THE FITNESS GROUP Reviews 

4,488
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, supportive, and knowledgeable, providing clear explanations and personalized guidance throughout their journey. Many people highlight the excellent customer service and efficient response times, which make the enrollment and learning processes seamless and stress-free. Reviewers often received prompt feedback and quick answers to queries, fostering confidence and making the overall experience enjoyable. People also appreciate the well-structured courses and comprehensive, helpful materials, contributing to an engaging user experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their patience, friendliness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and excitement... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the quick feedback... See more

Service

Consumers find service to be positive, with many reviewers praising the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve not yet started my course but recently signed up to the level 2 fitness instructor intensive under guidance from Rosie. I’d been swithering between so many providers and immediately talking with... See more

Rated 5 out of 5 stars

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively. Hence I have signed up to do a FA course with intention l... See more

Rated 5 out of 5 stars

I recently chose to enrol with The Fitness Group after carefully reviewing a number of courses across the country. The main reason for my decision was the excellent telephone conversation I had wi... See more


Company details

  1. Career and Education Provider
  2. Education Center
  3. Educational Institution
  4. Fitness and Nutrition Service

Written by the company

The Fitness Group is the Leading Fitness Education Training Provider with teams based in the UK, Europe and The UAE. With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. At The Fitness Group we offer a wide variety of industry leading Personal Trainer, fitness and health education courses. Our industry leading courses are internationally recognised qualifications that meet CIMSPA and REPs UAE standards. We have locations throughout the UK, Europe and The UAE that offer full-time, part-time, and supported online study options. If you study online you can submit your practical assessments via video or you can book face-to-face tutor support. We are trusted by some of the most prestigious organisations to train and educate their teams and we support the recruitment of fitness professionals for all major gyms here in the UK and in The UAE. Our team are looking forward to supporting you.

The Fitness Group Education

Written by the company

The Fitness Group is the UK’s Leading Fitness Education Training Provider
With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. We provide the very best fitness education experience for our students. Our ethos is centered on you, and throughout your journey you will have your own assigned tutor for support. Our students are at the heart of everything we do and this is what separates us from everyone else. We hope you enjoy reading our reviews from our former and current students.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,488)

2,170 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Really great experience with The Fitness Group. From my initial enquiry, Rosie called me straight away and was incredibly helpful in getting me started with my qualification. She also let me know about a promotion they were running, which I hadn’t realised was available. Rosie got everything set up quickly and was very accommodating throughout. Overall, a really helpful and straightforward experience.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Lorena class

I’ve had the pleasure of being taught by Lorena. Highly recommend her as a Pilates instructor. She is an experienced and knowledgeable teacher who explains each exercise clearly and pays close attention to technique and form. Her classes are well-structured, engaging, and suitable for different levels of ability.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

I did my May pilates training with…

I did my May pilates training with Future fitness. It was a great training, you have to do a lot of work on your own so having a good tutor makes all the difference. I had the pleasure to be assigned to Evan, and he was so kind and understanding answering all my questions and queries.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Jaz was extremely helpful and friendly…

Jaz was extremely helpful and friendly throughout our calls and texts. She provided me with quick responses to any questions I had, making it such an easy process to get started with purchasing and completing this course. Thanks very much Jaz! X

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support from Mel

I had a very positive experience with Mel from Learner Support. She was kind, understanding and very helpful while I was trying to return to complete my qualifications after some personal challenges.

Mel quickly looked into my account, clarified my international course access, and arranged for the international tutor to contact me so I could get back on track. Her communication and support made a difficult situation much easier. Thank you, Mel, for your excellent help and reassurance.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous instructor

I had Evan Garrat for my phase 1 Reformer course and they were fabulous. Very clear with instructions and great patience. Was so enjoyable. Am feeling very confident and can’t wait for phase 2

July 15, 2026
Unprompted review
Rated 3 out of 5 stars

My instructor Evan has been absolutely…

My instructor Evan has been absolutely amazing, so informative and supportive. Couldn’t recommend enough.

However there was a big mix up with booking dates and it happened to more than half of the people in my class. So maybe office organisation could be improved, but the day itself fantastic.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Harry was great, answering all my queries and endless questions. Friendly helpful and responsive to emails. Great service - thank you.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Quality

Quality, straightforward and simple
Harry was helpful and made sure everything was concise and got me thru the sign up

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to sincerely thank The…

I would like to sincerely thank The Fitness Group team for their support throughout my Level 2 Gym Instructor course journey.

From the beginning, Mr Jonathan helped me with the enrolment process and guided me properly in starting the course. Mr Mel was also very helpful in supporting and reminding me about my booked assessment classes. I truly appreciate the clear communication and assistance provided.

A special thank you to Mr Alasdair, my assessor, for reviewing my work, giving helpful feedback, and supporting me in completing the remaining requirements needed to successfully finish my Level 2 qualification.

I would also like to thank Mr Ricky for helping me gain access to the quiz, so I could complete the final remaining tasks required for my certification.

I would also like to give a special thank you to Mr Danny, my practical assessor and coach here in the UAE, for his guidance, encouragement, and support during my practical assessment. His coaching helped me feel more confident, prepared, and capable, not only physically but also mentally.

Overall, I am truly grateful for the support, patience, and guidance from everyone involved. Their help made the process clearer and gave me the confidence to complete my course requirements. Thank you so much for being part of my Level 2 Gym Instructor journey.

July 14, 2026
Unprompted review

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