Had the pleasure of recently working with Waseem from Mid Wales who chased down our order delayed by DPD. Goods were meant to arrive next morning on an urgent delivery but took 4 days to get to our w... See more
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I was trying to integrate a new underfloor heating into my existing Honeywell Evohome system, and Richard's advice was absolutely invaluable. He steered me in the right direction, supplied all the nec... See more
Product clearly stated that It would work with my boiler,, all numbers matched according to their compatibility list. But product failed to work.. communication response was basically tough not our... See more
Company replied
Found what I wanted on your site no problem, ordered the kit and it turned up a few days later. Brilliant. But can't review how it works yet as not got round to fitting it. My old non internet... See more
Company details
Written by the company
Pirate Heating Supplies is a family‑run online heating supplier operated by Mid Wales Plumbing & Heating Supplies Limited, founded in 2014 by Richard and Diane Burrows. Based in the heart of Mid Wales, we’ve grown over the past decade into one of the UK’s most trusted online specialists for high‑quality plumbing and heating products. Our business originally built its reputation as The EVOHOME Shop, becoming the UK’s leading online stockist for Honeywell Home’s evohome range. That expertise shaped the high standards we continue to uphold today. As our company evolved, we brought everything under one brand — Pirate Heating Supplies — allowing us to focus on delivering a clear, reliable, and customer‑friendly shopping experience. We supply a carefully curated range of premium heating solutions from respected manufacturers including Resideo (Honeywell Home), Intergas, ESBE, Vaillant, Intatec, and Primary Pro. Whether you’re upgrading your central heating, installing smart controls, or sourcing specialist boiler parts, we only stock products we know are dependable, efficient, and built to last. Fast, reliable service is central to what we do. Orders placed before 4pm (Monday–Friday) are dispatched the same day via trusted carriers such as Royal Mail and DPD, with most customers receiving their items the next working day. We also offer timed delivery options, weekend services, and the ability to choose a delivery date that suits your schedule. Customers choose Pirate Heating Supplies because we combine competitive pricing with genuine product knowledge and friendly, accessible support. Whether you’re a homeowner fitting your first smart thermostat or a heating engineer needing urgent boiler spares, our team is here to help with product advice, compatibility checks, and order queries. We’re committed to providing a smooth, trustworthy online shopping experience backed by honest communication and fast, dependable delivery. Our goal is simple: to be the heating supplier you can rely on, every time.
Contact info
PO Box 194, SY16 9BP, Caersws, United Kingdom
- 01686 626314
- sales@pirateheatingsupplies.com
- theevohomeshop.co.uk
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Sales and advice part at was first…
Sales and advice part at was first class great help making sure we had every to make the system work. System not yet installed but looking forward to getting it up and running
August 24, 2021
Bought a complete Honeywell TRV system
Bought a complete Honeywell Thermostatic radiator valve TRV. system from this company. The system give complete individual control of my radiator valves, hot water and boiler. The company set it up ready for installation so all I had to do was install it.
They offered a competitively priced system with a one day turnaround which I thought was brilliant. Highly recommend them, brilliant service.
August 20, 2021
Unprompted review
Great service and friendly, helpful advice
We are having some major remodelling work done to our house and our plumber recommended we look at the EvoHome system to control our heating and hot water. After looking at the EvoHome Shop website, I made contact with them to sort out which items we would need. I have found them to be very helpful and courteous, the items were all in stock and were delivered promptly when I placed my online order. Our new system boiler and cylinder are not yet up and running, so I can't comment on the actual product, but I would certainly recommend Mid Wales Plumbing & Heating to anyone considering the EvoHome system.
August 19, 2021
If there is one company who stands out…
If there is one company who stands out for the efficiency and the way they support customers. Then Evohome would be top of the list.
A big Thank You to Tom who answered all my questions and sent everything set up perfectly.
If you are looking for any Honeywell products then Evohome is the place to go.
August 19, 2021
Great selection and speedy delivery…
Great selection and speedy delivery backed up with great technical knowledge of Evohome if you need it.
August 16, 2021
Everything I needed-with a quick…
Everything I needed-with a quick turnaround
August 11, 2021
Unprompted review
A very speedy for completion of my…
A very speedy for completion of my order and resolution of replacement of my faulty HR92. I would welcome an email when more stock of ACH28 are in stack as I am still requiring an additional item.
Also will it be possible to have Honeywell reimburse me the cost of posting back the faulty unit to yourself. Perhaps a solution would be to have the additional ACH28 posted free when it is available to order.
Regards
David Jealous
August 7, 2021
Very wide selection of evohome…
Very wide selection of evohome products, keen pricing, prompt service, and great support via their forum (I dare say more direct support is also available but the forum gave me just the answers I needed) - would very highly recommend.
August 5, 2021
Love using Evohome Shop!
Love using Evohome Shop, they have all the products you need to fit Honeywell Evohome at the best prices. If you need help with choosing the right products for your property or system they will give advice on what you need to get it right. Always my first point of call.
July 20, 2021
5 stars to theevohomeshop
5 stars to theevohomeshop, but I knocked a star off for poor delivery. Goods dispatched the same day, but let down by DHL local delivery. Waited in for the delivery slot, as given in the email, but the parcel didn't arrive until the following day. A similar thing happened again this week with a DHL delivery.
Please don't let this put you off using theevohomeshop.co.uk they are first class.
July 7, 2021
I got the right part
Took the time to ask for a picture of the part so they could supply the right adapter. Expensive, but you have to pay for service.
July 6, 2021
Excellent service
Excellent service, arrived early and is connected and running boiler. Did take a bit to pair with evo home set up so 4 stars.
July 2, 2021
Sent test set very quickly
Sent test set very quickly. Instructions easy to follow. Thanks.
June 25, 2021
Great service
Great service from the Evohome Shop as usual. I have used them for years and are my go to store for all Evohome products.
June 25, 2021
Top service
Top service, very competitive price, and speedy delivery.
The technical back up is always second to none, which is invaluable on a product like Evohome.
June 24, 2021
Great pre sales service but ....
Great pre sales service but as soon as the money handed over interest seemed to wane dramatically. My last email offering to pay for support and asking permission for my electrician to call on my behalf apparently didn't even warrant a reply! Pity, but no, I wouldn't recommend or use them again.
June 16, 2021
Reply from Pirate Heating Supplies
Hi Andy,
Thanks for your Trustpilot review.
Obviously, I am disappointed with having a 3 Star review left for our business, after we literally spent 4 months hand holding and specifying the right system for your home?
I have checked through my emails and the last email we have had from you was on April 14th. Apart from this there has been no follow up emails or phone calls as far as I am aware. If something has been missed, then I can only apologise for that, but I have personally given you more pre and post sales support than I have for people who actually pay for our support, so I am somewhat frustrated you have chosen to say we do not support our sales once the money has been exchanged?
Obviously, the installation of an evohome system is to be done by competent heating installers and any questions they have with regards to product installation or setup (beyond any technical information we provide on our forum or website), must be directed back to the manufacturers technical support helpline (0300 130 1299), as stated on the paperwork we provide with the systems we send.
I am sorry if you feel you have been let down in any way, but this certainly has not been our intention.
Kind Regards,
Richard Burrows
Director
Have used Evohome shop for many years
Have used Evohome shop for many years. Always excellent service and next day delivery.
June 10, 2021
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