I have used The Currency Account 3 times in the last 2 years for large amounts. You can all understand how uncomfortable it feels to hand your money over however I must say that all transfers were per... See more
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See what reviewers are saying
I am using currency account nearly an year now. it is an online based company who provide both competitive exchange rates and flat and variable remit charge/fee simulteniously. Bit complicated procees... See more
Company replied
The basic service is ok. However the rates they give are now nowhere near as competitive as they used to be. They can fluctuate depending on time of day and the day of the week (or weekend) whi... See more
Company replied
Had a great experience end to end. I opened my account, then called to ask questions about the process, how it works, all fees, etc. I think if you proactively call and speak to someone you're likely... See more
Company replied
Company details
Information provided by various external sources
The Currency Account is a fintech multi-currency e-banking and international payments platform. Payments can be made to over 200 countries. The company also provides hedging and risk-management services for those looking to manage their currency exposure. The business is a trusted partner for a fast-growing portfolio of brands worldwide. Authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations & the Payment Services Regulations.
Contact info
160 Fleet Street, EC4A 2DQ, London, United Kingdom
- +44 207 014 3344
- support@thecurrencyaccount.com
- thecurrencyaccount.com
Very helpful staff and surprisingly …
Very helpful staff and surprisingly stress free.
October 26, 2017
Unprompted review
Reply from The Currency Account
Dear Mr Beckett,
We would like to thank you for your very generous review. We appreciate the feedback of our customers greatly here at The Currency Account.
We are pleased to hear that you are happy with our service and that our Customer Service team provided an excellent service to you.
Please feel free to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further assistance. We would be more than happy to help you!
Thank you again.
TCA Support
Excellent trustworthy service
October 26, 2017
Unprompted review
Reply from The Currency Account
Dear Kiran,
Thank you for your 5* review and feedback! We at The Currency Account appreciate your review highly!
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Reply from The Currency Account
Dear Customer
Thank you very much for your very kind words! Your feedback is appreciated greatly to us at London Head office.
We are pleased to have continued to provide a service to you and aim to continue to provide a service that is fair, easy and excellent to you and all of our customers.
Please do call us on 0207 014 3344 should you require any further help or assistance and anyone from our team will be more than happy to help!
Thank you again for this review!
TCA Support
Could not see the hidden fees until I …
Could not see the hidden fees until I had converted my money. When I contacted them to get my money back I was told to convert back to sterling loosing money and a 0.5% fee to return it. Be careful of fees did not work out as good as going down to post office..
October 23, 2017
Unprompted review
Reply from The Currency Account
Dear Mr Booker,
Thank you for your review. Your feedback is always appreciated and we hope to improve our service using the feedback we receive from all our customers.
We are sorry that your experience with us is not what was expected and that you were unable to find our fees page as easily as you would have liked. We do have a link at the top of the home page called "Fees" from which you can find all our transparent pricing: http://www.thecurrencyaccount.com/pricing.html.
At The Currency Account, we aim to provide a fair and honest service and our services are free of any mark-ups, hidden or unfair costs.
The only fees for using our service are:
- A standard 1.5% (Minimum £10) for Travel Money orders (plus an additional £10 fee IF Saturday delivery is requested)
- A small fee of 0.5% (Minimum £5) for External Payments (plus an additional £10 fee IF processing payment as urgent)
- A 2.5% fee if depositing funds using a CREDIT CARD (Debit Card deposits are free of charge)
In addition to this, please note that if you were to compare our services to other foreign exchange providers you would find that even with our transparent, standard fees we would still offer the best value for money. This is simply due to the fact that we offer our customers the authentic Live Market exchange rates, which are in fact the best rates for Foreign Exchange.
Please do not hesitate to contact us if you require any further assistance.
Thank you again,
TCA Support.
Funds for Dutch house purchase
I had to arrange the transfer of 2 substantial sums to The Netherlands from the UK in a tight time frame ( because of the fluctuating exchange rate ). The Currency Account were very efficient , contacting me at precisely the times arranged and delivering my Euros in good time on the days arranged to enable the purchase to go through very smoothly.
Barry Jameson
October 22, 2017
Unprompted review
Reply from The Currency Account
Dear Mr Dearden
Thank you for taking the time to leave us this 5* review. We highly appreciate all customer feed back here in the London Head Office.
It is a priority of The Currency Account to provide a service that is fair, easy and excellent to all of our customers. The Currency Account offers the Live Market Rate, free of any mark-ups, hidden fees or unfair charges because we prioritise our customers and aim to be the best Foreign Exchange providers!
We are pleased to hear that you are happy with our service, and we hope we have exceeded your expectations.
Please do not hesitate to contact us if you require any further assistance and we hope to hear from you soon!
Thank you again for this 5 star review!
TCA Support.
Excellent
Good rate, efficient service and exactly as required. Very swift.
October 20, 2017
Unprompted review
Reply from The Currency Account
Dear Sajjad,
Thank you greatly for your 5* review! It is very much appreciated by us at The Currency Account.
We are happy to hear that you found that our service met your expectations.
The Currency Account offers the Live Market Rate, free of any mark-ups, hidden fees or unfair charges because we prioritise our customers and aim to be the best Foreign Exchange providers!
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again for this review!
TCA Support
Reply from The Currency Account
Dear Mr Kevin,
Thank you for your 5* review!
The Currency Account offers the Live Market Rate, free of any mark-ups, hidden fees or unfair charges because we prioritise our customers and aim to be the best Foreign Exchange providers!
We hope to continue to provide a service to you. Please feel free to contact us on 0207 014 3344 for further information and assistance.
Thank you again for this review!
TCA Support.
Best rate I can find anywhere and low …
Best rate I can find anywhere and low charges so happy all round - just wish euro rate was better
October 18, 2017
Unprompted review
Reply from The Currency Account
Dear Mr Johnston
Thank you for this 5* review! We appreciate all the reviews left by our customers!
We are happy to see that you are pleased with our service as well as the rates we offer. Please note that if you were to compare our services to other foreign exchange providers you would find that even with our transparent, standard fee of 1.5% (minimum £10) for Travel Money orders and 0.5% (minimum £5) for External Payments we would still offer the best value for money due to offering currency at such authentic rates.
We hope to continue to provide a service to you. Please feel free to contact us on 0207 014 3344 for further information and assistance.
Thank you again for this review!
TCA Support.
I had a bit of trouble completing the …
I had a bit of trouble completing the on line form but that was entirely my own fault as I has inadvertently missed a section out. However when I called the company the representative couldn’t have been more helpful. The money arrived within the time specified.
October 18, 2017
Unprompted review
Reply from The Currency Account
Dear Customer,
Thank you for your 5* review! We are happy to that our Customer Services team provided a great service to you.
We are happy that your transaction went through smoothly and quickly as expected. Please note that The Currency Account is the best value for money due to the fact that we offer the Live Market Exchange rate, which is indeed the best rates for Foreign Exchange.
Please continue to feel free to call us on 0207 014 3344 should you require any further help.
Thank you again for this 5* review!
TCA Support
I'm a returning client
I'm a returning client, as I bought travel money from The Currency Account before and I am pleased with the service and rate they offered then and now. If you only need to buy travel money, you might find the system not so very friendly. For example, I knew beforehand that there were fees for the delivery, but couldn't find on the website how much it is, or how it is calculated, or if I can pay for it in a different currency, etc. All in all I'm satisfied and I'll most probably buy travel money again from The Currency Account.
October 16, 2017
Unprompted review
Reply from The Currency Account
Dear Milton Avila,
Thank you for your review. We appreciate all reviews left by customers as they help improve our service.
We are glad to hear that we have managed to provide a service to you and hope to continue to do so.
Please note that we have a fees page on our website that outlines each and every one of our fees- https://thecurrencyaccount.com/pricing.html
The only fees for using our service are:
- A standard 1.5% (Minimum £10) for Travel Money orders (plus an additional £10 fee IF Saturday delivery is requested) which covers insurance, logistics, processing, delivery and packaging
- A small fee of 0.5% (Minimum £5) for External Payments (plus an additional £10 fee IF processing payment as urgent)
- A 2.5% fee if depositing funds using a CREDIT CARD (Debit Card deposits are free of charge)
We at TCA aim to provide a fair and easy service and stay truthful to our customers. Our services are free of any mark-ups, hidden or unfair costs.
If you were to compare our services to other foreign exchange providers you would find that we are the best value for money due to offering currency at such authentic rates as we offer the Live Market Exchange rates.
Thank you again for this review! Please do let us know further what we can do to get that 5* review from you
TCA Support
Have used them many times
Have used them many times
Great Rates
Great Security
Great Service
October 16, 2017
Unprompted review
Reply from The Currency Account
Dear Darren Keegan,
Thank you for your 5* review! We are glad to hear that you have continued to find our service to be excellent.
We are also more than happy to have continued to have provided a service to you and aim to always offer our customers the best rates, security and service.
Please continue to feel free to call us on 0207 014 3344 should you require any further help.
Thank you again for this 5* review!
TCA Support
Would have given more but was charged …
Would have given more but was charged to refund money back to myself which I find annoying as you have to put money in to transfer abroad and you don't know what those charges are until you have done it
October 13, 2017
Unprompted review
Reply from The Currency Account
Dear Karen,
Thank you for taking the time to leave us this review, your feedback is valuable to us!
Please note that we have a fees page on our website - https://thecurrencyaccount.com/pricing.html. On this page all of our fees are outlined.
We simply charge a transparent and fair 1.5% (minimum £10) transaction fee on all Travel Money orders. This fee is not signed for delivery only and covers, insurance, logistics, processing and packaging as well. We also only have a small 0.5% (minimum £5) for External Payments.
If you were to compare our services to other foreign exchange providers you would find that we are the best value for money due to offering currency at such authentic rates. At The Currency Account, we offer all our customers the Live Market Exchange rates, completely free of any additional hidden mark-ups or concealed profits or commissions
We hope to continue to provide a service to you in the future Karen.
Thank you again for this review
TCA Support
Not as cost transparent as it says it is
Update...Dear Currency Accont - I did follow that link you posted to your pricing page - can you tell me where it tells customers the cost of home delivery please?
Sue
Took a while to set up and staff helped via phone and chat, but the worst problems were actually at my bank end. However, I did get frustrated that it was impossible to find out the cost of home delivery, so I had to transfer extra and then send it straight back to my account at a cost of £5!
October 11, 2017
Unprompted review
Reply from The Currency Account
Dear Susan McM,
Thank you very much for leaving us your review. Your feedback is much appreciated and taken on board here at the head office.
We are happy to hear that our Customer Services team were able to assist you in opening your very own account with us.
Please note that we have a fees page on our website - https://thecurrencyaccount.com/pricing.html. On this page all of our fees are outlined.
At The Currency Account, we offer all our customers the Live Market Exchange rates, completely free of any additional hidden mark-ups or concealed profits or commissions within the rate we offer our customers. We simply charge a transparent and fair 1.5% (minimum £10) transaction fee on all Travel Money orders. This fee is not signed for delivery only and covers, insurance, logistics, processing and packaging as well.
In addition to this, please note that if you were to compare our services to other foreign exchange providers you would find that even with our transparent, standard fee of 1.5% (minimum £10) for Travel Money orders and 0.5% (minimum £5) for External Payments we would still offer the best value for money due to offering currency at such authentic rates.
We hope to continue to provide a service to you in the near future. Please do not hesitate to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further information. Our Customer Services team will be more than happy to help!
Thank you again for this review
TCA Support
Super easy to set up an account and …
Super easy to set up an account and make foreign payments at reallyt low charges/good rates
October 9, 2017
Unprompted review
Reply from The Currency Account
Dear Customer,
Thank you for taking the time to leave us this 5* review. We highly appreciate all customer feed back here in the London Head Office.
It is really good to hear that the sign up and transaction process went well for you.
Please note that if you were to compare our services to other foreign exchange providers you would find that we are still the best value for money due to offering currency at such authentic rates. We offer rates straight from the foreign exchange markets.
Our services are free from any hidden fees, mark ups and extortionate charges. We only take a 0.5% charge on all our External Payments, with a minimum £5 fee,and 1.5% minimum £10 for Travel Money orders.
We hope to continue to provide a service to you. Please feel free to contact us on 0207 014 3344 for further information and assistance.
Thank you again for this review!
TCA Support.
Just used this for the first time and I …
Just used this for the first time and I am amazed with the value for money and the speed of delivery to our French bank account.
I have already got friends and family looking into using this firm.
October 6, 2017
Unprompted review
Reply from The Currency Account
Dear Bruce Boswell,
Thank you for your 5* review! Your feedback is very valuable to us
We are happy that your transaction went through smoothly and quickly as expected. Please note that The Currency Account is the best value for money due to the fact that we offer the Live Market Exchange rate, which is indeed the best rates for Foreign Exchange.
We hope to continue to provide a service to you and your family and friends.
Please do not hesitate to contact us if you require any further assistance and we hope to hear from you soon.
Thank you again for this 5 star review!
TCA Support.
easy to use, good rates but.....
easy to use website and good rates. The only gripe is that I've ordered travel money 2-3 times now, specified a delivery date, and each time the cash has been delivered on a different day! Luckily someone has been in, but it's odd that i'm asked to specify a date and it's then delivered earlier!
October 6, 2017
Unprompted review
Reply from The Currency Account
Dear Keith,
Thank you for your review. We appreciate all reviews left by customer as it allows us to further improve our service.
We are happy to hear that you have continued to use our service and successfully ordered Travel Money.
We apologise on behalf of Royal Mail for the delivery errors. This is an issue that has been noted down and we are trying our hardest to prevent this from continuing. Situations can arise where Royal Mail receive orders early than expected and as a result are prompted to make early deliveries.
We hope to continue to provide a service to you. Please feel free to call us on 0207 014 3344 for any further information or assistance.
Thank you again
TCA Support
excellent service
excellent service, helpful staff on the end of the phobe
October 3, 2017
Unprompted review
Reply from The Currency Account
Dear HJ,
Thank you for your 5* review! We are happy to have provided a 5* service to you.
We are also happy to see that our staff were able to help you in using our service.
Feel free to call us again on 0207 014 3344 if you should require any further information or assistance. We are more than happy to help here at The Currency Account.
Thank you again!
TCA Support
Reply from The Currency Account
Dear Sue,
Thank you for your 5* review. We are happy to hear that we were able to provide a 5* service to you.
We are happy to hear that you found our service met your expectations and that your arrived promptly.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Excellent service
Excellent service really fast delivery and very helpful over the phone helping me set up my account
September 30, 2017
Unprompted review
Reply from The Currency Account
Dear S Ware,
Thank you for your 5* review! We take on board all reviews left by customers to help better our service.
We are happy to see that you have received your Travel Money promptly and that our Customer Services team were able to guide you through the registration process.
Please note that we offer the Live Market Exchange rates which are in fact the best possible rates for Foreign Exchange.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
The registration process was far too …
The registration process was far too complicated for a simple purchase transaction and the amount realised was less than predicted.
I will not use again.
September 29, 2017
Unprompted review
Reply from The Currency Account
Dear Mr Jobson,
Thank you for taking the time to leave us your review. Your feed back is valuable to us and we hope to improve our service using the feedback we receive from all our customers.
We appreciate your honestly and will work at making our service clearer for all our new customers joining us.
Please note, we do only take a 0.5% charge on all our payments, with a minimum £5 fee,and 1.5% minimum £10 for travel money orders. We offer all our customers the Live Market Exchange rates which are in fact the best possible rates for Foreign Exchange.
Please do not hesitate to contact us if you require any further assistance.
Thank you for your time,
TCA Support.
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