TheDiceShopOnline Reviews 

669
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, describing staff as helpful, friendly, and highly responsive, often going out of their way to assist. People appreciate the superb range of products, finding unique items and a wide selection of high-quality goods that often exceed expectations. The ordering process is generally smooth, with many consumers noting that their desired items arrive in excellent condition and are well-packaged. However, some customers also noted issues with delivery, including instances where packages were lost or tracking information was initially unavailable, causing uncertainty. Despite these challenges, the support team often helped track orders or arranged replacements.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the excellent selection of dice and gaming... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the quick and super-fast... See more

Customer service

People report positive experiences with customer service, often describing the staff as great, helpful, and... See more

Quality

Customers had positive experiences with quality, consistently praising the products as excellent and... See more

Order

Customers consistently note positive experiences with order, praising the swift replacement of items and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service, very helpful & friendly. My tablet crashed/went funny as i placed an order, so I had no idea if my order had gone through. I emailed them late the next day (just incase my... See more

Company replied

Rated 5 out of 5 stars

Excellent selection of dice and gaming accessories. Ships promptly and well packaged. Royal Mail provided prompt delivery to the US where the good old USPS promptly "lost" the package for 30 days unti... See more

Company replied

Rated 5 out of 5 stars

UPDATE 2 : received my new spinner today after direct communications from TDSO. might have been a rocky start but they have been great and have got everything sorted. Thankyou TDSO, much apprecia... See more

Company replied

Rated 5 out of 5 stars

The deals on facebook are better than the website. Absolutely perfect delivery in good time and all of my order was well packaged and in perfect condition. I was surprised at the size and all resin wa... See more

Company replied


Company details

  1. Game Store
  2. Hobby Store

Information provided by various external sources

A family business and the world's largest retailer of dice with over 15,500 different dice, dice sets and gaming accessories in stock. We will ship to anywhere in the world and so far we have fulfilled over 261,000 orders to 64,000 different customers in 122 different countries. Wherever you live, whatever you play, we have what you need to make the most of your game.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

669 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(669)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The Dice Shop offers a great range.

The Dice Shop offers a great range of designs, colours, sizes and shapes all at reasonable prices. Delivery is normally v. fast.
When buying blank dice for laser engraving it would be useful to know what material each type/colour is made of as different surfaces can affect the result in the quality of the etching process.

May 31, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Hi and thank you for the kind review - if you ever have any questions just contact us :-)

Rated 5 out of 5 stars

Perfect set of Platonic Solids

Perfect set of Platonic Solids to present in a lined box at meetings. Blank Ivory are perfect in every detail and allows you to tell the story when linked with our jewel.
Will be ordering more as the year progresses and get more folks interested. Already given a presentation talk on the Platonic Structures and well received.

July 17, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

John - great news - always happy when our customers are happy :-)

Rated 5 out of 5 stars

Thorough response

Promptly answered with a complete and thorough response.

July 7, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Daniel thank you for the great review :-)

Rated 5 out of 5 stars

Overall opinion

Always a great selection at the Diceshop, prompt deliveries and quick to answer enquiries.👍

July 2, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Richard thank you for the very kind review :-)

Rated 5 out of 5 stars

Good Quality Products

I purchased 5 plain dice and a pouch.
The dice and the pouch are very good quality and the price was great (£6 *including* Royal Mail 48hr delivery service).

Looking forward to playing Yahtzee on holiday.

June 14, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Amanda - thank you for the kind review - truly appreciate it :-)

Rated 5 out of 5 stars

Good customer care

Got swift, personal, accurate and complete response to my inquiry.

June 11, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Greg thank you for the kind review :-)

Rated 4 out of 5 stars

Great dice for a good price, if you're patient!

Ordered some loose dice and a dice bag from their shop on the 1st of May. They're great and I'm very happy with them.
However, since Brexit, shipping into EU countries (I live in the Netherlands) can take a bit longer because of, for example, customs.
I received my dice on the 30th of May, almost a month later, whereas Royal Mail standard airmail has a 5-7 day guideline. This is out of DiceShop's hands, but it was hard to get in touch with them as well to get assistance.
When I got in touch, they helped me find my package and even let me know when my local carrier accepted it.
Customer service could be a bit quicker/smoother, but that aside, a great place to get your dice if you're willing to wait.

June 1, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

HI Vic sorry about the delay with your order and thank you for he kind review :-)

Rated 5 out of 5 stars

Outstanding

Outstanding, quick, efficient, and dealt with my issue promptly. Very good service.

May 12, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Thank you for the kind review - always happy to help :-)

Rated 5 out of 5 stars

Double Six from me !

Thankyou for your prompt despatch and delivery.
I realised late that I had mislaid the dice from a travel game that we were taking on holiday at the weekend , ordered these on the Saturday before (a Bank Holiday weekend, my bad ! ) and they arrived on Thursay in plenty of time. Perfect size and good quality.
Very impressed. 
Thankyou ! 
 

May 8, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Double Six - now that's a real compliment - we are happy you are happy - thanks again :-)

Rated 5 out of 5 stars

You found the right place

This place has every dice you could possibly think of. It is bloody marvelous! Thank you

April 25, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

We try 🙂 thank you for the amazing review

Rated 5 out of 5 stars

It was all taken easily care of :)

I had a few problems with the portuguese delivery company and Katherine from The Dice Shop Online was extremely helpful from the very beggining :)
Everything is in order thanks to her!

April 4, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Arthur thank you for the wonderful review 🙂

Rated 5 out of 5 stars

I can't get enough Dice!!

The Dice Shop Team are doing an EXCELLENT job as far as I'm concerned.
I order the Dice that I want.
Seems like I just can't get enough .
And complete my ordering & then I just wait.
It takes a little bit longer than normal packages but considering that they be coming from the United Kingdom they get here pretty FAST!!
I enjoy ALL my Dice from the Dice Shop!!
I have 4 Orders coming in sometime & I'm so excited!!

Thanks Dice Shop Team for doing an Excellent job & making ordering that much easier.

Sincerely
TMB.

April 1, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Tina thank you so much for this amazing review - so kind 🙂

Rated 5 out of 5 stars

Good communication

Good communication, friendly, personal, and great products too!

March 6, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Sebastian thank you for the kind review :-)

Rated 5 out of 5 stars

Great response

I needed urgent delivery, they responded quickly to my messages and updated the delivery method to ensure the item arrived on time.

February 11, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Joanna - always happy to help :-) and TY of the great review :-)

Rated 5 out of 5 stars

Customer support was quick

Customer support was quick, efficient, helpful! Canceled my prior order, I put in a new, bigger order. Very easy to work with.

February 3, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Samuel - thank you for the great review - really appreciated :-)

Rated 5 out of 5 stars

Inquiered about a delivery i felt was…

Inquiered about a delivery i felt was taking a while, and t and i got a very detailed reponse back, including all shipping details as well as shipping history. Turns out it had been stopped by customs in my home country. Excellent response and service!

February 4, 2025
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Thank you for the kind review :-)

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