I have used The Currency Account 3 times in the last 2 years for large amounts. You can all understand how uncomfortable it feels to hand your money over however I must say that all transfers were per... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am using currency account nearly an year now. it is an online based company who provide both competitive exchange rates and flat and variable remit charge/fee simulteniously. Bit complicated procees... See more
Company replied
The basic service is ok. However the rates they give are now nowhere near as competitive as they used to be. They can fluctuate depending on time of day and the day of the week (or weekend) whi... See more
Company replied
Had a great experience end to end. I opened my account, then called to ask questions about the process, how it works, all fees, etc. I think if you proactively call and speak to someone you're likely... See more
Company replied
Company details
Information provided by various external sources
The Currency Account is a fintech multi-currency e-banking and international payments platform. Payments can be made to over 200 countries. The company also provides hedging and risk-management services for those looking to manage their currency exposure. The business is a trusted partner for a fast-growing portfolio of brands worldwide. Authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations & the Payment Services Regulations.
Contact info
160 Fleet Street, EC4A 2DQ, London, United Kingdom
- +44 207 014 3344
- support@thecurrencyaccount.com
- thecurrencyaccount.com
Good exchange rates, opaque charges
Good exchange rates but charges are difficult to anticipate.
Load up cash to your account, convert to foreign exchange and then discover the charges that will be added. Its can be easy to under finance your account and have to add more transactions to complete a transfer.
April 18, 2019
Unprompted review
Efficient, Fantastic and great rates!
Efficient, great customer service and excellent charges. Have been using this service for the last 2 years and loved it!!
April 17, 2019
Unprompted review
Reply from The Currency Account
Dear Saima,
We appreciate your 5* review greatly!
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
Reply from The Currency Account
Dear Dominique,
Thank you for your kind review!
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
Reply from The Currency Account
Dear Norrie,
We appreciate your 5* review greatly!
We will ensure to continue to provide a 5* service for you.
Please feel free to contact us on 0207 014 3344 if you require any further assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
Reply from The Currency Account
Dear Lorenzo,
We appreciate your 5* review greatly!
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
Good £ to Europe exchange rate compared…
Good £ to Europe exchange rate compared to others with rapid 36h transfer to foreign bank.
March 28, 2019
Unprompted review
Reply from The Currency Account
Dear Stephen,
Thank you for your kind review!
We are pleased to hear that you are satisfied with our services and have taken full advantage of the rates we offer.
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
Reply from The Currency Account
Dear Wallace,
We are happy to have provided a service to you!
It is a priority of The Currency Account to provide a service that is fair, easy and excellent to all of our customers.
Please let us know what we can do to receive a 5* review from you!
Please feel free to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further assistance. We would be more than happy to help you!
Thank you again.
TCA Support
Excellent service and reliable delivery
March 12, 2019
Unprompted review
Reply from The Currency Account
Dear Roy,
We are happy to have provided a service to you! It is a priority of The Currency Account to provide a service that is fair, easy and excellent to all of our customers.
Please let us know what we can do to receive a 5* review from you!
Please feel free to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further assistance. We would be more than happy to help you!
Thank you again.
TCA Support
Beware only two foreign currency notes…
Beware only two foreign currency notes is offered check if the one you want is there if you are looking for travel money. Turkish Lira is NOT
March 1, 2019
Unprompted review
Good website help
Website procedures not always obvious but advice via telephone and email helpful, prompt and direct.
February 28, 2019
Unprompted review
Reply from The Currency Account
Dear Robin,
Thank you for your kind review!
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
Mixed
It's a good service and the actual transfer only cost £5 as it was GBP account to GBP account however I was disappointed to find that they were applying quite a large "spread" to their currency rates.
I was moving Euro to GBP and the market rate at the time was 1.138 Euros to the £, however they were selling Euros at 1.148 and buying them at 1.128 so a whole €0.01 in the spread which isn't made very clear, a lot of their marketing implies you're getting a fair rate when clearly you're not and they are still making a handsome profit by adjusting the exchange rates.
Slightly better rates than the High St at the end of it, will use a different website next time.
February 13, 2019
Unprompted review
Simple and fast transfers....
Without doubt the simplest and best way of transferring money, would definitely recommend, been using the company for years.
Good competitive rates, quick transfer, no fuss..... Does anybody need anything else?
February 11, 2019
Unprompted review
Reply from The Currency Account
Dear Peter,
Thank you for your kind review!
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
We will ensure to continue to provide a 5* service for you.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Reply from The Currency Account
Dear Kasimir,
We appreciate your 5* review greatly!
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Prompt and efficient service.
They have always provided me with a very good service. Good exchange rates with fast and reliable transfer.
When I have dealt with staff via telecons they have always been courteous and efficient.
Thank you for the service!
February 2, 2019
Unprompted review
Reply from The Currency Account
Dear Derek,
Thank you for your kind review!
We are pleased to hear that you are satisfied with our services and have taken full advantage of the rates we offer.
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Reply from The Currency Account
Dear Carole,
Thank you for your 5* review!
We are pleased to hear that you are happy with our services.
We will ensure to continue to provide a 5* service for you.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Reply from The Currency Account
Dear Edward,
We appreciate your 5* review greatly!
We will ensure to continue to provide a 5* service for you.
Please feel free to contact us on 0207 014 3344 if you require any further assistance.
TCA Support.
Excellent service well carried out
January 25, 2019
Unprompted review
Reply from The Currency Account
Dear Colin ,
Thank you for your kind review!
We are glad to hear that you had a good experience with us.
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Brilliant way to pay in foreign currency
easiest and best value way of paying in foreign currency that I've found, and hugely quicker than banks, and all online, no 4-page forms to complete. Recommend unreservedly
January 24, 2019
Unprompted review
Reply from The Currency Account
Dear Peter,
Thank you for your 5* review!
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
We will ensure to continue to provide a 5* service for you.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
What more can you want?
Delivered as promised. That's all you need from any supplier. 'Nuff said!
January 21, 2019
Unprompted review
Reply from The Currency Account
Dear Jack,
Thank you for your kind review!
We are glad to hear that you had a good experience with us.
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
A good service.
i have done three transactions now from UK to Kenya and they all arrived safe - the exact amount I sent. Transfer is a bit slow if you use their standard rate, one of them took 4 days, but that is not my concern. Safe transfer is my priority.
January 15, 2019
Unprompted review
Reply from The Currency Account
Dear Roy,
Thank you very much for your 5* review!
The time taken for funds to arrive at its destination can be dependent on which currency you are purchasing. Kenyan Shillings does take longer to process than some other currencies but we are pleased to hear that you are happy with the safe transfer of the funds.
We will ensure to continue to provide a 5* service for you.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you again for your 5* review!
TCA Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.