TheDiceShopOnline Reviews 

669
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, describing staff as helpful, friendly, and highly responsive, often going out of their way to assist. People appreciate the superb range of products, finding unique items and a wide selection of high-quality goods that often exceed expectations. The ordering process is generally smooth, with many consumers noting that their desired items arrive in excellent condition and are well-packaged. However, some customers also noted issues with delivery, including instances where packages were lost or tracking information was initially unavailable, causing uncertainty. Despite these challenges, the support team often helped track orders or arranged replacements.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the excellent selection of dice and gaming... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the quick and super-fast... See more

Customer service

People report positive experiences with customer service, often describing the staff as great, helpful, and... See more

Quality

Customers had positive experiences with quality, consistently praising the products as excellent and... See more

Order

Customers consistently note positive experiences with order, praising the swift replacement of items and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service, very helpful & friendly. My tablet crashed/went funny as i placed an order, so I had no idea if my order had gone through. I emailed them late the next day (just incase my... See more

Company replied

Rated 5 out of 5 stars

Excellent selection of dice and gaming accessories. Ships promptly and well packaged. Royal Mail provided prompt delivery to the US where the good old USPS promptly "lost" the package for 30 days unti... See more

Company replied

Rated 5 out of 5 stars

UPDATE 2 : received my new spinner today after direct communications from TDSO. might have been a rocky start but they have been great and have got everything sorted. Thankyou TDSO, much apprecia... See more

Company replied

Rated 5 out of 5 stars

The deals on facebook are better than the website. Absolutely perfect delivery in good time and all of my order was well packaged and in perfect condition. I was surprised at the size and all resin wa... See more

Company replied


Company details

  1. Game Store
  2. Hobby Store

Information provided by various external sources

A family business and the world's largest retailer of dice with over 15,500 different dice, dice sets and gaming accessories in stock. We will ship to anywhere in the world and so far we have fulfilled over 261,000 orders to 64,000 different customers in 122 different countries. Wherever you live, whatever you play, we have what you need to make the most of your game.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

669 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(669)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought some dice at a recent…

I bought some dice at a recent comic-con, they were slightly marked as they had been on display. Contacted the team and they arranged a brand new set of replacements quickly and easily, really impressed with their willingness to do this and make the process easy.

November 28, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Anthony thank you for the great review 👍🙂

Rated 5 out of 5 stars

A delivery issue led to my inquiry to…

A delivery issue led to my inquiry to the company. The item was reported delivered but there was no sign of it. I waited over the weekend and the parcel eventually turned up after having been delivered to the wrong address. They replied to my contact form and my forwarded email in good time and provided the original proof of delivery at which point I could see that the delivery location was wrong. Luckily whoever received the package must have manually forwarded it to me, as the parcel was correctly addressed yet wrongly delivered. The company was open and forthcoming and helped to resolve the issue. I'm a repeat customer and they even respond to personal emails about specific requests to do with matching sets of dice with respect to existing dice for a complete set. (10/10) Highly recommended. SMK

November 22, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Zoltar … always happy to help 🙂

Rated 5 out of 5 stars

Great products & customer service

I purchase most of my dices there, since years. Excellent quality, honest pricing, and great offers.
Also customer service is friendly, they find ideas to resolve problems, and most important : they respond quickly to enquiries.

November 26, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Zachari always happy to help however we can 🙂

Rated 5 out of 5 stars

Lovely stuff at great prices

Lovely stuff at great prices. My first port of call for anything D&D and especially something a little different. I honestly believe they are Hobbits too !

November 13, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Definitely hobbits! Dean thank you for the kind review :-)

Rated 1 out of 5 stars

I ordered TDSO Turquoise Natural…

I ordered TDSO Turquoise Natural Stabilised with Engraved Spots 16mm Precious Gem D6 Dice - its corner crumbled and now it's crooked. Although I threw it exclusively over the Dice tower.

I ordered 4x TDSO Emerald with Gold Precious Gem D12 Dice - Its edges turned out to be crooked and not equal to each other. Some edges are big, others are small. The probability of getting values ​​on the edges of the dice is far from the same. This is not a game dice, but a decorative one.

September 4, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

HI Vitalii - we haven't had an email from you so we will try and contact you now. The gemstone dice should never be used in a dice tower or cup which is clearly stated on the care card with each order. As the D12 these are clearly hand crafted dice as per the descriptions, but we will see if we can make you happy :-)

Rated 5 out of 5 stars

Great dice

Great dice, arrived as described and quicke than I expected. Will definitely use again!

November 6, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

David thank you for the great review - appreciated :-)

Rated 5 out of 5 stars

You had exactly what I needed

You had exactly what I needed, and the person I was emailing, sent a picture to confirm the size of the dice. I didn't expect that, so that was neat.

I'll definitely order from here again, when I need dice.

September 2, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Matt thank you for the excellent review :-)

Rated 5 out of 5 stars

I have purchased a few sets of dice and…

I have purchased a few sets of dice and accessories from DiceShoponline and have always had a excellent service. Good packaging and communication regarding your order. A good selection of dice from the normal to some unusual ones like the weather dice 👍. Highly recommended this site for all your dice needs.

September 1, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

David thank you for the kind review … always happy to be of help 🙂

Rated 5 out of 5 stars

My go-to for dice

Reliable and offering a huge range, Dice Shop Online are the only place I go to buy dice.

November 18, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Zoe - thank you for the excellent review -we love you love our shop :-)

Rated 5 out of 5 stars

Brilliant stock

Brilliant stock, amazing customer service

November 18, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Craig Really happy you are happy :-)

Rated 5 out of 5 stars

Great quality & excellent customer support

The dice I've ordered are amazing, both from look and feel. It wasn't my first order and it won't be my last. The quality is great and the number of choices both from dices sets & single dice is overwhelming.
Also the customer service is just excellent: they are very friendly and extremely helpful. My issue was quickly resolved and it was easier than I had even imagined it to be. Such a competent service is really hard to find. That is definitely worth a 5* rating.

November 5, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Christine TY for your kind comments - we love you love our selection :-) Always happy to help :-)

Rated 5 out of 5 stars

Delighted to have found this shop

Delighted to have found this specialist website when looking for dice for my grandchildren. There were issues with the website, which were resolved, and this highlighted what excellent, thorough and personal customer service they have. This is definitely a site to bookmark for future use.

November 3, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Dorrie thank you for the kind review - with the number of reviews you make this is hight praise :-)

Rated 5 out of 5 stars

Made order while site maintenance was live

I got a little bumpy experience with the shop but it all turned out good after all. As I was doing my initial order with my mobile phone, I couldn't see the warning about the site maintenance. This led to problems with the payment and my order did not go through. I tried a couple of times but to no avail. In the end my partner made the order and I paid it and that's how it finally worked. As it turned out they got the update ready between mine and my partners order. I just had bad timing. And so, my dice should be here any minute now.

The customer server was really helpful with me on this and we got it all worked out. I can't blame them for doing maintenance and there was warning and all but maybe put the ordering on hold during the maintenance next time.

I've got the dice and they are in good condition. Also the quality is good. Thank you!

November 4, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

HI Jukka thank you for your patience :-)

Rated 5 out of 5 stars

Great customer service

I bought a die at their local presence and received the wrong one (probably a misunderstanding and I should have checked). They exchanged it and send me the correct one with no additional cost to me. They reacted quick via e-mail, but could be quicker in their Instagram reaction. However, all exchanges were very pleasant and I already ordered again.

October 24, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Great review and always happy to help :-)

Rated 5 out of 5 stars

Great product and customer service

The dice I purchased had great shipping time and cost from the UK to the USA, and the product is excellent. The customer service went over and above to answer my questions about specific dice in their catalog and I fully trust and respect TheDiceShopOnline. Will be doing business with you again very soon!

October 28, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Ethan thank you for the fantastic review :-)

Rated 5 out of 5 stars

Lots of beautiful dice and the best support

I bought a few sets of metal dice at a fair, and one set was accidentaly configured wrong. There were 2d4, 2d8 and 3d10 in it. I replied to them on the same evening, and they sent me a new complete set. The support was really fast, kind and nice. They have a very big selection of good quality dice and have very fair pricing. They also offered the possibility to pay via Card or Paypal at the fair, which was really nice. The only problem is that you might spend a lot of money here really fast :,)

October 5, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Dorian always happy to help - it is always a pleasure to see our friends at Spiel :-)

Rated 5 out of 5 stars

Buy Your Dice Here

The Dice Shop Online has tremendous variety in their inventory, ships reliably, and if you reach out to customer service, an actual person gets back to you immediately.

October 14, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Meredith thank you fr the great review :-)

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