion covers I got from the couture cushion is the most beautiful luxurious ones I ever had . Very well made , highly rich fabrics . Eleanor was so helpful and professional.
June 19, 2022
Unprompted review
Reply from The Couture Cushion Ltd
Hello, thank you so so much for your lovely feedback. It means the world to our small mother and daughter family business - we are so glad you love our craftsmanship! Eleanor and Katherine x x
From the beginning of me placing my 1st…
From the beginning of me placing my 1st order, Eleanor has been helpful and prompt.
In fact I ordered more as I loved them so much.
Cannot recommend The couture cushion company enough.
The cushions are absolutely stunning, so beautiful, opulent and perfectly made.
Thank you so much :)
March 16, 2022
Unprompted review
Reply from The Couture Cushion Ltd
Thank you so so much for your really lovely feedback. It means the world to our small mother and daughter family business - we are so glad you love our craftsmanship! Eleanor and Katherine x x
Excellent quality cushions!
February 4, 2022
Reply from The Couture Cushion Ltd
Hello, thank you so so much for your lovely feedback. It means the world to our small mother and daughter family business - we are so glad you love our craftsmanship! Eleanor and Katherine x x
Reply from The Couture Cushion Ltd
Hello, thank you so so much for your lovely feedback. It means the world to our small mother and daughter family business x x
Absolutely love my new cushions
Absolutely love my new cushions!
Thank you so much! Exactly as described and have a gorgeous fabric
December 5, 2021
Reply from The Couture Cushion Ltd
Thank you so so much for your lovely feedback. It means the world to our small mother and daughter family business - we are so glad you love our fabrics that we have to offer ! Eleanor and Katherine x x
Obsesseddddd
My new cushions are so gorge. Material is great quality and they look perfect on my sofa. From ordering to delivery all within about a week, I definitely recommend 😊
November 19, 2021
Unprompted review
Reply from The Couture Cushion Ltd
Hello, thank you so so much for your lovely feedback. It means the world to our small mother and daughter family business - we are so glad you love our craftsmanship! Eleanor and Katherine x x
The Couturecushion Company
The Couturecushion Company, provided me with top quality cushions and service. Highly recommend this company, I will be using them again to enhance my home. I have purchased both indoor and outdoor cushions, both of which are of exceptional quality. Thank you.
November 19, 2021
Reply from The Couture Cushion Ltd
Thank you so so much for your lovely feedback. It means the absolute world to our business - we are so glad you love the quality of our craftsmanship! Eleanor and Katherine x x
Faultless customer service and the…
Faultless customer service and the cushions are beautiful. Expertly crafted and the highest quality.
If you purchase from this company, you won't be disappointed !
Thanks you Couture Cushion !
November 11, 2021
Reply from The Couture Cushion Ltd
Hello, thank you so so much for your lovely feedback. It means the world to our small mother and daughter family business - we are so glad you enjoy our craftsmanship! Eleanor and Katherine x x
Amazing little business owned by such…
Amazing little business owned by such understanding, professional people. Beautiful fabric with every little detail done with perfection. Worth the wait and money as you can't buy such high class anywhere else. Well done and all the best The Couture Cushion.x
November 9, 2021
Reply from The Couture Cushion Ltd
Hello, thank you so so much for your lovely feedback. It means the world to our small mother and daughter family business - we are so glad you love our craftsmanship! Eleanor and Katherine x x
Reply from The Couture Cushion Ltd
Thank you so so much for your lovely feedback. It means the world to our small mother and daughter family business! Eleanor and Katherine x x
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