Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent customer service and fast delivery. Great choice of quality products. Dojo Blast 10k Fizzy Cherry is excellent flavour. Highly recommend. Thank you.
Good value .. fast delivery Wasn’t expecting the nicotine salts to be delivered foc with the nicotine free 100ml oils so that was a pleasant surprise Will use again
Company details
Written by the company
The E-Cig & CBD Store is the largest growing electronic cigarette & CBD Store in the UK with 50+ Stores Nationwide, providing a huge range of brands of e-liquids & vape devices & accessories. Stocking a huge selection disposable vapes including, Elf Bar, Elux and Crystal Bars.
Contact info
United Kingdom
- Support@theecig.co.uk
- theecig.co.uk
3.6
Average
1K reviews
Hasn’t replied to negative reviews
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Quick & efficient service
Quick & efficient service not used yet got some liquid to finish first
July 12, 2023
Unprompted review
Kirsty ansmd Sophie were lovely
Kirsty ansmd Sophie were lovely. They didnt have what I was after but Kirsty explained the reason behind it. We had a lovely little chat.
July 1, 2023
Unprompted review
didn’t get me refund after i got the…
didn’t get me refund after i got the wrong puff bar,and they said they would refund
June 26, 2023
Always a good place to restock
Always a good place to restock.
Points collection is a great way to get money off at a later stage.
Quick delivery too, thanks guys for doing a brilliant turn around 😀
July 1, 2023
Order from the company for the first…
Order from the company for the first time and they sent me everything I wanted and got my items quickly
June 23, 2023
Paid for next day delivery and ordered…
Paid for next day delivery and ordered before 1pm only to have a an email at 7pm come in that I need to verify my age before they can send! Why wasn’t this part of the payment process? I even paid by credit card. Pointless next day charge now. Not very well thought through.
June 25, 2023
Juiciest aliveeeee lol
They always have the best offers on and are always a quick to deliver, if we ever have a problem they’re quick to help and do what they possibly can 🤙🏻
June 25, 2023
Amazing service
Very quick and professional... Customer service very quick to rectify missing items although I've only had this problem once... Certain to keep using... Keep it going guys!!
June 17, 2023
Quick and easy
June 22, 2023
Perfect service .
June 14, 2023
Nice easy website to use
June 19, 2023
Only received 1 of my items I ordered
Only received 1 of my items I ordered, I have emailed them 3 times and have not had a reply. Very poor customer service.
June 11, 2023
Website easy to navigate through
Website easy to navigate through
Only ordered online as no stock in shop, only down side is delivery charge.
June 18, 2023
Ease of purchase and choice
June 15, 2023
Horrible service.
Horrible service.
These people expects feedback before delivery of the items.
June 12, 2023
quick and easy ordering 2 day postage
June 11, 2023
I only bought one vape and it’s put it…
I only bought one vape and it’s put it through as two as I was messing around trying to get discount code and I’ve ended up paying double
June 8, 2023
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