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Theecig.co.uk Reviews 1,148

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TrustScore 3.5 out of 5

3.6

Electronic Cigarette Store
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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were somewhat happy with their experience overall. Customers are really happy with the quality of the products, finding them to be of good quality and with a great selection. Many also appreciate the competitive pricing and the efficient, fast delivery service. The website is often described as easy to use, making the ordering process straightforward for most people. However, some people were dissatisfied with issues related to their orders, such as incomplete deliveries, incorrect items being sent, or significant delays in receiving their purchases. A few other people also felt that paying extra for quicker delivery did not result in a faster arrival time compared to standard delivery.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and speedy... See more

Order

Clients share ambiguous opinions on order experiences. While some customers praise quick and easy ordering,... See more

Price

Users describe positive interactions with price, frequently highlighting great and competitive pricing across... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the great and reliable service,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... See more

Rated 5 out of 5 stars

Excellent customer service and fast delivery. Great choice of quality products. Dojo Blast 10k Fizzy Cherry is excellent flavour. Highly recommend. Thank you.

Rated 5 out of 5 stars

Good value .. fast delivery Wasn’t expecting the nicotine salts to be delivered foc with the nicotine free 100ml oils so that was a pleasant surprise Will use again

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Written by the company

The E-Cig & CBD Store is the largest growing electronic cigarette & CBD Store in the UK with 50+ Stores Nationwide, providing a huge range of brands of e-liquids & vape devices & accessories. Stocking a huge selection disposable vapes including, Elf Bar, Elux and Crystal Bars.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Still waiting on a refund

Still waiting on a refund. I paid for fast delivery and after a couple of days I asked about dispatch and was told it was out of stock and I’d get a refund

August 5, 2024
Rated 5 out of 5 stars

First time buying from website

First time buying from website and the experience was hassle free. The vape liquid was everything the description said it was and it was a nice surprise opening the box to find a few different flavours to try. Definitely will order again

June 21, 2024
Unprompted review
Rated 1 out of 5 stars

Been nearly a week no parcel received…

Been nearly a week no parcel received and royal mail site status for 48 tracked delivery unchanged ! Messaged ecig twice,no reply!!

Had to call their head office earlier and a lady said someone will contact me. Around 30 minutes ago I received an email from e cig for a refund of the remaining amount. So basically no vapes received which I ordered! No basic communication,AVOID !!!!

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful staff with good advice

I popped in the Wrexham shop today, the man was very helpful in helping me find vape juice to tide me over until my original order from somewhere else comes, the juice I was advised on was so nice, I have since this evening order more of it on your online shop

June 6, 2024

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