The Felt Box Reviews 826

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the wool, noting its ease of use and vibrant colors. Many appreciate the competitive pricing and the wide selection of items available, making it easy to find everything needed for their projects. The delivery service is frequently highlighted as fast and reliable, with orders arriving promptly and well-packaged. People also commend the excellent customer service, mentioning helpful communication and efficient handling of any issues. The overall shopping experience is described as positive, with many expressing their intention to make future purchases due to the consistent quality and service.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Customers consistently praise the high... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Delivery service

Users describe positive interactions with delivery services. Customers consistently praise the fast and... See more

Service

Customers consistently report positive experiences with the service. Many reviewers praise the efficient and... See more

Price

People report positive experiences with price, consistently finding products to be reasonably priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Rated 5 out of 5 stars

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more

Rated 5 out of 5 stars

Well, yet again The Felt Box, that was an hour of my life gone spent choosing which colours, which type… and I loved it! So much choice it’s like being in a sweetie shop! Everything arrived beautifull... See more

Company replied

Rated 5 out of 5 stars

The Felt Box is an extremely reliable provider of all things needle felt! I order from them once a month and I am excited to every month. Bargain prices, delivery fee is minute and the products arrive... See more

Company replied


Company details

  1. Craft Store
  2. Hobby Store
  3. Wool Store

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

826 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good company.

Good website. good delivery.

March 28, 2025
The Felt Box logo

Reply from The Felt Box

Dear Jean,

Thank you very much for your kind feedback.

We are pleased to hear that you found our website easy to use and that you were happy with the delivery. Your support is greatly appreciated.

We look forward to serving you again in the future.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Always very happy with my wool…

Always very happy with my wool purchases, can always fine the colours I require. Reasonably priced.

March 25, 2025
The Felt Box logo

Reply from The Felt Box

Dear Sarah,

Thank you so much for your lovely review.

We are delighted to hear that you are consistently happy with your wool purchases and that you are able to find the colours you need. It is also great to know you find our pricing reasonable.

Your continued support truly means a lot to us, and we look forward to serving you again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Very happy with my purchases

Very happy with my purchases. Easy to order and speedy delivery.

March 27, 2025
The Felt Box logo

Reply from The Felt Box

Dear Eileen,

Thank you very much for your kind review.

We are so pleased to hear that you were happy with your purchases and found the ordering process easy and delivery speedy. Your feedback is greatly appreciated.

We look forward to welcoming you back again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Highly recommended

Great choice of colours & sizes. Easy to order, quick delivery. The quality of the wools is really good too.

March 28, 2025
The Felt Box logo

Reply from The Felt Box

Dear Elaine,

Thank you so much for your wonderful review.

We are delighted to hear that you were pleased with the variety of colours and sizes, the ease of ordering, and the quick delivery. It is especially lovely to know that you are happy with the quality of our wools.

Your recommendation means a great deal to us, and we look forward to your next visit.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Fabulous wool

Fabulous wool. Great colour choice and super fast delivery.

March 26, 2025
The Felt Box logo

Reply from The Felt Box

Dear Miss Dewe,

Thank you very much for your kind review.

We are thrilled to hear that you were pleased with the wool, the range of colours, and the speedy delivery. Your lovely feedback truly means a lot to us.

We look forward to serving you again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

It arrived Okay not had a chance to use…

It arrived Okay not had a chance to use it yet as I bought it for a workshop at the end of the month

February 25, 2025
The Felt Box logo

Reply from The Felt Box

Dear Annie,

Thank you very much for your review.

We are glad to hear that your order arrived safely. We hope your upcoming workshop goes wonderfully and that you enjoy using the materials when the time comes.

If there is anything you need in the meantime, please do not hesitate to get in touch.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, goods as described.

February 26, 2025
The Felt Box logo

Reply from The Felt Box

Dear Jan,

Thank you very much for your kind feedback.

We are pleased to hear that your order arrived promptly and that everything was just as described. Your support is greatly appreciated.

We look forward to serving you again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

The Felt Box is an excellent company

The Felt Box is an excellent company. The products that they sell are all of a very high quality. The orders that I have had from them are all despatched quickly and are packaged really well.
I would recommend The Felt Box to anyone.

February 27, 2025
The Felt Box logo

Reply from The Felt Box

Dear Mrs Judd,

Thank you so much for your kind and thoughtful review.

We are truly delighted to hear that you are pleased with the quality of our products, the speed of delivery, and the care taken with our packaging. Your recommendation means a great deal to us.

We greatly value your support and look forward to continuing to provide you with excellent service and supplies.

Warmest regards,
The Felt Box® Team

Rated 5 out of 5 stars

Great products

Great products, thanks.

February 27, 2025
The Felt Box logo

Reply from The Felt Box

Thank you very much for your kind words.

We are so pleased to hear that you are happy with our products. Your support is greatly appreciated.

We look forward to serving you again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Beautiful product and amazingly quick…

Beautiful product and amazingly quick delivery!

February 26, 2025
The Felt Box logo

Reply from The Felt Box

Dear Lesley,

Thank you so much for your lovely review.

We are thrilled to hear that you were happy with the product and impressed by the quick delivery. Your kind words truly mean a lot to us.

We look forward to sending more beautiful parcels your way in the future.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

I love The Felt Box!

I’ve ordered from The Felt Box several times now and am always ever so pleased about the quality of the items I receive.

February 26, 2025
The Felt Box logo

Reply from The Felt Box

Dear Avie,

Thank you so much for your lovely review and for your continued support.

We are absolutely delighted to hear that you are always so pleased with the quality of the items you receive. It truly means a great deal to us to have loyal customers like you.

We look forward to sending you many more parcels filled with creative inspiration.

Warmest regards,
The Felt Box® Team

Rated 5 out of 5 stars

Great quality and a really fast…

Great quality and a really fast delivery.

February 24, 2025
The Felt Box logo

Reply from The Felt Box

Dear Sharon,

Thank you very much for your kind review.

We are so pleased to hear that you were happy with the quality of our products and the speed of delivery. Your feedback is truly appreciated.

We look forward to serving you again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery
So many wonderful colours of wool
Many thanks

February 24, 2025
The Felt Box logo

Reply from The Felt Box

Dear Louise,

Thank you so much for your lovely review.

We are delighted to hear that your order arrived quickly and that you are enjoying the wide selection of wool colours. Your kind words truly mean a lot to us.

Many thanks again for your support, and we look forward to your next visit.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Ive ordered alot of wools and tools…

Ive ordered alot of wools and tools from The Felt box.
Allways been very happy with everything Ive ordered
They arrive quickly good quality and packaged well
Have asked for advice on shades of whites wools very helpful

January 24, 2025
Unprompted review
The Felt Box logo

Reply from The Felt Box

Dear Miss Downie,

Thank you ever so much for your lovely review and continued support.

We are delighted to hear that you have been consistently happy with your wool and tool orders, and that everything has arrived quickly, well-packaged, and of good quality. It is also wonderful to know that you found our advice on shades of white wool helpful – we are always happy to assist.

We truly appreciate your kind words and look forward to sending you more creative supplies in the future.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Beautiful wool

Beautiful wool! Love the box! So easy to find the colors!

January 27, 2025
The Felt Box logo

Reply from The Felt Box

Dear Sarah,

Thank you so much for your lovely review.

We are thrilled to hear that you love the wool and the box it came in! It is wonderful to know that the organised layout made it easy for you to find the colours.

Your kind words mean a lot to us, and we look forward to your next visit.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Ordered from this company many…

Ordered from this company many times,always been pleased with the wool I have received for my felting.

January 29, 2025
The Felt Box logo

Reply from The Felt Box

Dear Mrs Metcalfe,

Thank you so much for your kind words and continued support.

We are delighted to hear that you have been pleased with the wool you have received for your felting projects over multiple orders. It truly means a great deal to us to have such loyal customers.

We look forward to sending you more wool for your wonderful creations in the future.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, pleased with items.

January 29, 2025
The Felt Box logo

Reply from The Felt Box

Dear Nicola,

Thank you very much for your kind review.

We are so pleased to hear that your order arrived promptly and that you are happy with the items. Your feedback is truly appreciated.

We look forward to serving you again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Felting Wool

Great company to deal with. Good felting wool. Fast service.

January 29, 2025
The Felt Box logo

Reply from The Felt Box

Dear Janet,

Thank you so much for your kind review.

We are delighted to hear that you found our felting wool to be of good quality and that you were pleased with the fast service. It is also lovely to know that you found us easy to deal with.

Your support is greatly appreciated, and we look forward to your next visit.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Beautiful selection of wool

Beautiful selection of wool . Great service.
I love the felt box .

January 28, 2025
The Felt Box logo

Reply from The Felt Box

Thank you so much for your kind words.

We are thrilled to hear that you love The Felt Box and are happy with both the beautiful selection of wool and the service you received. Your support truly means a great deal to us.

We look forward to sending you more creative inspiration in the future.

Warm regards,
The Felt Box® Team

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