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Theecig.co.uk Reviews 1,148

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TrustScore 3.5 out of 5

3.6

Electronic Cigarette Store
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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were somewhat happy with their experience overall. Customers are really happy with the quality of the products, finding them to be of good quality and with a great selection. Many also appreciate the competitive pricing and the efficient, fast delivery service. The website is often described as easy to use, making the ordering process straightforward for most people. However, some people were dissatisfied with issues related to their orders, such as incomplete deliveries, incorrect items being sent, or significant delays in receiving their purchases. A few other people also felt that paying extra for quicker delivery did not result in a faster arrival time compared to standard delivery.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and speedy... See more

Order

Clients share ambiguous opinions on order experiences. While some customers praise quick and easy ordering,... See more

Price

Users describe positive interactions with price, frequently highlighting great and competitive pricing across... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the great and reliable service,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... See more

Rated 5 out of 5 stars

Excellent customer service and fast delivery. Great choice of quality products. Dojo Blast 10k Fizzy Cherry is excellent flavour. Highly recommend. Thank you.

Rated 5 out of 5 stars

Good value .. fast delivery Wasn’t expecting the nicotine salts to be delivered foc with the nicotine free 100ml oils so that was a pleasant surprise Will use again

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Written by the company

The E-Cig & CBD Store is the largest growing electronic cigarette & CBD Store in the UK with 50+ Stores Nationwide, providing a huge range of brands of e-liquids & vape devices & accessories. Stocking a huge selection disposable vapes including, Elf Bar, Elux and Crystal Bars.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

Vape juice order

I ordered some vape juice. And I day layer I was refunded. Without a reason why? So I emailed them asking why?... the did respond quickly. Saying it was out of stock. Then update your web site! Plus they take the payment straight away and take 10 days to refund... not happy.....

March 5, 2025
Rated 5 out of 5 stars

Great flavours

Great flavours, love the cherry bakewell. Easy to use website and delivery great. Will be ordering from again.

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

Missing half the order and wrong flavours sent

I ordered 6 liquids, 3 of which I chose to be Grapefruit Soda. Instead, I was sent 3 Fruit Punch and no Grapefruit Soda. I wasn’t made aware the Grapefruit Soda was out of stock, or that it wouldn’t be delivered, and I would have preferred to be contacted to ask which replacement flavour I would like, instead of the store just choosing for me. This is the 3rd or 4th time that this has happened now, and not only this, but on multiple previous orders, half of the order wasn’t even sent. We have tried to contact the store multiple times with no response or care. Wouldn’t advise buying from this company.

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting company and faulty goods

- Disgusting customer service. Rude, sexist, abusive when you’re not making a sale!
- Faulty goods!
- Don’t believe their warranty as it’s not worth the paper it’s printed on.
- They’re selling faulty goods (pods also) aware they leak.

November 6, 2024
Unprompted review

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