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The Events Calendar Reviews 261

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpfulness of the staff, noting their responsiveness and expertise in resolving issues. Many people appreciate the prompt and detailed responses, which often lead to quick resolutions and a smooth overall experience. However, some people were dissatisfied with the user experience, finding the product buggy and requiring significant customization to function as desired. A few other people also felt that the customer support and return policy were disappointing, describing a lack of flexibility and an unfriendly experience.

What people talk about most

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

User experience

Users describe ambiguous interactions with the user experience. Some customers found the plugin to be a great... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been using The Events Calendar plugin and are extremely happy with it! It’s a powerful, reliable tool that makes managing and showcasing events seamless. What impressed us the most, though,... See more

Company replied

Rated 5 out of 5 stars

I’m using the events calendar and event tickets plus as a platform for selling tickets for small group workshops. The capability of the plugin has been exactly what I’ve needed, and it’s not only... See more

Company replied

Rated 5 out of 5 stars

I give this plugin 5 stars BECAUSE the customer support was excellent throughout. I had a problem with not being able to use the plugin correctly because it would not post an event on a specific calen... See more

Company replied

Rated 5 out of 5 stars

I've been wanting to try The Events Calendar for a bit, but wasn't sure and I am very glad I finally did! It's a great feature for any community, especially our gaming one that holds online event... See more

Company replied


Company details

  1. Event Technology Service
  2. Event Ticket Seller

About The Events Calendar

Written by the company

The Events Calendar family of WordPress plugins and connected services are thoughtfully designed and carefully crafted to make managing events easy. We not only know events but we know events people too. We bring an understanding of your needs into every facet of our products.

Display your events with The Events Calendar.
Display your events with The Events Calendar.

Display your events with The Events Calendar.
Sell tickets and manage attendees with Event Tickets.

Display your events with The Events Calendar.
Create interactive seating maps for your venue with Seating.

Display your events with The Events Calendar.
Master event communications with Promoter.

Display your events with The Events Calendar.
Host user-submitted events with Community.

Display your events with The Events Calendar.
Pull events into a single calendar from sources like Meetup and Google Calendar with Event Aggregator

Display your events with The Events Calendar.
Create and display event schedules with Event Schedule Manager.

Display your events with The Events Calendar.
Seamlessly connect Eventbrite tickets to your WordPress website via The Events Calendar.

Display your events with The Events Calendar.
You can get each plugin or service individually, or bundle and save big..

What we’re known for:

🫶Connecting People through Simplified Event Management
Say goodbye to complicated event setups. Our plugins make managing events on WordPress easy and efficient, allowing you to focus on what truly matters–bringing your people together.

🧵Seamless WordPress Integration Enjoy plugins that integrate flawlessly into your WordPress site. Our tools are designed to work in harmony with your existing setup, ensuring a smooth user experience.

🤓Dedicated Support Team Our support team is always ready to assist. Whether you have a simple question or need in-depth troubleshooting, expect prompt and expert help to keep you moving forward.

🚀Constant Innovation Stay ahead of the curve with regular updates that introduce new features and improvements. We’re committed to evolving our products to meet your ever-changing needs.

💪Proven Reliability Choose a solution known for consistent performance. Our track record of user satisfaction solidifies our position as a leading choice in event management systems.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Stellar Support!

I had a recent experience with Events Calendar Pro that I had to share. The plugin works great, but what impressed me more is the stellar support. We had an issue with a website that we thought was related to this plugin. Turns out it was something different. But Atousa with the Events Calendar support team helped me resolve the issue, which got my client's website up and running again just in time for a big event. They were so grateful (and so was I!). This is the kind of company that I like to purchase Wordpress plugins from. I know they won't leave me high and dry. And Atousa went one step further and helped solve a problem that wasn't theirs to begin with. Thank you!!

November 23, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for sharing your experience! We’re glad to hear how Atousa went above and beyond to assist you and your client, ensuring the website was back up and running just in time for the big event.
Your appreciation means the world to us. Thank you for choosing Events Calendar Pro!

Rated 5 out of 5 stars

Very nice support

Very nice support, thank you.
We had a special need for a customer and the support person assigned to us did everything to help us realize this requirement. We appreciate it very much.

November 15, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your wonderful review! We're thrilled to hear that our support team was able to assist with your requirements and deliver a solution that met your needs. Your kind words mean a lot to us, and we’re glad we could provide a positive experience for both you and your customer.

Rated 2 out of 5 stars

Can i get a contact PHONE NUMBER for…

Can i get a contact PHONE NUMBER for this company?

November 15, 2024
Unprompted review
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Reply from The Events Calendar

Thank you for your review. While we don’t currently provide phone support, we are fully equipped to assist you online. You can find detailed resources in our [Knowledgebase](https://theeventscalendar.com/knowledgebase/), or if you need personalized assistance, you can [submit a support ticket here](https://theeventscalendar.com/support/). Our team is ready to help resolve any concerns as quickly and efficiently as possible!

Rated 5 out of 5 stars

Sticking with it

Sticking with it. This issue was thorny and detailed, and somewhat specific to my particular needs. The team continued to work the problem until we got to a proper solution.

Great experience, and would recommend without reservation.

November 11, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the kind words! We’re so glad to hear that our team was able to work through the details of your specific needs and find the right solution. Knowing that we could provide a positive experience means a lot to us. Thank you for sticking with us and for recommending The Events Calendar

Rated 1 out of 5 stars

HORRIBLE

HORRIBLE! Constantly breaks. Updates create huge unsolvable problems. I have had to pay hundreds of dollars for outside support and have lost COUNTLESS orders

October 31, 2024
Unprompted review
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Reply from The Events Calendar

Thank you for sharing your feedback. We’re truly sorry for the challenges you’ve faced with updates and the impact on your business. Upon reviewing your tickets, it appears our team reached out to assist, but we didn’t receive responses that allowed us to fully address the issues before you sought external support.

We strive to provide dependable tools and robust assistance, and we’re here to help resolve any challenges you encounter.

Rated 4 out of 5 stars

Good support

Whilst I originally gave one star and wrote the below quoted text, someone else intervened after this having read the review and provided a great customer experience delivering a solution to the problem experienced. I have raised the rating to 4 stars and changed the title to Good support.

"Awful support. Lazy. Not reading support requests. Instead tactics of sending stalling emails feigning a comms problem on my part ! Product is reasonable. Many basic settings left to code when should be in GUI - indicates a rush to get to the next profitable thing. "

November 7, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Hi Mark, thank you for your updated review! We're glad to hear that our team was able to provide a helpful solution and improve your experience. We truly value your feedback, as it helps us enhance our support approach and product features. Kind regards.

Rated 5 out of 5 stars

Excellent software to display your…

Excellent software to display your calendar, very easy to use.

October 31, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Music to our ears! Would love to hear more about your use of The Events Calendar, feel free to reach out to our Customer Success team to share your use case! https://my.theeventscalendar.com/get-help/

Rated 5 out of 5 stars

8 years and counting

I have used The Events Calendar for over 8 years now and I can safely say it is one of the best, if not the best go to for a new site that has anything to do with events.

October 30, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Wow, 8 years!! Your loyalty is why we do what we do! Thanks for celebrating with us. We've got your back as you continue on your events journey with TEC!

Rated 5 out of 5 stars

Great support

Great support! Super helpful!

October 9, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Glad to hear it, thanks so much!

Rated 5 out of 5 stars

Paul provided great support and went…

Paul provided great support and went above and beyond to help resolve an bug issue I was having.

October 11, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the wonderful review! We’re thrilled to hear that Paul was able to provide exceptional support and go the extra mile in resolving the bug you encountered.

Rated 5 out of 5 stars

The support agent was simply great

The support agent was simply great, understanding the issue and proposing a quick and efective solution.

Thank you Iris

October 7, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your wonderful review! We're delighted to hear that Iris provided you with excellent support and quickly proposed an effective solution to your issue.

Rated 5 out of 5 stars

Great Experience.

Great Experience.

I had a problems and the supports helped me in 5 minutes.

September 30, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for the 5-star review! We’re thrilled to hear that our support team was able to help you resolve the issue quickly. If you need further assistance or have any other questions in the future, don’t hesitate to reach out—we’re always here to help!

Rated 5 out of 5 stars

TheyKuan over there is great! respond to support tickets quickly…

They respond to support tickets quickly and follow through and up until the issue is resolved. Friendly too!

October 3, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your kind words and the shout-out to Luan! We're thrilled to hear that you had a great experience with our support team and that we could assist you promptly and effectively.

Rated 5 out of 5 stars

Serverproblems with the Pro-Version

i had big serverproblems. with a staging site, the support could solve this problem. also all other questions to smaller issues have been answered perfectly.

September 26, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your 5-star review! We're glad we could help resolve the server issues and address your other questions.

Rated 5 out of 5 stars

The Support Person

The Support person, Jes, was so helpful and gave great advice.

October 1, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your fantastic review! We’re thrilled to hear that Jes was so helpful and provided you with great advice.

Rated 5 out of 5 stars

Very Helpful and Responsive Support

Very helpful and responsive customer support for their great products!

October 2, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your wonderful review! We're delighted to hear that you found our customer support helpful and responsive.

Rated 5 out of 5 stars

Gladys Roldan has been incredibly helpful!

Gladys Roldan is a most incredible support person - she is so dedicated and knowledgeable that we had to train the web hosting company staff how to install The Events Calendar correctly based Gladys's instructions.
She is the best!

September 28, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your thoughtful review! We're thrilled to hear that Gladys was able to provide such exceptional support and help guide not only you but also your hosting team through the installation process. Her dedication and expertise truly shine through, and we're delighted that her assistance made a big difference for you.

Rated 5 out of 5 stars

Excellent support. Fantastic Service.

Excellent support for a few required amends over a couple of weeks. Would recommend.

September 26, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your glowing review! We're thrilled to hear that our support team was able to assist you. Your recommendation means a lot.

Rated 5 out of 5 stars

Top class plug-in and team is amazing

Top class plug-in and team is amazing. Pro-active and fast support. Love the new features to sell tickets.

September 21, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the amazing review! We're so glad to hear that you're loving the plugin and that the new ticket-selling features are enhancing your experience.

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