Thedirectoryguys Reviews 125

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting specific individuals for their exceptional support. The service provided is frequently described as outstanding, with many people noting significant improvements in their business visibility, website performance, and overall results. Reviewers appreciate the company's expertise in digital marketing and their ability to tailor services to individual needs. However, some customers were dissatisfied with the service, reporting a lack of measurable improvements in rankings or traffic. A few people also mentioned issues with customer service, describing experiences of unprofessional communication and unresponsiveness, and concerns about how their accounts were managed, including a Google Business Profile suspension.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the professionalism,... See more

Service

Consumers generally express satisfaction with the service provided. Many reviewers highlight the high-end and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the support, professionalism, and... See more

Website

Clients share positive opinions on website performance and management. Customers report significant... See more

Marketing

Customers had positive experiences with marketing. Many reviewers praise the team's expertise in digital... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The DirectoryGuys Canada: Honesty, excellent customer care, tailoring to your needs, EASY TO GET A HUMAN TO SPEAK TO!! If you have been dealing with a terrible web hosting service like Bluehost (wh... See more

Rated 5 out of 5 stars

Baylee and his team have been incredible to work with since I started my new business. They handle my advertising and built and manage my website, and I honestly couldn’t be happier with the result... See more

Company replied

Rated 5 out of 5 stars

We have been using their services for last 3 months and the results are outstanding. We are consistently showing at the top of the rankings- which has directly translated into more business obviousl... See more

Rated 5 out of 5 stars

Anisah went above and beyond to help us out, spent various months until she got our listing approved and posted. They really do go the extra mile to ensure that they're doing the best they can in orde... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

125 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

It's been about 5 months with The…

It's been about 5 months with The Directory Guys and i initially started of on a 5km package top 10 for my city and at first i thought it wasn't enough area but it took a month for me to get there and ever since then i have been in a much better place with my business, really thankful for Samuel for reaching out to me he mentioned it will help and it really does

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

Worth it

What I loved most about working with this service is that they took the time to understand my business and my target service, and tailored their approach to it. They also provided me with regular updates on their progress and made sure I was happy with the results

March 29, 2023
Unprompted review
Rated 4 out of 5 stars

Review

The last review is being removed, because the company agreed to give me my refund.

March 26, 2023
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a scam. I have been with you for TWO YEARS and when I had a few other companies look at my back end, it was awful and had no backlinks or any work done to increase my SEO. It’s a fraud! Won’t even stop charging my visa after I canceled the service.

March 27, 2023
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Hello Victor,

We have checked our records and we do not have any record of anyone by the name 'Victor George', would you please confirm your business name so we can further look into the matter.

Thank you,

Rated 5 out of 5 stars

It Actually Helps

I’m a Mortgage Broker & I received a call from The Directory Guys letting me know I had Priority to be one of the recommended, I Understood they do not guarantee leads but as I am being recommended as one of the 3 my business grew exponentially. Thank you for continuing to optimize my Google Business Page !

February 16, 2023
Unprompted review
Rated 1 out of 5 stars

The directories guys is not trusted…

The directories guys is not trust worthy Company. I have signed up with them for 3 1/2 months with no progress for our company.
They tell you if you’re unsatisfied you can cancel it anytime but unfortunately that’s a lie as well. They will tell you that your account manager has to get in contact with you first in order to cancel. The account manager tried to persuade you to stay with them but when you refuse to they still don’t send you confirmation of your cancellation and charge your credit card again. It’s unfortunate that I have to cancel my credit card so they won’t keep charging me.

February 25, 2023
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Hello Kevin,

Your feedback is appreciated and customer service is our priority. I have taken the time to look into this matter further - you had requested to cancel the services on the 9th of February and your final payment was debited on the 21st of February. As per our cancellation policy which was confirmed with you upon sign up as well as via email after, we require a 30 days notice and a final payment when terminating the services. Also, 4 months of using our service and you are ranking in the priority positions for 4/5 categories selected upon sign up. Our cancellation process does include a follow up call with an account manager so we can discuss the policy as well as your concerns. No charges were debited outside of our policy and your notice requirement.

Feel free to call us back and discuss further at your convenience

Rated 5 out of 5 stars

If your looking for fast results they are the ones

What made my experience great with The Directory Guys was the transparency. I was never the kind of guy to do over the phone shopping so I actually came in office and met the team. Dom invited me to see exactly what they do and we had a very informative discussion on how they’d help my hair salon business grow. Saw great results very quickly which surprised me but I was really impressed with the traction I was receiving, and still visit the team every now and then. Greatly recommend them!

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

Worked great !

Used them for literally a few months for my churro business and I'm top 3 in North York, I got contracts with hotels and even Amazon for their parties. Worked great for me.

December 30, 2022
Unprompted review
Rated 5 out of 5 stars

I run a painting company in the GTA

I run a painting company in the GTA, I recieve so many calls on a daily and weekly basis about promoting by business online so was skeptical when I was initially approached by The Directory Guys, I was pretty much convinced by the fact there was no contract involved so decided to give them a try it has been almost 6 months now and they have delivered in all aspects, would definitely recommend. Keep up the good work guys!

November 10, 2022
Unprompted review
Rated 5 out of 5 stars

Professional and outstanding customer service

This is not the first time I had my business with Thedirctitguys, and I can not extend my appreciation enough to thank the whole team for the professional services I have always received and still receiving. Honesty, transparency, care and focus on my exact needs along with effective advises and an above and beyond customer service, all came together and made this as very unique and satisfactory experience. The results are significantly clear in both Canada locations and worldwide as well. I look forward to continuing my business with Theditectoryguys and thank you again for every thing.

February 5, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give a zero I would

If I could give a zero I would. They are scammers. I paid for 3 months and no results. They will try to harm your reputation on top of that. This is a complete scam. They promised a 90 days money back guarantee and they won’t give you a penny back. STAY AWAY FROM THIS COMPANY. Their answer to this review is completely not true. My services are not ranking at all and it wasn’t at 55 days that I asked for the money back garantie. It was at 90 days which was they promised at the beginning of the contract. No refund and no service delivered. Complete waste of hard earned money. Read other reviews before you get trapped in the contract for nothing.

March 1, 2023
Unprompted review
Thedirectoryguys logo

Reply from Thedirectoryguys

Hello Assia,

Thank you for taking the time to leave us feedback. We were genuinely surprised when we received your request to terminate the services as 55 days into the service, your views and clicks were all increasing and you not only were ranking top 10 but top 3 for your local area as well despite being on a top 10 package. We are not a lead generation company yet your Google performance indicated a massive increase in your conversions. Our guarantee is on the basis of rankings which we achieved which is why you were not issued a refund of your monthly payments.

Feel free to call us back and discuss further at your convenience

Rated 1 out of 5 stars

Taking payments from my account without…

Taking payments from my account without my consent…..This company have taken a payment from my account despite not having used them for nearly a year. This has now been raised with my bank. This is the second time this year and when I reported it on trustpilot they contacted and offered to return the money if I took down the review which honoured but they have just done this again.

October 18, 2022
Unprompted review
Rated 1 out of 5 stars

Scam!!!!!

Warning!!!!! Be aware of these guys
They ruined my business listing on google and they didn’t fix it for me and they charged me two months on top of that.
The money back guarantee is a big lie, don’t listen to them

November 28, 2021
Unprompted review
Rated 5 out of 5 stars

It takes a while to get ranking

It takes a while to get ranking, but if you’re patient, they will get you where you need to be. It always takes at least a year for any of these programs to be effective. These people seem to be doing a lot of work on my program, and I have noticed the results.
Joe

May 29, 2019
Unprompted review
Rated 1 out of 5 stars

AVOID THESE PEOPLE AT ALL COST

AVOID THESE PEOPLE AT ALL COST! ONE STAR IS TOO MUCH!
all the way through talks they talk about increasing your ranking in all 5 or whatever keywords. Ours were already high in 2 keywords so we asked for 5 and said keep the two already high and bring the rest to the top 3 locations.
during talks, in the website (i do not know about fine print somewhere) they tell you about 5 or more keywords and that is guaranteed and then when they get confirmation they fleetingly say one keyword and most of the time they have talked so much with you, you miss it and agree so voila! they have just cheated you
after two months I started sending them emails that it seems you guys can not deliver for the three keywords and I was already high in 1 to 3 for the two so please work harder and they NEVER REPLIED! Why? because they know they have cheated you.
then after several months of emails and no answers, they say it might actually fluctuate and after some months they say it was for one keyword after all!!
PLEASE AVOID THESE PEOPLE

May 21, 2019
Unprompted review
Rated 2 out of 5 stars

They promise one thing and do another

They promise one thing and do another. I was told we would be in the top google ranking for a generic word related to my business. We were in the top with a very specific wording . Not what I asked for or what was agreed upon. When I canceled they pushed another month on me saying that is how they canceled and then tried to continue to bill me. I called to confirm cancellation before the last charge 4 times. I feel scammed. I wouldn't reccomend working with the directory guys to anyone!

November 1, 2018
Unprompted review

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