Thedogsbutcher Reviews 116

They have great service I have used them for over 10years

Excellent fast, efficient service.

However, limited choices as often Sold Out of some meats. I realise that this is a supply and demand situation but then have to compromise on choices.

Brilliant service as always and fabulous dog food

Customer service great.
Selection, availability and quality has dropped in recent months hence only 4stars.

First time I’ve ordered directly from Dogs Butcher.. Very efficient, quick delivery and meat was still frozen and good quality. My dog loves it.
Great service, will definitely order again.

Bit of a hiccup when the company changed hands early in 2025 and the quality suffered, however my concerns were listened to and my recent order reflected that and the quality is once again top drawer.

Good choice of great quality raw meat for our canines. Very friendly and helpful staff on the phone.

I have been purchasing my dog's raw food from the Dog's Butcher for at least the last 14 years. Throughout that time the quality and variety has been second to none. The minces are nice and chunky and you can see the quality of the meat used. Other manufacturers minces are so fine that it turns the meat into an unrecognisable goop. Not with the Dog's Butcher raw food. My dog loves her chunky Raw mixes and the beautiful chunks of meat and bones we get from the Dog's Butcher. The variety is great too esoecially as my dog has a bad chicken allergy, with the Dog's Butcher i can easily avoid Chicken and pick a lovely wide variety of different proteins that she can tolerate.

My orders are always delivered on time and our lovely driver (Dorset/ Hampshire deluvery run) texts me his eta so I know exactly when to expect him. He is always very friendly, pleasant and helpful.

I highly recommend the Dog's Butcher, have done for years and will continue to do so.

All packed perfectly . Delivered spot on 👍

Great products high quality. Dog likes them.well packaged and easy to order. Good price

Absolutely love this company. Delivery is very quick and smooth, the meat is so good my dogs love it and ive tried lots of companies before. So yes im very impressed and wouldn't go anywhere else!

Good food, good service

Great products and fast delivery

Absolutely fantastic place, everything you need to feed a dog properly better than all the processed garbage that's out there first time using The Dogs Butcher today definitely won't be the last.
Lovely pleasant and helpful staff
5*

I have been feeding the Dogs Butcher to both of my tiny terror's now aged 8 Lil Dude & Rudie almost 6 since i brought them home, they are small breeds Shih tzu & PomChi; I have never regretted deciding to go raw; The dogs love the quality and the variety on offer and we we have tried others. The customer services is fast and friendly and I can only recommend them to anyone and everyone interested in feeding there animals a healthy species appropriate diet. Ordering online is easy, fast and secure. Delivery is by DPD or you can collect from there store if you live local.

I started my pup on this food a week after bringing her home . She thrives on it . Tried a few different brands but my pup doesn’t like them as much and I feel The Dogs Butcher food is better quality . I also love the range - there is a lot to choose from .
Very easy to order and had absolutely no issues . The food comes promptly and is packaged perfectly.
I am really happy to use this company .

Moved over to the dogs butcher from DAF due to most DAF minces having too much bone and large pieces.Dogs butcher is delivered by DPD, promptly and with no problems so far. Even with delivery charge the price per kilo is competitive and the quality is really good. Dogs thriving on it and there is a good selection of proteins. Happy I moved to this raw food

We have a working collie now fourteen years old, she has lived most of her life on kibble and processed food. Determined to do the very best for her in retirement we slowly introduced her to Dogs Butcher raw beef mince.
The difference is remarkable! She has lovely shiny coat, sweet breath and a lot more energy than you would expect at her age, she insists on still working her sheep. I have found the company excellent in all my dealings with them and can thoroughly recommend.

Had a fantastic experience with the The Dogs Butchers, while there was a slight hiccup with delivery as the courier took it elsewhere, they responded to my emails quickly and raised an investigation.

The driver came back with my goods and everything was still frozen which was perfect.

I cannot thank them enough for their service and I will be using them again in future.

Was told by the courier company that they couldn't deliver as goods were perishable.
Called and asked for a refund and was rudely told I had to email.

Won't be using again.
Having just seen their reply reinforces how enept they are. Any review that is not what the expect they go on a rant.
And there are enough bad ones.

Shame their customer services isn't as good as their dog food alledgely?

No customer service