The Fine Jewellery Company were exceptionally efficient when I had a slight issue with my order. The items I ordered arrived beautifully packaged - absolutely top notch and would make a lovely present... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
The Fine Jewellery Company specialises in beautifully crafted gold and silver jewellery, including natural diamond rings, earrings, necklaces, bracelets, lockets and chains. Our collections combine timeless styles with modern designs, offering elegant, wearable pieces created with quality and lasting value in mind. We are passionate about genuine materials, natural gemstones, excellent craftsmanship and providing a reliable customer experience from start to finish. Whether customers are searching for an everyday piece, a sentimental gift or something for a special occasion, we aim to offer jewellery that feels meaningful, personal and made to last. Alongside our jewellery collections, we are committed to honest customer service, clear communication and continual improvement in every part of the customer journey.
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to select good clear web pages. Delivered the next day as promised all in all excellent experience will definitely use again.
An honest company. OK I had to pay to return my order but no problem otherwise and money promptly refunded
Was easy to order and pay for online,
Fast delivery and excellent quality
Have bought a couple of items now. A beautiful anklet and a gorgeous pearl bracelet. I find their items reasonably priced and their customer services is excellent. I had a problem with the anklet and a replacement was sent very promptly. Would highly recommend.
Very happy with the product but slightly smaller than from picture shown when browsing. Product arrived a couple of days later in very good condition. Ideal service. Very happy with the service from order to receipt.
First class service and quality jewelry Wife loves the earrings
The item I ordered was exactly as described and arrived in good time.
From looking and finding the piece of jewellery I wanted, ordering and receiving the piece, it was straightforward and did what it 'said on the packet'!
Second time shopping with this company and completely satisfied on both occasions.
Well done.
Easy order process and delivered in good time. The only criticism and this is probably just me, the pictures could be slightly better, when I zoomed in the gold looked a bit poor. On arrival the item was very good and the wife loved them.
Beautiful earrings and description was excellent. Service was spot on and packaging great.
Nice necklace just disappointed in the size. Would never buy jewellery from a picture on the internet again. Excellent customer service and delivery
My partner was thrilled with her Birthday pendant. It was delivered on time. She watches the opal hunters on discovery channel and to receive an opal made her Birthday. Thank you.
Easy to order online, cheaper than similar earrings at other retailers, i searched a lot, fast easy delivery, would buy again
Excellent quick service and the item was top class and well received. Got me lots of brownie points
I had been looking for Earrings to match my London Blue Topaz necklace for some time without success. Saw them on your website and they were an exact match. Excellent service and well packed on arrival.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.