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The Felt Box Reviews 825

•
TrustScore 5 out of 5

4.9

Craft Store
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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the wool, noting its ease of use and vibrant colors. Many appreciate the competitive pricing and the wide selection of items available, making it easy to find everything needed for their projects. The delivery service is frequently highlighted as fast and reliable, with orders arriving promptly and well-packaged. People also commend the excellent customer service, mentioning helpful communication and efficient handling of any issues. The overall shopping experience is described as positive, with many expressing their intention to make future purchases due to the consistent quality and service.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Customers consistently praise the high... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Delivery service

Users describe positive interactions with delivery services. Customers consistently praise the fast and... See more

Service

Customers consistently report positive experiences with the service. Many reviewers praise the efficient and... See more

Price

People report positive experiences with price, consistently finding products to be reasonably priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Rated 5 out of 5 stars

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more

Rated 5 out of 5 stars

Well, yet again The Felt Box, that was an hour of my life gone spent choosing which colours, which type… and I loved it! So much choice it’s like being in a sweetie shop! Everything arrived beautifull... See more

Company replied

Rated 5 out of 5 stars

The Felt Box is an extremely reliable provider of all things needle felt! I order from them once a month and I am excited to every month. Bargain prices, delivery fee is minute and the products arrive... See more

Company replied

Company details

  1. Craft Store
  2. Hobby Store
  3. Wool Store

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

825 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Sample cards are great

Being able to get sample cards is so helpful! It’s so much easier to decide what colours I want/need. I’ll definitely buy from them again.

July 28, 2025
Rated 5 out of 5 stars

Excellent supplier

Just getting back into felting after a few years...it's great to find everything I need to start up again from a very wide choice. A good selection of mixed and colour themed packs as well as individual wools. Delivery is quick too so very pleased.

July 28, 2025
Rated 5 out of 5 stars

Great choice and quality

It is always a risk buying crafting materials online but I’m so pleased to have found The Felt Box as the wool is great quality and perfect for felting.

August 1, 2025

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