Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more
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The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more
Well, yet again The Felt Box, that was an hour of my life gone spent choosing which colours, which type… and I loved it! So much choice it’s like being in a sweetie shop! Everything arrived beautifull... See more
Company replied
The Felt Box is an extremely reliable provider of all things needle felt! I order from them once a month and I am excited to every month. Bargain prices, delivery fee is minute and the products arrive... See more
Company replied
Company details
Written by the company
The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.
Contact info
Kingsmead, Station road, Kings Cliffe, PE8 6YH, Peterborough, United Kingdom
- 07777695114
- info@thefeltbox.uk
- thefeltbox.co.uk
4.9
Excellent
825 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Ordered on a .Monday night ( late) as…
Ordered on a .Monday night ( late) as my other order with a different wool provider had not even been picked ( even though I had ordered them 5 days earlier) my wool was being processed the next day and delivered brilliantly 2 days before my workshop, phew that was close. Beautiful wool. Great service 10 / 10
May 26, 2025
Reply from The Felt Box
Dear Jill,
Thank you ever so much for your fantastic review.
We are so pleased to hear that your order arrived in good time for your workshop – what a relief indeed! It is lovely to know that you were happy with both the service and the quality of the wool.
Your kind words truly mean a lot to us, and we are thrilled to have been able to help at such a crucial moment.
Thank you again for choosing The Felt Box. We hope your workshop went wonderfully and look forward to serving you again soon.
Warmest regards,
The Felt Box® Team
Reliable & Amazing!
The Felt Box is an extremely reliable provider of all things needle felt! I order from them once a month and I am excited to every month. Bargain prices, delivery fee is minute and the products arrive beautifully packaged. Very reliable with good quality products. You won't find better elsewhere.
May 5, 2025
Reply from The Felt Box
Dear Brittany,
Thank you so much for your wonderful review and for being such a loyal customer.
We are absolutely delighted to hear that you look forward to your monthly orders with us and that you are happy with the quality, packaging, and value of our products. It truly means a lot to know that you find our service reliable and our offerings excellent.
Your kind words and continued support are greatly appreciated. We look forward to sending out your next parcel very soon!
Warmest regards,
The Felt Box® Team
Wonderful wool at a great price
Wonderful wool at a great price, always exactly as described.
May 8, 2025
Reply from The Felt Box
Dear Sally,
Thank you very much for your kind words.
We are so pleased to hear that you are happy with the quality and pricing of the wool, and that everything has arrived just as described. Your feedback is truly appreciated.
We look forward to serving you again soon and thank you for your continued support.
Warm regards,
The Felt Box® Team
Great for all my needle felting…
Great for all my needle felting projects
Definitely recommend
May 5, 2025
Reply from The Felt Box
Dear Andrea,
Thank you so much for your lovely review.
We are delighted to hear that our products have been great for all your needle felting projects, and we truly appreciate your recommendation.
It means a lot to us, and we look forward to being part of your future creative endeavours.
Warm regards,
The Felt Box® Team
Reply from The Felt Box
Dear Lisa,
Thank you very much for your review.
We are glad to hear that you have been happy with everything you have ordered so far. Your support means a great deal to us.
If there is ever anything you need or if you have any questions, we are always here to help.
Warm regards,
The Felt Box® Team
Reply from The Felt Box
Dear Amanda,
Thank you very much for your kind review.
We are so pleased to hear that you were happy with the speed, efficiency, and pricing of your order. Your feedback is greatly appreciated.
We look forward to welcoming you back again soon.
Warm regards,
The Felt Box® Team
Super delighted with service
Super delighted with service, quality and price of felt box wool. Will definitely be ordering from them again.
May 8, 2025
Reply from The Felt Box
Dear Lisa,
Thank you ever so much for your lovely review.
We are absolutely delighted to hear that you are so pleased with the service, quality, and price of our wool. It means a great deal to us that you will be ordering again – we truly value your support.
Looking forward to sending out your next order!
Warmest regards,
The Felt Box® Team
Very good service!!
Very good service. They responded quickly and resolved my request. Excellent products.
May 7, 2025
Reply from The Felt Box
Dear Sandra,
Thank you very much for your kind words.
We are so pleased to hear that you were happy with the service and that your request was resolved promptly. It is also lovely to know that you are enjoying our products.
Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Warm regards,
The Felt Box® Team
Beautifully presented in sturdy…
Beautifully presented in sturdy box..every colour labelled for future reference
May 6, 2025
Reply from The Felt Box
Dear Julie,
Thank you so much for your lovely feedback.
We are delighted to hear that you were pleased with the presentation of the 59 Maori colour palette and that the sturdy box and labelled colours were helpful for future reference. We take great care with our packaging, so it is wonderful to know it made a positive impression.
We truly appreciate your support and hope you enjoy creating with your beautiful selection of colours.
Warm regards,
The Felt Box® Team
The felt box are a fabulous company…
The felt box are a fabulous company that deliver great quality products very quickly. With a vast range of wools there's always plenty to choose from.
May 6, 2025
Very quick service
April 25, 2025
Reply from The Felt Box
Dear Tracy,
Thank you ever so much for your kind and thoughtful review.
We are so pleased to hear that you are happy with both the quality of our products and the speed of delivery. It is lovely to know you enjoy the variety in our wool range – we do our best to offer plenty of choice for all kinds of creative projects.
Your support truly means a lot to us, and we look forward to your next visit.
Warm regards,
The Felt Box® Team
Great service lovely wool x
April 27, 2025
Reply from The Felt Box
Dear Ms MacWinyers,
Thank you very much for your kind words.
We are so pleased to hear that you were happy with the service and the quality of the wool. Your support is truly appreciated.
We look forward to serving you again soon.
Warm regards,
The Felt Box® Team
Great product but had to order on…
Great product but had to order on behalf of a friend as company would not do order over phone.
April 28, 2025
Reply from The Felt Box
Dear Julia,
Thank you very much for your feedback and for taking the time to place an order on behalf of your friend.
We are so pleased to hear that you were happy with the product, though we do understand it may have been inconvenient not being able to place the order by phone. At present, we handle all orders through our website to ensure accuracy and secure processing, but we truly appreciate your understanding.
Thank you again for your support, and please do not hesitate to get in touch if we can assist further in the future.
Warm regards,
The Felt Box® Team
Reply from The Felt Box
Dear Customer,
Thank you so much for your lovely review!
We are thrilled to hear that you were pleased with the product and the fast delivery. Your kind words are greatly appreciated.
We look forward to serving you again soon.
Warm regards,
The Felt Box® Team
So many colours to choose from
Always enjoy ordering from the felt box! Arrives quickly and kept up today with the process. Will no doubt keep ordering for years to come.
March 30, 2025
Reply from The Felt Box
Dear Michelle,
Thank you ever so much for your kind and thoughtful review.
We are so pleased to hear that you enjoy ordering from The Felt Box and that you appreciate the wide range of colours and prompt service. It is lovely to know that you feel well informed throughout the process.
Your continued support truly means a lot to us, and we look forward to sending you many more colourful parcels in the years to come.
Warmest regards,
The Felt Box® Team
The Guitars You ,have the electric guitars that l…
You ,have the electric guitars that l needed for the mice l am making .
March 25, 2025
Reply from The Felt Box
Dear Mrs Ogg,
Thank you so much for your delightful review.
We are so pleased to hear that you found the little electric guitars you needed – it sounds like your mice are going to be wonderfully musical creations! We always love hearing about the creative ways our items are used.
Thank you for choosing The Felt Box, and we hope to be part of many more imaginative projects to come.
Warm regards,
The Felt Box® Team
It was perfect but when I wanted to…
It was perfect but when I wanted to return one of the items there was no response, I returned it anyway and paid for postage, I hope this will lead to some communication regarding a refund ……?
March 31, 2025
Reply from The Felt Box
Dear Elizabeth,
Thank you for your feedback, and we are glad to hear that you were happy with your order overall.
We are very sorry to hear that you did not receive a response when you first tried to arrange a return, and we sincerely apologise for any inconvenience this may have caused.
I can see that your return has been received and the refund has already been issued. If you have any further questions or concerns, please do not hesitate to get in touch.
Thank you again for bringing this to our attention.
Warm regards,
The Felt Box® Team
Great Choice
Great choice of wool colours at a good price, well packaged and always arrives on time
March 31, 2025
Reply from The Felt Box
Dear Louise,
Thank you so much for your lovely review.
We are delighted to hear that you are happy with the variety of wool colours, the pricing, and the reliable delivery. It is also wonderful to know that the packaging meets your expectations.
Your continued support is truly appreciated, and we look forward to sending you more colourful parcels soon.
Warm regards,
The Felt Box® Team
Reply from The Felt Box
Thank you ever so much for your kind review.
We are thrilled to hear that you were happy with the service, speedy delivery, and the quality of the wool. Your lovely words truly mean a lot to us.
We look forward to welcoming you back again soon.
Warm regards,
The Felt Box® Team
Reply from The Felt Box
Dear Jean,
Thank you very much for your kind feedback.
We are pleased to hear that you found our website easy to use and that you were happy with the delivery. Your support is greatly appreciated.
We look forward to serving you again in the future.
Warm regards,
The Felt Box® Team
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