Thedogsbutcher Reviews 116

Great products and fantastic customer service!! Thank you so much!!

Love the shop!! My fur babies love the food!! Quality stuff at reasonable prices!! Products speak for themselves!!

A great experience with this company after a bad experience with another

A BIG THANK YOU to the customer service - very quick efficient helpful and service - dealt with my questions immaculately and would highly recommended them for this side alone !
Thank you so much - the quality of the food is outstanding and my animals look so healthy and have so much energy - would never go back to commercial food after experiencing the difference.

I honestly can't comment on the customer service or the company as I have only bought thier product from a shop that supplies thier product.
My pup 🐶 😍 turned his nose up and had gone off some of the most advertised and well know raw foods.
I found a shop that stocks various brands and he will not touch foods with fruit and veg in, and other raws? This brand (and 1 other comes in small balls) he will happily eat away (last 2 weeks) but only in frozen slices? I checked the site (and others about feeding frozen) and it is very Informative (along with some others), as I'm very worried about him eating raw frozen, will slowly ween down to semi frozen. But major thumbs 👍 up to the food

Rude and agressive customer service.
Just read the other reviews from other people.
I dont usually leave negative reviews but it has to be said that my recent experience both over email and the phone was terrible. I'm too scared to give details as I can see they respond badly to reviews on TrustPilot.
There are other companies that supply this kind of service, I suggest you use them. These guys need a management overhaul or something.
Updated: Just see the reply to my review. I am not an ex employee and I don't know what they are referring to - it clearly that it says a lot about a firm if they think that their employees (or ex-employees) are writing bad reviews about them.

I ordered a 20kg box of food costing £63.30 on Thursday 22nd Sept and the DPD delivery payment was £9.00. I received an email on Friday saying the order was processed but didn't received confirmation of the delivery date so I called this morning to chase up. I was then told that the delivery wouldn't be arriving until tomorrow meaning I was waiting 5 days for delivery. I questioned this as £9.00 delivery fee is extortionate for the length of time I have waited. I was told there is nothing they can do so I replied that I was not happy and would not be ordering from them again.
A few minutes later I was called by 'JO' who informed me that she had 'called back' my order and it would not be delivered at all. This after me saying I had already had to buy food to see my dogs over the weekend due to the order not arriving.
The attitude of the woman I spoke with was appalling, rude and totally unnecessary. If you need a reliable food supplier who will do everything to ensure your dog has food to eat leave 'The Dog's Butcher' off your list of suppliers.

Delighted to have discovered TDB many years ago. I was looking for a high welfare company that also met my exacting ethical standards. I have had many dogs thrive over the years on Jo’s excellent quality food. Nothing has ever been too much trouble and customer service is consistently excellent. TDB just gets better and better. Highly recommend.

I have been raw feeding for over 10 years. After diy-ing and trying many different brands and being disappointed with the quality of the food, some of which my dogs refused to eat, I stumbled on Facebook where I got talking to Joanne of The Dog's Butcher. She was just starting out and I decided to give her raw food a go and I haven't looked back since. In the 10 years I have been using the dog's butcher I have never had any major issues with the food. On the rare occasion that something was wrong, the customer service was outstanding. I was either given a refund for the product or offered a replacement on my next monthly delivery.

I have had food delivered by courier and on the monthly The Dog's Butcher's van. The food always arrives frozen, and stays frozen even after it being left out on the doorstep for several hours when I was not home when the delivery came.
I can not fault The Dog's Butcher, and I will not go elsewhere for my dogs food. Simply outstanding!

Very disappointing experience with this company, and very unlike most of the lovely raw food providers we have dealt with in the past.

Our order was delivered at around 8 pm at night totally defrosted. The stuff had just been thrown in the box loose with no thought. We had to bin most of the product including pots of frozen liquid that had been packed loose in the box, not secured, and had opened and poured all over everything. We did have dried food included in the order and we admit they say on the website that this may cause things to defrost more quickly however, why on earth would you allow this if this is a risk? Totally non sensical. Every other company we have used has included freeze packs in the order to keep it colder. This order just came in a polystyrene box. The shipping practices are not fit for purpose when delivering orders all over the country. Might work locally but not on a national basis.

However, the biggest problem with this company is the customer service. The manager wasn't prepared to listen to anything we had, insisted on not allowing us to get a word in, and offered no solution other than "you should have read the website". She was abrasive and impolite and eventually said she didn't want to listen or discuss anything with us and hung up.

I'm not sure how they retain customers, and by the looks of the other reviews here we aren't the only ones who have had a bad experience. We sure won't be using this company again and would advise anyone else who is thinking about it to use one of the many other really lovely providers of raw food products out there.

Feeding raw food for 47 years I mainly did diy however through work commitments I had to find a supplier I tried them all none of them where great some where ok but I needed the best and finally 9 years ago I found it The Dogs Butcher have never let me down all my dogs thrive on the food and I’ve weaned all my litters on it too will never use anyone else !!!!!!

They need to learn more about customer service. They are neither polite nor helpful.

response to store:
I feel sorry for you, that this was your take away. You have twisted and highlighted parts from what I said and forgot to mention the issues on your side.
I wonder how does your company still operate and how many customers you are losing with this attitude.
Anyone reads this trustpilot page is not going to order from you. I honestly hope that you consider to change things.

Great food, fast delivery and reasonably priced. My dogs love it.

I had the worst experience with a stockist (the issue does NOT involve TDB) and needed some advice. Jackie at TDB was super prompt to reply to me and asked questions to understand the issue further. I received more response from them than from the unscrupulous stockist.

TDB products are really good, never had an issue with them. My dog has always thrived on them. I feel they are a reference for raw feeding food. I thought this was worth a review for them. Thank you!

Fab!!! Service
I’m lucky enough to live close enough to visit the shop and click and collect. Never had an issue.
I swapped my cats from pouches to raw due to health issues initially, the known social media groups for feeding cats raw can be a little overwhelming so I asked the lovely lady in shop for some advise, she was honest that she wasn’t sure as it was cats but called someone in who does have cats and does feed them raw! So much help given in what seemed like such a minefield at the time.
My cats have thrived on raw and love their food from here.

Second time this has happened. Checked the website for opening times, stated 9 till 5 yo get there and find it is shut. Sooooo annoying. Please sort the shonky admin. Also whenever you go on website it says a lot of frozen is sold out to find out when i attend there is plenty in stock.

Great product, terrible customer service. I have had a few interactions with the owner and her daughter and couldn’t say a nice word about either of them. I don’t know if it is on purpose or if these people just have no idea how to talk to people with any kind of decency but every enquiry and/or issue seems to be met with immediate hostility. It is really rather a shame as the product itself is wonderful, unfortunately no product could be good enough to redeem the terrible treatment of customers.

REPLY TO OWNER: It doesn’t surprise me in the slightest that you don’t remember me. It must be hard to keep track of all the people you talk to like they are nothing, if all the other reviews reflect reality (which you seem insistent they don’t).

⛔️ WARNING READ ALL ⛔️

My first trip to the dog butchers was one of positivity. I was dealt with by a young girl, I had been recommended by a friend of mine who told me this was the best pet shop for cheap and basic products. A bit like the primark of pet shops, looks great, cheap and lasts for a short while until you can afford to get a better product. Wow it was just great, I got the dog bed and it lasted 3 months. Very good for £49.99.

So last week I thought I’d use them for some raw dog food. My first time ordering online, the website wasn’t great. So I called, a lady called Sadie answered the phone and when I asked for help on the website she told me it was very easy to use and to figure out myself as she was about to close in 5 minutes. So I waited for my son to come home and he helped me place the order. 3 days later I call up to chase. Sadie answered and was very rude AGAIN, she says to be patient , that I was a nuisance. I asked to speak with the manager and I was told “ the manager is my mum JO so I don’t think that will achieve anything” she laughed and put me through to JO.

JO kindly chased my order.

When my order finally arrived, it was 7kg short and some of the food wasn’t frozen. The actual box it was packaged in had a old newspaper scrunched up init which smelt of animal faeces. When I unpacked it all, there was visable animal faeces all over the newspaper that was used to layer the package.

When I complained, I was told by the owner JO she isn’t a stupid women and she will take action against me if I told the truth.

Since hearing a really bad story yesterday on a famous Instagram account, I thought I should speak out as well. I will be sharing this on my husbands LinkedIn and he is friends with the owner of weatherspoons who lives up the road in Chudleigh.

Enough is enough let’s not be scared to review these people because they come from the Irish traveler community. Everyone is equal. I have many friends I have made over the years who come from the Irish traveller community and aren't bad people. JO I've been informed is second generation traveller, she's really not making a good name for her community.

Mrs Holt

Applied for a job with this company on indeed. They invited me in for a interview. I was excited as I was a perfect fit for the role and had over enough experience.

I replied on indeed but didn’t get a confirmation message back. So I rang them and asked to speak to the lady ‘Jo’ who I was speaking with. To rudely be told on the phone by a abruptly rudely spoken girl with no telephone manners. ‘Erm why do you need to speak to her. What’s your business name. I can deal with you’. She was so blunt nasty and bitchy. Obviously has no passion or interest in the business neither customers.

I have just recently moved to Devon. I was travelling to my interview. When I travelled for 40 mins I was told to get of the bus at the bottom of the road and to walk up the hill. I started to walk up the hill with no pavements and it was a 30 min walk to the dog butchers. I was panicked as when I looked the night before it said it was 8 minutes away. I rang the company to inform them I was going to be late. For the same lady to speak to me rudely with attitude and a not bothered attitude. Saying well everyone mainly walks up that hill there’s no issue we’re not that far away. Just a very nasty blunt lady. She literally made me cry how rudely she spoke to me. She put me off even wanting to come to the interview. She is the nastiest rudest person I have ever spoken to over the phone.

I rang back to tell them I didn’t feel comfortable attending the interview as the walk was so dangerous i nearly got hit by a car 3/4 times! Also i felt so uncomfortable after being spoken to like a piece of rubbish. Also the money wasn’t that great I’m also just over qualified for this position.

For the lady to shout and swear abuse at me. To tell me to stop calling the company otherwise they are going to report me to the police for harassment. She then threatened me telling me she knows where I live and she’s going to report me to Indeed so I can’t apply for anymore job roles.

I don’t no if you think this is acceptable? It’s bullying. You’re a very sad lady. Personally I feel extremely sorry for you. I’ve read all you’re bad reviews online and I wouldn’t want to work for a company like you. Previous colleges saying how abusive and nasty your company is.

It’s literally awful. I’m so shocked with how I got spoken to. I was so excited to meet the team and this job was totally up my street! However I will never be treated like this by anyone. How dare you threaten me, swear at me and scream at me?…

I will be leaving this review everywhere I possibly can. I’m also going to take to social media where I have over 10 thousand followers on my dog nutrition account.

I’m sure the owner will replying saying this review isn’t true! Like she has to everyone else’s bad reviews. Doesn’t seem like she likes the truth about her awful company.

I hope you loose business and have a horrible day. So nice dealing with such nasty people.

My goodness I wish id come here and checked out reviews before engaging with this company. Im a little relieved im not the only person who has been subject to the most abominable customer service I have had from a company ever. Please avoid its like playground bullying. I cant even begin to express how rude, sarcastic and foolishly this company treat any complaint. Avoid at all costs is my advice very unprofessional. I found a code on google with money off which I applied at check out, it worked, usually a sign the code is valid. Without notice after e mails confirming the order and a further e mail confirming the order had been processed it was cancelled. No phone call no chance to put it right no pre warning it would be cancelled.. just cancelled. Apparently the code which went through was not valid I would have been more than happy to pay the extra had they given me the chance. When I expressed how inconvenient this was I was bombarded with the biggest lot of drivel you have ever heard. I was shocked at the responses to e mail. Rude sarcastic and even said we know who you are, we have your e mail we will discredit you, told me I was full of self importance it really needs to be seen in its entirety to be believed. Then accused me of slander if I used my right to free speech over a factual experience with there customer service and the after handling of the situation. I have never had such unprofessional and disgraceful treatment. Looking at reviews it seems others have been subject to the same treatment and by the same individual. Id shop elsewhere if I where a new customer somewhere that has good customer relations a polite and friendly customer service. The final word from them was treat others as you would want treated yourself. They would be well advised to heed their own advice. Shocking company AVOID REPLY TO THE DOGS BUTCHERS RESPONCE BELOW.... Why would I waste my time using a code that would get my order cancelled I did not find the code on your site I googled it. No where was I aware the code would invalidate my order. I honestly don't know if I feel sorry for you or if its laughable but the more you respond either via e mail or to all the comments here on trust pilot the more this highlights the unhelpful, rude and sarcastic service you offer. Scroll other reviews and read back your response honestly this is not making you or the dogs butcher endearing to the people who would potentially be custom for you. I cant see why your not seeing this its screaming for all to see.