Had the pleasure of recently working with Waseem from Mid Wales who chased down our order delayed by DPD. Goods were meant to arrive next morning on an urgent delivery but took 4 days to get to our w... See more
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I was trying to integrate a new underfloor heating into my existing Honeywell Evohome system, and Richard's advice was absolutely invaluable. He steered me in the right direction, supplied all the nec... See more
Product clearly stated that It would work with my boiler,, all numbers matched according to their compatibility list. But product failed to work.. communication response was basically tough not our... See more
Company replied
Found what I wanted on your site no problem, ordered the kit and it turned up a few days later. Brilliant. But can't review how it works yet as not got round to fitting it. My old non internet... See more
Company details
Written by the company
Pirate Heating Supplies is a family‑run online heating supplier operated by Mid Wales Plumbing & Heating Supplies Limited, founded in 2014 by Richard and Diane Burrows. Based in the heart of Mid Wales, we’ve grown over the past decade into one of the UK’s most trusted online specialists for high‑quality plumbing and heating products. Our business originally built its reputation as The EVOHOME Shop, becoming the UK’s leading online stockist for Honeywell Home’s evohome range. That expertise shaped the high standards we continue to uphold today. As our company evolved, we brought everything under one brand — Pirate Heating Supplies — allowing us to focus on delivering a clear, reliable, and customer‑friendly shopping experience. We supply a carefully curated range of premium heating solutions from respected manufacturers including Resideo (Honeywell Home), Intergas, ESBE, Vaillant, Intatec, and Primary Pro. Whether you’re upgrading your central heating, installing smart controls, or sourcing specialist boiler parts, we only stock products we know are dependable, efficient, and built to last. Fast, reliable service is central to what we do. Orders placed before 4pm (Monday–Friday) are dispatched the same day via trusted carriers such as Royal Mail and DPD, with most customers receiving their items the next working day. We also offer timed delivery options, weekend services, and the ability to choose a delivery date that suits your schedule. Customers choose Pirate Heating Supplies because we combine competitive pricing with genuine product knowledge and friendly, accessible support. Whether you’re a homeowner fitting your first smart thermostat or a heating engineer needing urgent boiler spares, our team is here to help with product advice, compatibility checks, and order queries. We’re committed to providing a smooth, trustworthy online shopping experience backed by honest communication and fast, dependable delivery. Our goal is simple: to be the heating supplier you can rely on, every time.
Contact info
PO Box 194, SY16 9BP, Caersws, United Kingdom
- 01686 626314
- sales@pirateheatingsupplies.com
- theevohomeshop.co.uk
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
A very good evohome component supplier
Reasonable price and excellent next day delivery.
November 3, 2021
Excellent service
I rang to check if items were in stock. Phone answered immediately.
Items were in stock I was told. Checked on the new programmer and was told it was in stock.items ordered on line and delivered next day, superb.
Having installed Evohome systems for 15 years it’s really good to see over the years the improvements have been well thought through.
There is no better control system in existence. Great pity that Honeywell marketed it so badly, if atall.
November 2, 2021
Great website
Great website, great deliveries and very well packed. Everything gives you confidence in buying. Prices competitive is a bonus.
October 18, 2021
Excellent service.
October 17, 2021
Bought Evohome products a few times and…
Bought Evohome products a few times and received good service. Products delivered promptly.
October 16, 2021
Amazing customer service
Amazing customer service - had a slight issue with delivery (due to a fault by Royal Mail) but was fixed immediately by Tom.
October 15, 2021
Unprompted review
They always supply what's needed and…
They always supply what's needed and more, great service.
October 14, 2021
Super quick delivery
Super quick delivery, had an issue with a component and it was dealt with super promptly. I will put these into my favourites.
September 18, 2021
I am an Evohome installer
I am an Evohome installer. This is the best place to order all things Evohome for the trade and the end users too no doubt. Highly knowledgable and a very efficient service. No point trying elsewhere.
September 15, 2021
Delighted with very efficient and fast…
Delighted with very efficient and fast service. Thank you
September 8, 2021
An absolute 100% perfect transaction
September 3, 2021
Excellent service
Excellent service, knowledgeable staff who were happy to answer a few technical questions during setup, great prices, not everything was in stock but they moved some things around and kept me informed of delivery date which was very quick.
August 28, 2021
Very happy with the service and price…
Very happy with the service and price and it was a quick delivery, but the packages were damaged, it looked like the controls had been out of the boxes and not put back very well, they look ok but can’t comment on use as I have not installed them yet.
August 27, 2021
Reply from Pirate Heating Supplies
Hi Keith,
Thanks for your Trustpilot review.
All items we dispatch are brand new (unless featured in our clearance section where it will state the reason for clearance) and nothing is removed from boxes prior to dispatch from our warehouse, as our team simply won't do this.
Obviously, we cannot control the delivery process and although we package the items very well with air pack, to try and prevent the internal boxes getting damaged in transit.
If once installed there is an issue with the supplied products, please contact us via email, messenger or call us and we will of course resolve for you.
Kind Regards,
Richard Burrows
Director
Knowledgeable staff, professional service
I rang with queries about the product before purchasing. Very knowledgeable staff.
The kit arrived remarkably quickly, considering it we paid for the device pairing service. It's all labelled up and ready to install. We'll worth the extra £.
Very impressed, thank you!
August 26, 2021
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