Mike was incredibly helpful throughout the process. It started as a basic quote inquiry but Mike quickly demonstrated a willingness to help, offering the opportunity to visit their showroom to see t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is hard to get excited about a hot tub cover, but, I'm excited! The new cover is extremely well made and I am as happy as can be with its performance. The quality seems to be way above my original... See more
I dealt with the hot tub cover that came with the hot tub for five years. Replaced it with the identical cover I had what a big mistake! Once again, the cover became very heavy after filling up with... See more
Company replied
The staff member assisting me with my order was helpful. Delivery was timely. I ordered many of the upgrade options. The quality looks ok. Looking forward to seeing how the cover holds up.
Company details
- #4 of 4 best companies in Swimming Pool Supply Store
Written by the company
At The Cover Brothers, quality and care come standard. We’re proud to provide Canadian-made hot tub, pool, and spa covers designed for durability, energy efficiency, and perfect fit. Our passion for exceptional craftsmanship drives us to create solutions that protect your investment and enhance your backyard experience. At The Cover Brothers, we’ve dedicated years to crafting high-quality, Canadian-made covers for hot tubs, pools, and spas. Our mission is simple: to combine durability, efficiency, and customization into every product, ensuring our customers get the best possible experience. Since 2015, we’ve been proud to serve homeowners across Canada, providing tailored solutions that fit perfectly every time. With a commitment to sustainability and innovation, we prioritize energy-efficient designs that protect both your investment and the environment. At The Cover Brothers, quality, care, and customer satisfaction are at the heart of everything we do.
Contact info
1160 King Rd. Unit #41, L7T 0C5, Burlington, Canada
- 844-799-0071
- info@thecoverbrothers.ca
- thecoverbrothers.ca
4.4
Excellent
46 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best
Wow! Perfect fit, delivered before the expected date, and very high quality! You guys are the best!!
March 2, 2026
Reply from The Cover Brothers
Thank you so much for the amazing review! 🙌
We’re thrilled to hear the fit was perfect and that it arrived ahead of schedule. Enjoy your cover, and we truly appreciate your support!
- The Cover Brothers Team
I sent you the correct specifications…
I sent you the correct specifications 2X. You asked me to confirm a 3rd time, and the way you asked was confusing. I got it wrong. My fault. Shame on you.
January 21, 2026
Reply from The Cover Brothers
Thank you for sharing your experience — we’re sorry to hear how frustrating this situation has been.
We ask for multiple confirmations on specifications because our products are custom-made, and even small differences can affect the final result. Our intention is always to prevent errors and ensure everything is exactly as requested.
That said, we never want our communication to feel confusing or unclear. If the way we requested the final confirmation caused uncertainty, we truly regret that. Clear and straightforward communication is important to us, and we’ll review how we phrase these confirmations to avoid similar situations in the future.
We understand how disappointing this must feel and we apologize for any inconvenience .
- The Cover Brothers Team
Reply from The Cover Brothers
Thank you for your great feedback!
We’re so glad everything arrived exactly as ordered and on time. We truly appreciate your support!
- The Cover Brothers Team
Great Customer Service
Thank you so much in your help with purchasing my hot tub cover. My cover was non-standard and you provided me with the help I need to pick the correct cover! Very easy to place the order. Cover was received and fit perfectly.
February 2, 2026
Reply from The Cover Brothers
Thank you so much for your kind words! We’re thrilled to hear that we could help you find the perfect fit for your non-standard hot tub cover and that the ordering process was smooth and easy. It’s great to know the cover arrived and fit perfectly. If you ever need anything in the future, we’re always here to help. Enjoy your hot tub!
- The Cover Brothers Team
Great experience
Great experience. They customized to our preference and delivered/installed a beautiful cover on time!
Bob Cowan
January 15, 2026
Reply from The Cover Brothers
Thank you for the wonderful feedback! We’re so glad to hear you had a great experience and that the custom cover met your preferences. Delivering and installing a beautiful cover on time is always our goal, and we’re thrilled we could do that for you. We truly appreciate your support!
- The Cover Brothers Team
I actually went to there store in…
I actually went to there store in Burlington and George and Mike were both very welcoming and professional in answering all of my questions. The transaction was quick and easy and cover showed up on time and quality was exceptional.
January 23, 2026
Reply from The Cover Brothers
Thank you for taking the time to share your experience! We’re so glad you stopped by our Burlington store and that George and Mike were able to provide a welcoming and professional experience while answering all your questions. It’s great to hear the transaction was quick and easy, and that your cover arrived on time with exceptional quality. We truly appreciate your support and look forward to helping you again in the future!
- The Cover Brothers Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.