I have used The Currency Account 3 times in the last 2 years for large amounts. You can all understand how uncomfortable it feels to hand your money over however I must say that all transfers were per... See more
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See what reviewers are saying
I am using currency account nearly an year now. it is an online based company who provide both competitive exchange rates and flat and variable remit charge/fee simulteniously. Bit complicated procees... See more
Company replied
The basic service is ok. However the rates they give are now nowhere near as competitive as they used to be. They can fluctuate depending on time of day and the day of the week (or weekend) whi... See more
Company replied
Had a great experience end to end. I opened my account, then called to ask questions about the process, how it works, all fees, etc. I think if you proactively call and speak to someone you're likely... See more
Company replied
Company details
Information provided by various external sources
The Currency Account is a fintech multi-currency e-banking and international payments platform. Payments can be made to over 200 countries. The company also provides hedging and risk-management services for those looking to manage their currency exposure. The business is a trusted partner for a fast-growing portfolio of brands worldwide. Authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations & the Payment Services Regulations.
Contact info
160 Fleet Street, EC4A 2DQ, London, United Kingdom
- +44 207 014 3344
- support@thecurrencyaccount.com
- thecurrencyaccount.com
Have to say got myself a in a bit of a …
Have to say got myself a in a bit of a pickle not very internet savvy called customer support twice got the same girl she could not have been more helpful patient or proffesional she is definitely the reason I would use the currency account again also because of her attitude the complete proffesional I woul have no hesitation in recommending the currency account to friends and family
December 28, 2017
Unprompted review
Reply from The Currency Account
Dear Mr McLean,
Thank you for this 5* review! It is very much appreciated by us at the London Head office.
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
We are happy that our Customer Services team was able to guide you through your transaction with us!
We are pleased to hear that you will be recommending us to others (Thanks!)
Please feel free to contact us on 0207 014 3344 or alternatively on email at support@thecurrencyaccount.com. We are more than happy to help!
Thank you again for this review!
TCA Support
Excellent
Couldn't be better. We rang them twice and the quality of explanations was excellent adding things no-one else had explained. As for the deal, although they charge a fee, their exchange rate wa so good it was the best deal. Finally, the web site was intuitive and the transfer went smoothly within a day. If I have a criticism, it's better to put the fee in your wallet before you make the conversion into the target currency to save even more money - it's obvious afterwards but easy to forget beforehand as we did, and it would help if their site made this more clear.
December 15, 2017
Unprompted review
Reply from The Currency Account
Dear Customer,
Thank you for your review!
We are happy that our Customer Services team were able to help you.
We appreciate your suggestion and will have such a feature noted down for any future updates.
Please continue to feel free to call us on 0207 014 3344 should you require any further help.
Thank you again for this 5* review!
TCA Support
Fast and accurate service
Fast and accurate service. Only feedback would be to provide some help prompts on the web site for those of us 'first time users' that are not so on-line form saavy. However, was simple when explained by a member of the customer service team. Brilliant - a real person straight away who was fantastically helpful. 100% recommend!
December 15, 2017
Unprompted review
Reply from The Currency Account
Dear Anne
Thank you for your 5* review!
We are happy to see that our Customer Services team were able to guide you through the process.
We hope to continue to provide a service to you and your friends. Feel free to call us on 0207 014 3344 if you should require any further information or assistance. We are more than happy to help.
Thank you again!
TCA Support
Efficient easy to use service
Efficient easy to use service
Had an issue with my log in and their sorted it out quickly and efficiently.
Would recommend to anyone
December 14, 2017
Unprompted review
Reply from The Currency Account
Dear Darren Norman,
Thank you greatly for your 5* review! It is very much appreciated by us at The Currency Account.
We are happy to hear that you found our service to have met your expectations and that our customer services team was able to assist you.
We also hope to continue to provide a service to you Darren. Please feel free to give us a call on 0207 014 3344 should you require any further information or assistance.
Thank you again!
TCA Support
Excellent service and excellent …
Excellent service and excellent exchange rate-what more can I say except that I 100% recommend The Currency Account
December 12, 2017
Unprompted review
Reply from The Currency Account
Dear Andrew,
We would like to thank you for your very generous review. We appreciate the feedback of our customers greatly here at The Currency Account.
We are pleased to hear that you are happy with our service and that you have taken advantage of the exchange rate we offer.
It is a priority of The Currency Account to provide a service that is fair, easy and excellent to all of our customers. We aim and hope to continue to provide an excellent service to you again
Please do call us on 0207 014 3344 should you require any further help or assistance and anyone from our team will be more than happy to help!
Thank you again for this review!
TCA Support
Did exactly what they said they would …
Did exactly what they said they would do!
Ordered travel money on Fri and received the monies on the Sat
December 9, 2017
Unprompted review
Reply from The Currency Account
Dear Arum,
Thank you very much for taking the time to leave us your review.
We are happy to see that you managed to complete your first transaction(s) with us smoothly. We hope we have exceeded your expectations.
We hope to continue to provide a service to you. Please let us know what we can do to receive a 5* review from you!
Thank you again
TCA Support
Exchange Rate worsening.
I have been using the service for some time now and have made many transactions. The service is excellent, but when I started (soon after launch) the exchange rate was almost identical to the 'Pure' exchange rate quoted in financial publications. However, it has drifted over time and is now approx. 1% off the 'pure' rate, which, when added to the transfer fee, means that the service is not as attractive as it used to be from a financial perspective. At the time of launch, the exchange rate was the best on the market - I will be checking to see if that is still the case before using the service again
December 5, 2017
Unprompted review
Reply from The Currency Account
Dear SGF,
Thank you for your review. We take on board every customer review to help improve our service.
At The Currency Account, we offer all our customers the live market exchange rates, completely free of any additional hidden mark-ups or concealed profits or commissions within the rate we offer our customers. We believe in providing a service that is honest and would not advertise false information, e.g. how authentic our exchange rates are.
If you were to compare our services to other foreign exchange providers you would find that even with our transparent, standard fee of 1.5% (minimum £10) for Travel Money orders and 0.5% (minimum £5) for External Payments we would still offer the best value for money due to offering currency at such authentic rates.
We hope to continue to provide a service to you. Please do call us on 0207 014 3344 for further information and assistance.
Thank you again for this review
TCA Support
Prompt and efficient service
I have now transferred currency abroad twice: on both occasions the transaction has been carried out promptly and efficiently. An excellent service.
December 4, 2017
Unprompted review
Reply from The Currency Account
Dear Mr Cowie
Thank you for your review! We are happy to hear that we were able to provide a 5* service to you.
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to contact us on 0207 014 3344 or alternatively on email at support@thecurrencyaccount.com. We are more than happy to help!
Thank you again for your review!
TCA Support
THE BEST WILL USE AGAIN THANK YOU
December 3, 2017
Unprompted review
Reply from The Currency Account
Dear Ms Brewer,
Thank you for your 5* review! We are happy to hear that you received a 5* service as we always aim to provide.
It is a priority of The Currency Account to provide a service that is fair, easy and excellent to all of our customers. The Currency Account offers the Live Market Rate, free of any mark-ups, hidden fees or unfair charges because we prioritise our customers and aim to be the best Foreign Exchange providers!
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Fantastic customer service
Fantastic customer service, fast, efficient, and reliable service, highly recommended!!
December 1, 2017
Unprompted review
Reply from The Currency Account
Dear Mr Chris,
Thank you for your 5* review!
We are happy that your transaction went through smoothly and fast as expected. Please note that The Currency Account is the best value for money due to the fact that we offer the Live Market Exchange rate, which is indeed the best rates for Foreign Exchange.
We hope to continue to provide a service to you. Please feel free to contact us on 0207 014 3344 for further information and assistance.
Thank you again for this review!
TCA Support.
Excellent Service
I have to say I was a bit dubious at first, and then my nephew reviewed you and advised that the reviews he had read rated you highly. I had to place a cll in the end (due to my ignorance) and the service was excellent. I was set up and my money delivered in 24 hours at no charge. You also offered the best exchange rate for where i was travelling too. Can't rate you highly enough.
November 29, 2017
Unprompted review
Reply from The Currency Account
Dear Leslyn,
Thank you for your 5* review! We appreciate you taking the time to leave us this feedback
We are happy to see that our service has exceeded your expectations. We hope we have proven that we are a reliable and cost saving service to you.
Please note that we offer the Live Market Exchange rates which are in fact the best possible rates for Foreign Exchange.
Please do feel free to call us on 0207 014 3344 should you require any further assistance or information.
Thank you again for your review!
TCA Support
Execution to date and customer …
Execution to date and customer service...Happy to recommend to anyone!
November 23, 2017
Unprompted review
Reply from The Currency Account
Dear Customer,
Thank you for your 5* review! We are happy to hear that you received a 5* service as we always aim to provide.
We are happy that our Customer Services team has been helpful in helping you place your order.
Please do not hesitate to contact us if you require any further assistance and we hope to hear from you soon!
Thank you again for this 5 star review!
TCA Support.
Great Service!
Does what it says on the tin. Royal Mail Special Delivery did not arrive next day but currency was despatched on time so just think twice about ordering if you're not allowing an extra day for Royal Mail to deliver.
November 22, 2017
Unprompted review
Reply from The Currency Account
Dear David Ingram,
Thank you for your 5* review! Your feedback is much appreciated by us.
We apologise on behalf of Royal Mail for any delivery errors. We always aim to make sure deliveries are prompt and correct.
We hope to continue to provide a service to you. Please do call us on 0207 014 3344 should you require any further help or assistance and anyone from our team will be more than happy to help!
Thank you again for this review!
TCA Support
I id think in general the service was …
I id think in general the service was good, but the delivery charge was huge more than was led to believe, i will use other company in future, whilst $1,32 is great it nets too $1.29 which i can get everywhere!!
SMC
November 21, 2017
Unprompted review
Reply from The Currency Account
Dear Stuart Cohen,
Thank you for your review. We take on board every customer review to help improve our service.
At The Currency Account, we offer all our customers the live market exchange rates, completely free of any additional hidden mark-ups or concealed profits or commissions within the rate we offer our customers. We simply charge a transparent and fair 1.5% (minimum £10) transaction fee on all Travel Money orders. This fee is not signed for delivery, delivery only and covers, insurance, logistics, processing and packaging as well as delivery.
Our fees are mentioned on our fees page here: http://www.thecurrencyaccount.com/pricing.html
In addition to this, please note that if you were to compare our services to other foreign exchange providers you would find that even with our transparent, standard fee of 1.5% (minimum £10) for Travel Money orders and 0.5% (minimum £5) for External Payments we would still offer the best value for money due to offering currency at such authentic rates.
We hope to continue to provide a service to you in the future.
Thank you again for this review!
TCA Support
Excellent customer service Top site
Excellent customer service and the website is great. I love it and it serves all my needs beautifully.
November 20, 2017
Unprompted review
Reply from The Currency Account
Dear Customer,
Thank you for your review! We are happy to hear that we were able to provide a 5* service to you.
We are happy that our Customer Services team was able to be of help and you found the website to be efficient and helpful!
Please continue to feel free to call us on 0207 014 3344 should you require any further help.
Thank you again for this 5* review!
TCA Support
Poor service I thought
Poor service I thought, I used it because The Currency Account gave £50 donation to a charity. I purchased the £50 in a silent auction and then found out I needed to spend £10 to actually retrieve the £50!!
On top of that you can only get the currency delivered to your home address which isn't suitable for the majority of people who work away from home (unless you want a Saturday delivery and pay more than £10!)
November 14, 2017
Unprompted review
Reply from The Currency Account
Dear Mr Burge
Thank you for taking the time to leave us your review.
Unfortunately we can only deliver to your UK residential address for security and insurance purposes, via Royal Mail signed for delivery (including full insurance cover). If no one is at home to sign for the delivery it will be taken back to your local sorting office for collection. It will remain there for 2 weeks for collection. We also give our customer the selection of 5 different delivery dates to choose from.
For Travel Money, we simply charge a 1.5% (minimum £10) transaction fee on all Travel Money orders. Please note we do not take a hidden spread on our exchange rates as other competitors do. This fee is not for delivery only, but also covers, insurance, logistics, processing and packaging as well as special home delivery with Royal Mail.
Please do not hesitate to contact us on 0207 014 3344 if you require any further assistance or would like to give us direct feedback on how to improve the service further.
TCA Support.
Excellent service
Excellent service. Delivery on the day requested. The best exchange rate. No hesitation about using this service yet again.
November 13, 2017
Unprompted review
Reply from The Currency Account
Dear Barbara Mason,
Thank you for your 5* review!
We are happy to see that your order was delivered as expected. Please note that we offer the Live Market Exchange rates which are in fact the best possible rates for Foreign Exchange.
We believe in being completely transparent and fair to our customers and hope to continue to provide a service to you in the future.
Please feel free to call us on 0207 014 3344 for further assistance and information.
Thank you again!
TCA Support
Really helpful polite staff
Really helpful polite staff. They talked me through as it was my first time of using the company and were very patient as I had rung them 4 times to ensure I had transferred the money correctly.
November 2, 2017
Unprompted review
Reply from The Currency Account
Dear Mrs Slade
Thank you for your 5* review!
We are happy to see that our Customer Services team were able to guide you through the process of ordering travel money.
We hope to continue to provide a service to you and your friends. Feel free to call us on 0207 014 3344 if you should require any further information or assistance. We are more than happy to help.
Thank you again!
TCA Support
Excellent service.
October 30, 2017
Unprompted review
Reply from The Currency Account
Dear Mr Lee
Thank you for your 5* review and feedback! We at The Currency Account appreciate your review highly!
We are very pleased to hear that you are happy with our service and hope that you will be using us again.
We will ensure to continue to provide a 5* service for you.
Please feel free to contact us on 0207 014 3344 if you require any further assistance.
Thank you again for this review! TCA Support.
Execelent customer service
Execelent customer service, very helpful will use again
October 26, 2017
Unprompted review
Reply from The Currency Account
Dear Mr Master,
Thank you for your 5* review! We are happy to that our Customer Services team provided a great service to you.
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to contact us on 0207 014 3344 or alternatively on email at support@thecurrencyaccount.com. We are more than happy to help!
Thank you again for this review!
TCA Support
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