Theecig.co.uk Reviews 1,148

Order oil on the 5th of October and it's now the 21st and the order is still not here. I've emailed and not had any kind of response . The best of it is I ordered something from American on the same day and that arrived 5 day's ago

I am still waiting to hear back from my emails. Only 2 items arrived and they are faulty.

I haven't received my order and have emailed them without receiving any feedback.

Cheaper and that's good

Ordered 2nd September 2024. The part of the order that did arrive was over a week late and we are still missing 9 bottles of liquid, I've contacted the support email and Instagram page multiple times and received no response or refund. Don't waste your time or money.

Quick delivery. Thank you

Same as alot of others recently, order cancelled with no communication despite numerous attempts by me to get an answer. Paid extra for 1-3 days delivery and no email or call, just a refund. Terrible terrible service.

I have still only received 3 bottles from my order. 5 still haven't arrived, I received an apology email last week and a 5% discount of my next order. I would really just like this order. It was placed on the 7th sept And it's now the 16th. This is really not good enough.
Update......it is now the 5th October, order was put in a month ago. Still not received my other 5 bottles, Shop isn't tracking my items. Sent email to ecig store with no response, no refund, no communication at all !!!!!

My order was correct n appreciated

Have not received order,sent two emails to support team and no response

Ordered a week ago and paid extra for 2-3 working day delivery, 5 working days have passed and I still don't have my order. I emailed support on the 4th working day asking where my order is and I haven't had a response.

And now you have the ordacity to ask me for a review. Well your service is terrible. I'll be using a different supplier in the future.

Ordered 8 days ago, said 1-3 days delivery, not received items, emailed company 3 times as there is no phone number but not had no reply!

Ordered a week ago on a 1-3 day delivery, haven’t had the ordered, emailed my query, haven’t been answered & tracking info hasn’t even been dispatched.
Never using again

Payments taken and paid extra for next day delivery. No items have been dispatched, let alone sent out and received.
Sent several emails and contacted via contact forms with no reply and when going into store no one there can help advising they are a separate entity.
Literally have no way of resolving this other then going through the bank to get charge back. Terrible customer service, would not recommend

Product not posted, sent an email, no reply. Been great upto now, hope everything's OK.

Didn't get what I asked for and they don't reply to emails. Very ignorant

Never had issues with this company until now, I placed an order, never recieved anything and had no response to numerous emails and social media messages.would not recomend this company to anyone.