The Fine Jewellery Company were exceptionally efficient when I had a slight issue with my order. The items I ordered arrived beautifully packaged - absolutely top notch and would make a lovely present... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
The Fine Jewellery Company specialises in beautifully crafted gold and silver jewellery, including natural diamond rings, earrings, necklaces, bracelets, lockets and chains. Our collections combine timeless styles with modern designs, offering elegant, wearable pieces created with quality and lasting value in mind. We are passionate about genuine materials, natural gemstones, excellent craftsmanship and providing a reliable customer experience from start to finish. Whether customers are searching for an everyday piece, a sentimental gift or something for a special occasion, we aim to offer jewellery that feels meaningful, personal and made to last. Alongside our jewellery collections, we are committed to honest customer service, clear communication and continual improvement in every part of the customer journey.
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the metal clasp ring is broken so it comes undone
Great product delivered as promised. I'd not used this company before. Impressed.
The jewellery was delivered, as described. The only point I would highlight, is that the jewellery is significantly smaller than the impression given by the photos on the website.
Easy to use website. Prompt delivery with updates. Beautiful bracelet at good price.
Fantastic service from James, his patience, professionalism and guidance is exemplary. Now just looking forward to see the designs come to life!
Quick delivery and locket very delicate..very pleased with item
Beautiful earrings and service so quick thank you
The jewellery was as advertised, If it hadn't been left behind my waste bin I would probably have given 5 stars.
Lovely necklace bought in the sale. Sticky dirt on parts of it but cleaned up ok.
As always,quality product at a quality price.
A fabulous quality piece of jewellery: Delivered rapidly, carefully packaged. Payment was secure and easy.
I will recommend this company to family and friends.
Fast service and very good quality.
After sales service top class
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.