Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent customer service and fast delivery. Great choice of quality products. Dojo Blast 10k Fizzy Cherry is excellent flavour. Highly recommend. Thank you.
Good value .. fast delivery Wasn’t expecting the nicotine salts to be delivered foc with the nicotine free 100ml oils so that was a pleasant surprise Will use again
Company details
Written by the company
The E-Cig & CBD Store is the largest growing electronic cigarette & CBD Store in the UK with 50+ Stores Nationwide, providing a huge range of brands of e-liquids & vape devices & accessories. Stocking a huge selection disposable vapes including, Elf Bar, Elux and Crystal Bars.
Contact info
United Kingdom
- Support@theecig.co.uk
- theecig.co.uk
3.6
Average
1K reviews
Hasn’t replied to negative reviews
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Awesome service
August 15, 2023
Unprompted review
Easy shopping experience
Easy shopping experience. Plenty to choose from, each product had a clear description on the website to help me choose exactly what I wanted. Very happy indeed!
August 8, 2023
Excellent service
July 31, 2023
Always easy to navigate their website
Always easy to navigate their website, best site for vape deals.
August 1, 2023
Good product and fast delivery.
July 25, 2023
Unprompted review
I had an issue placing the order which…
I had an issue placing the order which I contacted them about which was resolved so quickly very impressed and quick delivery
July 23, 2023
Unprompted review
The website was easy to navigate and…
The website was easy to navigate and the selection of products in stock was great the products themselves arrived promptly and I was informed of order dispatch and delivery so it made receiving my items straight forward and hassle free
July 20, 2023
Unprompted review
Super fast delivery
Super fast delivery, vape juice is great, flavour spot on! Especially as no nicotine
July 22, 2023
Beware. Fraudulent Financial Practice.
Just filed with the bank. Order confirmed and age verified Monday 17 July. Website states orders placed after 1pm are shipped next working day. Emailed Wednesday and Thursday, and spoke to ECig HQ (hunted down the number 0330 165 9977) Accounts office Friday. Monday 24 July, FINALLY receive a reply from Elijah, Online Manager. He claims security put my order on hold due to fabricated card issues. Replied that my account was debited immediately, and to fulfill my order or issue a refund in 24 hours. As of today 26 July Wednesday, it is 48 hours and still no reply nor shipping confirmation.
July 17, 2023
Unprompted review
Order on a Monday
Order on a Monday, Paid for 1-3 working day delivery & my order wasn’t dispatched until the following Wednesday. I tried contacting them and no response and when I eventually got one they just lied about what had happened and didn’t actually dispatch what I originally ordered. I responded to them stating that I had evidence they were lying and I didn’t get a response or an apology. I will not be using them again.
July 19, 2023
Unprompted review
Absolutely terrible experience
Absolutely terrible experience. Ordered nic salts for the first time, paid for the 3-5 day delivery. Its been over a week and radio silence from their end. I sent emails and DMed their instagram because they dont have a contact number, to which I got a single reply that the item is out of stock and they're "sorry". That's it, didnt give me a time frame of when they'll send the stuff. And then went silent again. I'm trying to get a refund now but even then all I'm doing is waiting for them to reply. Crazy how they're doing business lol
July 25, 2023
Unprompted review
Prompt delivery
July 23, 2023
Very easy to order and excellent postage prices
Very easy to order instant confirmation of order and excellent postage price will use again -Thanks
July 19, 2023
Items were delivered quickly and I had…
Items were delivered quickly and I had no problem with them
July 12, 2023
Unprompted review
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