The Felt Box Reviews 822

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the wool, noting its ease of use and vibrant colors. Many appreciate the competitive pricing and the wide selection of items available, making it easy to find everything needed for their projects. The delivery service is frequently highlighted as fast and reliable, with orders arriving promptly and well-packaged. People also commend the excellent customer service, mentioning helpful communication and efficient handling of any issues. The overall shopping experience is described as positive, with many expressing their intention to make future purchases due to the consistent quality and service.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Customers consistently praise the high... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Delivery service

Users describe positive interactions with delivery services. Customers consistently praise the fast and... See more

Service

Customers consistently report positive experiences with the service. Many reviewers praise the efficient and... See more

Price

People report positive experiences with price, consistently finding products to be reasonably priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Rated 5 out of 5 stars

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more

Rated 5 out of 5 stars

Well, yet again The Felt Box, that was an hour of my life gone spent choosing which colours, which type… and I loved it! So much choice it’s like being in a sweetie shop! Everything arrived beautifull... See more

Company replied

Rated 5 out of 5 stars

The Felt Box is an extremely reliable provider of all things needle felt! I order from them once a month and I am excited to every month. Bargain prices, delivery fee is minute and the products arrive... See more

Company replied


Company details

  1. Craft Store
  2. Hobby Store
  3. Wool Store

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

822 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

1st time with this shop

1st time with this shop. Great website, easy to use, good range of items. Found everything I needed at good prices, quickly delivered, great quality. Will definitely return .

September 30, 2025
Rated 5 out of 5 stars

Great customer service

Speedy delivery and the issue I had with wool missing from my order was dealt with efficiently- missing item arrived in two days!

September 30, 2025
Rated 5 out of 5 stars

Very pleased with my first purchase…

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’ve been surprised how few suppliers are out there ( in comparison to other craft supplies I’m used to using). I particularly like that I’m supporting a small uk business. Highly recommend Feltbox.

September 29, 2025
Rated 5 out of 5 stars

.Highly recommended website

I recently ordered some wool and needles from The Felt Box. The range of products is impressive and I found everything I needed for my project. The wool colours are vibrant and it felts beautifully. The items were delivered quickly. Highly recommended

September 1, 2025

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