I have used The Currency Account 3 times in the last 2 years for large amounts. You can all understand how uncomfortable it feels to hand your money over however I must say that all transfers were per... See more
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I am using currency account nearly an year now. it is an online based company who provide both competitive exchange rates and flat and variable remit charge/fee simulteniously. Bit complicated procees... See more
Company replied
The basic service is ok. However the rates they give are now nowhere near as competitive as they used to be. They can fluctuate depending on time of day and the day of the week (or weekend) whi... See more
Company replied
Had a great experience end to end. I opened my account, then called to ask questions about the process, how it works, all fees, etc. I think if you proactively call and speak to someone you're likely... See more
Company replied
Company details
Information provided by various external sources
The Currency Account is a fintech multi-currency e-banking and international payments platform. Payments can be made to over 200 countries. The company also provides hedging and risk-management services for those looking to manage their currency exposure. The business is a trusted partner for a fast-growing portfolio of brands worldwide. Authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations & the Payment Services Regulations.
Contact info
160 Fleet Street, EC4A 2DQ, London, United Kingdom
- +44 207 014 3344
- support@thecurrencyaccount.com
- thecurrencyaccount.com
They charge you for everything
They charge you for everything, even to get your money from the Currency Account back to your bank account, 45,00£, they charge you a 5,00£ fee.
Won't use them again.
June 21, 2018
Unprompted review
Reply from The Currency Account
Thank you for leaving us your feedback. We appreciate your comments.
Please note we refund back any amount less than £10 back to a UK bank account free of charge. Once an FX deal has been made on the account, any amount greater than £10 is charged at a flat fee of £5, irrelevant of which account it is being paid to. For example, a UK bank account or an international account abroad would be charged a flat fee of £5 to save our customers on expensive FX payment fees. We have a capped pricing policy.
Thank you,
TCA Support.
Overall a good experience and easy to…
Overall a good experience and easy to send money abroad to my French account, The one thing that would make it clearer to the user is about the charges and when and where they will be applied, I left sufficient sterling in the account to cover the transaction, but it came out of the money sent, so left with £5 in account and less than expected sent, not worth sending the £5 as would be lost in transaction costs.
June 18, 2018
Unprompted review
Reply from The Currency Account
Dear Mr Archenhold,
Thank you for the review you left us on Trust Pilot, we very much appreciate your feedback.
Please note that for any amount less than £10 left on account we will of course refund this free of charge for you. Please call us on 0207 014 3344 to get your refund for free back into your UK bank account.
Please also note for next time, there is an option to choose to pay your £5 fee in Sterling or the Foreign currency when sending your payment, so you would have had the option to use the £5 you added extra as well when sending your funds to France, we can show you how to do this next time.
Many thanks,
The Currency Account
great service and good rate
great service and good rate, delivery is on time
June 15, 2018
Unprompted review
Reply from The Currency Account
Hello Leanne,
Thank you for your review we appreciate your feedback.
We hope to hear back from you again soon.
TCA Support.
Website isn't overly user friendly and…
Website isn't overly user friendly and when conducting any transaction you are not fully aware of the fees being incurred. A bit disappointing
June 8, 2018
Unprompted review
Reply from The Currency Account
Hello Mr Dalton,
Thank you for leaving us your feedback, we will take your comments on board and would love to hear your suggestions on how we can improve.
Please note we have an entire page dedicated to fees on the home page with full transparency; https://www.thecurrencyaccount.com/pricing.html
There are no other fees that you will find which are not listed on here. We are so confident that our fees are great value for money we have no intension to hide them.
International money transfer/withdrawal fee:
£5 per transaction
Travel money: Cash Currency Order Fee £15 per order
(max £2400 equivalent per transaction)
Thank you,
TCA Support.
Reply from The Currency Account
Dear Customer,
Thank you for your 5* review. We hope to have exceeded your expectations.
We are pleased to hear that you are happy with our service and that you have taken advantage of the exchange rate we offer.
Please feel free to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further assistance. We would be more than happy to help you!
Thank you again.
Excellent service and help
May 12, 2018
Unprompted review
Reply from The Currency Account
Dear Customer,
We appreciate your 5* review greatly!
We are happy to see that you are pleased with the service and level of customer service!
We will ensure to continue to provide a 5* service for you.
Please feel free to contact us on 0207 014 3344 if you require any further assistance.
Thank you again for this review!
TCA Support.
Very helpful indeed !
May 10, 2018
Unprompted review
Reply from The Currency Account
Dear Nick Wattenbach,
Thank you for your 5* review! We are happy to have provided a 5* service to you.
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Always an excellent service
Always an excellent service, nice to have the added security of a phone call to check your credentials
Would not go anywhere else for my travel money
May 8, 2018
Unprompted review
Reply from The Currency Account
Dear Mr Clinton Mitchell,
Thank you for your 5* review! We appreciate you taking the time to leave us this feedback
We are happy to have provided a service to you! It is a priority of The Currency Account to provide a service that is fair, easy and excellent to all of our customers.
We always do security checks on our customers as the safety of our customers is also very important to us. Being authorised by the Financial Conduct Authority we bide by regulations to ensure that all of our customers have a sense of security with us,
Please do not hesitate to contact us if you require any further assistance. We will be more than happy to help!
Thank you again for this 5* review!
TCA Support
Second year I have used the Currency…
Second year I have used the Currency Account. Efficient and easy service. Fully recommended
May 1, 2018
Unprompted review
Reply from The Currency Account
Dear David,
Thank you for taking the time to leave this 5* review!
We are pleased to have continued to provide a service to you and aim to continue to provide a service that is fair, easy and excellent to you and all of our customers.
Please feel free to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further assistance. We would be more than happy to help you!
Thank you again.
TCA Support
Reply from The Currency Account
Dear Stephen Parnaby,
Thank you for your review. We appreciate all reviews led by customers.
Even with this small change in our pricing and rates, you would still fund that The Currency Account is the best value for money.
This is due to the fact that The Currency Account is unlike any other foreign exchange and Travel Money providers. We are an innovative, multi-currency account in which you can manage at your convenience.
You also have to option to lock in the most competitive and leading exchange rates and hold your currency safely and securely in your online portal. You can then make payments or withdraw at a later date for when you need it.
The service we offer is exclusive to The Currency Account. We also aim to provide a service based on honesty and excellence always.
Please feel free to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further assistance.
Thank you again.
TCA Support
Has become expensive
The travel money rate has now changed and no longer reflects the mid-point market rate. This built-in commission, coupled with the £15 delivery charge now makes The Currency Account an expensive way of buying currency.
April 24, 2018
Unprompted review
Reply from The Currency Account
Dear Edward Allbut,
Thank you very much for taking the time to leave us your review. Your feedback is appreciated greatly to us at London Head office.
We have changed our pricing slightly, we now have a fixed transaction fee of £5 for payments and £15 for travel money orders. This is due to a great demand for this change by a majority of our customers.
Please note that even with this change in pricing, the value proposition and mission of The Currency Account shall always remain.
We will always bring fairness to the financial landscape through a service that is innovative and honest.
We hope to continue to provide a service to you. Please let us know what we can do to receive a 5* review from you!
Thank you again
TCA Support
I've been using the Currency Account…
I've been using the Currency Account for a couple of years now. Their customer service team are very helpful and I've always received my travel money as ordered. It's easy to transfer money into the account because you can pay by card. I'll continue to use them!
April 17, 2018
Unprompted review
Reply from The Currency Account
Dear Kim B,
Thank you very much for taking the time to leave us this 5* review!
We are happy to see that you managed to complete your transaction with us smoothly and that our Customer Services team were able to assist you.
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
We hope to continue to provide a service to you! Please feel free to contact us on 0207 014 3344 or alternatively on email at support@thecurrencyaccount.com. We are more than happy to help!
Thank you again for this review!
TCA Support
Good
Good, quick and excellent customers service and the best exchange rate most of the times.
April 12, 2018
Unprompted review
Reply from The Currency Account
Dear Maria Martin,
Thank you for your 5* review! We are happy to have provided a service to you
We are happy to see that you have taken full advantage of the service and rates we offer and that our Customer Services team were able to provide a 5* services as expected.
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Not happy
Not happy! Had money tied up in my currency account and because i have just moved back in with family, they wouldnt let me change address. They insisted on seeing a bill with my name on it.. its not my house!! I move abroad in 2 weeks. Converted my money back to Gbp, at a loss, and transfered back to my current account. Waist of time. I'm not even closing the account, its their problem!
April 6, 2018
Unprompted review
Reply from The Currency Account
Dear Nick Jones,
Thank you for your review. We apologise for the inconveniences you have experienced.
We at The Currency Account take client security very seriously. Being authorised by the Financial Conduct Authority, we are obligated to follow certain regulations to ensure that client accounts are kept well secure. Requesting documentation for a change of address is one of the many practices we must follow at The Currency Account.
We are sorry that we were not able to provide a service to you this time. However, your account is still open with us and we do hope to be of use to you in the future.
The Currency Account is unlike any other foreign exchange and Travel Money providers. We operate as a multi-currency account in which you can manage at your convenience; providing you the flexibility to lock in competitive exchange rates and hold your currency safely and securely in your own online portal.
Please do not hesitate to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further information. Our customer services team will be more than happy to help
Thank you again
TCA Support
Having previously left a five star…
Having previously left a five star review, I am now disappointed to find the currency accounts exchange rate has dropped from matching interbank exchange rates to just about being on par with Tesco and below that of many others. Shame.
April 1, 2018
Unprompted review
Reply from The Currency Account
Dear Customer,
Thank you for taking the time to leave this review. At The Currency Account, our aim is provide a service that is catered to and meets the needs of our clients in all areas.
As our customer numbers increasingly grow and as we also mature as a company, we believe it necessary to make changes to help better the service and satisfy any demands.
We have changed our pricing slightly so that there is only a small transaction fee of £5 for External Payments abroad (Urgent Payments cost now reduced to £5) and £15 for our Travel Money services, whilst taking a FIXED percentage off the always fluctuating Market Rate to cater our service fee.
This change is due to the high amounts of suggestions from clients who would prefer our fee to be adjusted in the rate that we offer, whilst the transaction charge should be fixed and the same for all size transactions. Due to the significant number of requests for this change we have decided to adopt this approach.
Please note that even with this change in pricing, the value proposition and mission of The Currency Account shall always remain. We aim to bring fairness to the financial landscape through a service that is innovative and honest.
Please do not hesitate to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further information. Our customer services team will be more than happy to help
Thank you again.
TCA Support
Reply from The Currency Account
Dear Mr Sandell
We would like to thank you for your very generous review.
We are pleased to hear that you are happy with our service and that you found our team very helpful.
Please feel free to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further assistance. We would be more than happy to help you!
Thank you again.
TCA Support
I’ve used The Currency Account a few…
I’ve used The Currency Account a few times now and the service really is great. It’s very easy to use, quick and the rates are probably the best you can get.
March 24, 2018
Unprompted review
Reply from The Currency Account
Dear Mr Grimshaw,
Thank you for your 5* review! We appreciate all reviews left by customers greatly.
We are pleased to have continued to provide a service to you and aim to continue to provide a service that is fair, easy and excellent to you and all of our customers.
We will ensure to continue to provide a 5* service for you.
Please feel free to contact us on 0207 014 3344 if you require any further assistance.
Thank you again for this review! TCA Support.
excellent no messing about simple to use
March 20, 2018
Unprompted review
Reply from The Currency Account
Dear Ms Teresa,
Thank you for your 5* review!
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to contact us on 0207 014 3344 or alternatively on email at support@thecurrencyaccount.com. We are more than happy to help!
Thank you again for this review!
TCA Support
Reply from The Currency Account
Dear Mr Hird,
Thank you for this 5* review! It is very much appreciated by us at the London Head office.
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
Please do not hesitate to contact us on 0207 014 3344 if you require any further assistance or would like to give us direct feedback on how to improve the service further.
Thank you again for this 5 star review!
TCA Support.
Increased charges!
New structure since 1st March 2018 works okay but charges have increased and are no longer transparent. Rates now offered take slightly more than 0.5% from mid market rate and then the flat rate charge of £5 is added. The less you transfer the bigger the effect of this additional charge.
March 8, 2018
Unprompted review
Reply from The Currency Account
Dear Charles,
Thank you very much for taking the time to leave us your review. Your feedback is appreciated greatly to us at London Head office.
We have changed our pricing slightly, we now have a fixed transaction fee of £5 for payments and £15 for travel money orders.
Please note that even with this change in pricing, the value proposition and mission of The Currency Account shall always remain. We aim to bring fairness to the financial landscape through a service that is innovative and honest.
We hope to continue to provide a service to you. Please let us know what we can do to receive a 5* review from you!
Thank you again
TCA Support
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