I have used The Currency Account 3 times in the last 2 years for large amounts. You can all understand how uncomfortable it feels to hand your money over however I must say that all transfers were per... See more
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I am using currency account nearly an year now. it is an online based company who provide both competitive exchange rates and flat and variable remit charge/fee simulteniously. Bit complicated procees... See more
Company replied
The basic service is ok. However the rates they give are now nowhere near as competitive as they used to be. They can fluctuate depending on time of day and the day of the week (or weekend) whi... See more
Company replied
Had a great experience end to end. I opened my account, then called to ask questions about the process, how it works, all fees, etc. I think if you proactively call and speak to someone you're likely... See more
Company replied
Company details
Information provided by various external sources
The Currency Account is a fintech multi-currency e-banking and international payments platform. Payments can be made to over 200 countries. The company also provides hedging and risk-management services for those looking to manage their currency exposure. The business is a trusted partner for a fast-growing portfolio of brands worldwide. Authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations & the Payment Services Regulations.
Contact info
160 Fleet Street, EC4A 2DQ, London, United Kingdom
- +44 207 014 3344
- support@thecurrencyaccount.com
- thecurrencyaccount.com
use to be great, now rates are not competitive
update 2: Charlie Hicks from the currency account helped me out by placing advance rate order in and get a good rate for me during the surge of sterling , kudos to him and I would recommend him
update: i recieved follow up call from the company and they are aware the issue and i appreciate their efforts. I will give them a try again and hope they will improve their rates over the board in the future.
original review:
use to be great, then they switched to the ordinary deduct-rate-as-fees charging scheme, which has zero differentiation with banks, whats worse is that no preferential rates no matter the amount you exchange. Even with large lumpsum, i now do not get any better rates.
Then lately their rates became even worse than what HSBC offers (GBP-CAD) if i exchange same amount, i have tracked over six months and saw terrible rates consistantly, i have records so welcome anyone who wants to dispute my conclusion to show otherwise.
With such garbage rates, why would I bother transfering my money out from bank to here then exchange and transfer back again, losing fees each way?
I am extremly disappointed, now pulling all my fund out. What a pity!
December 31, 2018
Unprompted review
Reply from The Currency Account
Dear Chao,
Thank you for your feedback.
At The Currency Account, we take on board every customer review to help improve our service, your feedback means a lot to us here in the London head office and we hope we can meet your expectations going forward.
Please feel free to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further assistance.
Thank you again.
TCA Support
I have used them three times to…
I have used them three times to transfer money to Europe. It may take a few days for the money to arrive, but I am statisfied with the relative ease of the process.
December 31, 2018
Unprompted review
Reply from The Currency Account
Dear Bruce ,
Thank you for your 5* review!
We are pleased to hear that you are satisfied with our services.
We will ensure to continue to provide a 5* service for you.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
The security measures they have in…
The security measures they have in place are reassuring to those who worry about that stuff.
December 15, 2018
Unprompted review
Reply from The Currency Account
Dear James,
Thank you for your 5* review!
We always complete security checks on our customers as the safety of our customers is also very important to us. Being authorised by the Financial Conduct Authority we bide by regulations to ensure that all of our customers have a sense of security with us.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support.
Reply from The Currency Account
Dear Steven,
Thank you for your 5* review!
We are happy to see that you have taken full advantage of the service and rates we offer.
We will ensure to continue to provide a 5* service for you.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Genuine traders very helpful and good…
Genuine traders very helpful and good advisors
December 7, 2018
Unprompted review
Reply from The Currency Account
Dear Kiran,
Thank you for your 5* review. We hope to have exceeded your expectations.
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
Please feel free to contact us on 0207 014 3344 if you require any further assistance.
Thank you again for your 5* review!
TCA Support
Excellent service
Easy to use; always check new international payees are genuine.
Very pleased with the service provided.
December 6, 2018
Unprompted review
Reply from The Currency Account
Dear Tony,
Thank you for being a valued customer of ours. We appreciate your loyalty to us. Your comments are very much valued here in the London head office.
We hope to hear back from you again soon.
Thank you,
TCA Support.
Very satisfied
December 5, 2018
Unprompted review
Reply from The Currency Account
Dear Pauline,
Thank you for your 5* review!
We are happy to see that you have taken full advantage of the service and rates we offer and that our Customer Services team were able to provide a 5* services as expected.
Please feel free to contact us on 0207 014 3344 if you require any further assistance.
TCA Support
. Many thanks to my last assistant.
I experienced lots of difficulties which were resolved
December 5, 2018
Unprompted review
Reply from The Currency Account
Dear Ayee,
Thank you for the review you left us on Trust Pilot, we very much appreciate your feedback.
We are pleased to hear that you are happy with our service.We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please let us know what we can do to receive a 5* review from you!
Thank you again
TCA Support
Very good Always reliable
December 4, 2018
Unprompted review
Reply from The Currency Account
Dear Jill,
Thank you very much for your 5* review!
We will ensure to continue to provide a 5* service for you.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you again for your 5* review!
TCA Support
Easy to use and prompt service
December 3, 2018
Unprompted review
Reply from The Currency Account
Dear Peter,
We are pleased to hear that you are happy with our service.
We hope to continue to provide a service to you. Please let us know what we can do to receive a 5* review from you!
Thank you again
TCA Support
Swift and efficient service
November 23, 2018
Unprompted review
Reply from The Currency Account
Dear Jacqueline,
We appreciate your 5* review greatly!
We will ensure to continue to provide a 5* service for you.
Please feel free to contact us on 0207 014 3344 if you require any further assistance.
TCA Support.
Reply from The Currency Account
Dear Hilary,
Thank you very much for your 5* review!
We are pleased to hear that you are happy with our service.
Please feel free to contact us on 0207 014 3344 if you require any further assistance.
TCA Support.
Fantastic!
So easy to register and use, friendly efficient service, unbeatable rate. Would use them again and again! Wish I had used them earlier!
November 20, 2018
Unprompted review
Reply from The Currency Account
Dear Alana,
Thank you for taking the time to leave this 5* review!
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
Please do not hesitate to contact us on 0207 014 3344 if you require any further assistance.
Thank you again for this 5 star review!
TCA Support.
Easy to deal with
Easy to deal with, good rates and great delivery options. Tried a few, none touch the folk at The Currency Account.
November 20, 2018
Unprompted review
Reply from The Currency Account
Dear Michael,
Thank you for your 5* review. We hope to have exceeded your expectations.
We are happy to have provided a service to you! It is a priority of The Currency Account to provide a service that is fair, easy and excellent to all of our customers.
Please feel free to contact us on 0207 014 3344 if you require any further assistance.
Thank you again for this review!
TCA Support.
Great service
Great service, easy to use with quick delivery. Highly recommend.
November 19, 2018
Unprompted review
Reply from The Currency Account
Dear Marc,
Thank you for your 5* review! We are happy to have provided a 5* service to you.
We are very pleased to hear that you are happy with our service.
We will ensure to continue to provide a 5* service for you.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Always a pleasure
Always a pleasure to work with The Currency Account - a very user-friendly and transparent website, great rates and always professional and helpful over the phone if you need to speak to them. I can’t recommend TCA highly enough and will definitely be using their services again.
November 15, 2018
Unprompted review
Reply from The Currency Account
Dear Robert,
Thank you for taking the time to leave us your 5* review. We appreciate your loyalty to us. Your comments are very much valued here in the London head office.
We are pleased to hear that you are happy with our service and that you found our team very helpful, and have taken advantage of the exchange rate we offer.
Please feel free to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further assistance. We would be more than happy to help you!
Thank you again.
TCA Support
Smooth and easy
The TCA website is very easy to navigate and use. The rates offered are very competitive. Transferring out is very smooth. Communications are excellent. The only issues I’ve ever had have been due to security blocking of cards by my bank.
November 13, 2018
Unprompted review
Reply from The Currency Account
Dear Anthony,
Thank you for taking the time to leave us your 5* review.
We appreciate your loyalty to us. Your comments are very much valued here in the London head office.
We are pleased to hear that you are happy with our service and that you have taken advantage of the exchange rate we offer.
Please feel free to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further assistance. We would be more than happy to help you!
Thank you again.
Easy site to use
Easy site to use, rates better than others
I like how you get a call to confirm that its you that has authorised the delivery of travel money
November 2, 2018
Unprompted review
Reply from The Currency Account
Dear Tracey,
Thank you for your 5* review!
We are happy to see that you have taken full advantage of the service and rates we offer and that our Customer Services team were able to provide a 5* services as expected.
Please feel free to contact us on 0207 014 3344 if you require any further assistance.
TCA Support.
Reply from The Currency Account
Dear Dave,
Thank you for your 5* review. We hope to have exceeded your expectations.
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Unsurpassable
I have used similar companies and comparatively this organisation is quiet frankly unsurpassable - as is the quality of service I receive from Dal Rai (Senior FX consultant). All transfers are executed quickly and efficiently - In all an outstanding, polite service....highly recommended.
September 19, 2018
Unprompted review
Reply from The Currency Account
Hello,
We are pleased to hear that you are happy with our service.
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
We are happy to hear that Dal was able to guide you through your transaction with us!
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
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