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The Events Calendar Reviews 261

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpfulness of the staff, noting their responsiveness and expertise in resolving issues. Many people appreciate the prompt and detailed responses, which often lead to quick resolutions and a smooth overall experience. However, some people were dissatisfied with the user experience, finding the product buggy and requiring significant customization to function as desired. A few other people also felt that the customer support and return policy were disappointing, describing a lack of flexibility and an unfriendly experience.

What people talk about most

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

User experience

Users describe ambiguous interactions with the user experience. Some customers found the plugin to be a great... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been using The Events Calendar plugin and are extremely happy with it! It’s a powerful, reliable tool that makes managing and showcasing events seamless. What impressed us the most, though,... See more

Company replied

Rated 5 out of 5 stars

I’m using the events calendar and event tickets plus as a platform for selling tickets for small group workshops. The capability of the plugin has been exactly what I’ve needed, and it’s not only... See more

Company replied

Rated 5 out of 5 stars

I give this plugin 5 stars BECAUSE the customer support was excellent throughout. I had a problem with not being able to use the plugin correctly because it would not post an event on a specific calen... See more

Company replied

Rated 5 out of 5 stars

I've been wanting to try The Events Calendar for a bit, but wasn't sure and I am very glad I finally did! It's a great feature for any community, especially our gaming one that holds online event... See more

Company replied


Company details

  1. Event Technology Service
  2. Event Ticket Seller

About The Events Calendar

Written by the company

The Events Calendar family of WordPress plugins and connected services are thoughtfully designed and carefully crafted to make managing events easy. We not only know events but we know events people too. We bring an understanding of your needs into every facet of our products.

Display your events with The Events Calendar.
Display your events with The Events Calendar.

Display your events with The Events Calendar.
Sell tickets and manage attendees with Event Tickets.

Display your events with The Events Calendar.
Create interactive seating maps for your venue with Seating.

Display your events with The Events Calendar.
Master event communications with Promoter.

Display your events with The Events Calendar.
Host user-submitted events with Community.

Display your events with The Events Calendar.
Pull events into a single calendar from sources like Meetup and Google Calendar with Event Aggregator

Display your events with The Events Calendar.
Create and display event schedules with Event Schedule Manager.

Display your events with The Events Calendar.
Seamlessly connect Eventbrite tickets to your WordPress website via The Events Calendar.

Display your events with The Events Calendar.
You can get each plugin or service individually, or bundle and save big..

What we’re known for:

🫶Connecting People through Simplified Event Management
Say goodbye to complicated event setups. Our plugins make managing events on WordPress easy and efficient, allowing you to focus on what truly matters–bringing your people together.

🧵Seamless WordPress Integration Enjoy plugins that integrate flawlessly into your WordPress site. Our tools are designed to work in harmony with your existing setup, ensuring a smooth user experience.

🤓Dedicated Support Team Our support team is always ready to assist. Whether you have a simple question or need in-depth troubleshooting, expect prompt and expert help to keep you moving forward.

🚀Constant Innovation Stay ahead of the curve with regular updates that introduce new features and improvements. We’re committed to evolving our products to meet your ever-changing needs.

💪Proven Reliability Choose a solution known for consistent performance. Our track record of user satisfaction solidifies our position as a leading choice in event management systems.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Fast and experienced. They were able to resolve the website error in a short amount of time and relatively no wait time for the chat support.

September 4, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your fantastic review! We're thrilled to hear that our customer service team was fast and effective in resolving your website error. We strive to provide quick and efficient support, and it's great to know that we met your expectations. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!

Rated 5 out of 5 stars

I had an excellent support experience…

I had an excellent support experience with Jes from the Event Calendar support team. Jes worked collaboratively with my theme support team to identify and resolve a code error after a plugin update. Jes was incredibly responsive, supportive, and provided clear instructions that made it easy to fix the issue. As someone who builds using drag-and-drop tools and isn’t a coder, having this level of technical support was invaluable. Thank you, Jes, for the great assistance!

September 4, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your kind review! We're thrilled to hear that you had an excellent support experience with Jes and he was able to provide clear, effective guidance to resolve the issue. We understand how important it is to have accessible support, especially when you're working with drag-and-drop tools, and we're glad Jes could make the process easier for you. We’ll make sure to pass on your appreciation! If you need further assistance, don’t hesitate to reach out. Thanks again!

Rated 5 out of 5 stars

Fast help with specific code snippet

The response to my support request came super quickly and was clearly explained, and my second question about a specific code snippet was also answered promptly and understandably.
Thank you very much, Paul!

September 2, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for the wonderful feedback! We're thrilled to hear that Paul was able to provide quick and clear support, as well as address your follow-up question promptly. We aim to make our support experience as smooth as possible, and it’s great to know you felt that way. If you ever need further assistance, we’re always here to help!

Rated 5 out of 5 stars

Awesome support

Awesome support! And of course, I recommend this plugin.

September 3, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your amazing review! We're thrilled to hear that you had an awesome support experience and that you recommend our plugin.

Rated 5 out of 5 stars

Jes worked hard to understand my unique…

Jes worked hard to understand my unique question, and even offered to submit a request for a site change.

August 29, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the fantastic review! We're delighted to hear that Jes took the time to fully understand your unique question and even went the extra mile. We're glad it made a difference for you. Don't hesitate to reach out if you need anything else!

Rated 5 out of 5 stars

I received good answers to my questions…

I received good answers to my questions from Luan. He also came up with nice suggestions himself. All in all, his help was very good and his response was quick!(Edited)Restore original

August 29, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your wonderful review! We're thrilled to hear that Luan provided quick and helpful responses to your questions, along with some valuable suggestions.

Rated 5 out of 5 stars

Great Support

I raised some issues we were encountering with the Events Tickets plugin to the support team.

I found John B. to be very knowledgable, helpful and prompt in his response, identifying the cause of the issues and providing a solution.

I would recommend The Events Calendar.

August 27, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the fantastic review! We're glad to hear that John provided you with knowledgeable and prompt support while addressing your issues.

Rated 5 out of 5 stars

Paul was courteous and knowledgable

Paul was courteous and knowledgable! Answered all of my questions.

August 27, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your wonderful feedback! We’re thrilled to hear that Paul provided you with courteous and knowledgeable support while addressing all your questions. It's our goal to ensure that every customer feels well taken care of, and your positive experience reinforces our commitment to exceptional service.

Rated 5 out of 5 stars

Great support

Great support! Very helpful and very fast, that's what I like :)

August 27, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your fantastic review! We’re delighted to hear that you found our support to be both helpful and fast.

Rated 5 out of 5 stars

appreciated for quick response.

August 20, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the kind words and for taking the time to leave a review! We're so glad to hear that our support team could respond quickly and be of assistance.

Rated 5 out of 5 stars

Support from Iris for a Community Events issue

Iris is the support person who first responded to my ticket. I so appreciated her thoughtful and rapid responses to my inquiry and followup questions and clarifications. She provided options for dealing with the issue while developers were working on a fix.
Communication, Communication, Communication -- always relevant, information rich, and helpful!

August 16, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for sharing your experience and the kind words about Iris and her support. We're thrilled to hear that her thoughtful and timely responses helped you navigate your Community Events issue. Our team takes pride in clear and effective communication, so it's wonderful to know that Iris's assistance made a positive impact. We'll be sure to pass along your praise to her!

Rated 5 out of 5 stars

Very good tools for my website

Very good tools for my website
Support helped me a lot to set my calendar exactly as my visitor needs.

August 22, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for sharing your experience and for the kind words! We’re delighted to hear that our tools have been valuable for your website and that our support team was able to assist you in tailoring your calendar to meet your visitors' needs.

Rated 5 out of 5 stars

The representative showed expertise and…

The representative showed expertise and resolved my issues in a very fast manner

August 21, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your kind review! We're thrilled to hear that our representative could assist you swiftly and effectively.

Rated 5 out of 5 stars

Luan was a great help and very quick to…

Luan was a great help and very quick to respond.

August 15, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the wonderful review! We’re so glad to hear that Luan’s support made a positive impact and that he was able to assist you so quickly.

Rated 5 out of 5 stars

Support is excellent

Support is excellent! Answers within a few hours, very polite and supportive!

August 20, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your kind words! We're thrilled to hear that you found our support to be prompt, polite, and helpful.

Rated 5 out of 5 stars

Speedy help

Speedy help.
Just bought the pro version and was helped with some custom CSS. They knew exactly what I was asking for and solved it for me within 5 mins. Love the plugin, and appreciate the customer service and tech support.

August 20, 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for the wonderful feedback! We're thrilled to hear you’re enjoying the Pro version and that our team could quickly assist with your request.

Rated 5 out of 5 stars

Amazing support

Amazing support, Luan was helping me to find a bug and did not stop until we solved it. The whole process was very pleasent, Luan remaining calm and positive, understanding and solution-oriented. It was a delight working with you.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Enhancements to the Monthly / Weekly Calendar

I asked Support whether changes to the weekly and monthly calendar were possible - specifically, if the venue name could be included and whether the series icon could be removed. Also, if the stacking of events on the same day/time on the monthly calendar could be changed.

I received an email back within a day explaining that all enhancements were possible by a PHP/CSS programmer, and they provided on-line documentation on how changes to the calendars could be performed. As well, the support desk provided short code to remove the series icon from the calendar, which worked successfully.

The support analyst was professional, helpful and responded in a timely manner. Excellent customer service.

August 12, 2024
Unprompted review

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