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THE FITNESS GROUP Reviews 

4,489
•
TrustScore 5 out of 5

4.9

Career and Education Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, supportive, and knowledgeable, providing clear explanations and personalized guidance throughout their journey. Many people highlight the excellent customer service and efficient response times, which make the enrollment and learning processes seamless and stress-free. Reviewers often received prompt feedback and quick answers to queries, fostering confidence and making the overall experience enjoyable. People also appreciate the well-structured courses and comprehensive, helpful materials, contributing to an engaging user experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their patience, friendliness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and excitement... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the quick feedback... See more

Service

Consumers find service to be positive, with many reviewers praising the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve not yet started my course but recently signed up to the level 2 fitness instructor intensive under guidance from Rosie. I’d been swithering between so many providers and immediately talking with... See more

Rated 5 out of 5 stars

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively. Hence I have signed up to do a FA course with intention l... See more

Rated 5 out of 5 stars

I recently chose to enrol with The Fitness Group after carefully reviewing a number of courses across the country. The main reason for my decision was the excellent telephone conversation I had wi... See more

Company details

  1. Career and Education Provider
  2. Education Center
  3. Educational Institution
  4. Fitness and Nutrition Service

Written by the company

The Fitness Group is the Leading Fitness Education Training Provider with teams based in the UK, Europe and The UAE. With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. At The Fitness Group we offer a wide variety of industry leading Personal Trainer, fitness and health education courses. Our industry leading courses are internationally recognised qualifications that meet CIMSPA and REPs UAE standards. We have locations throughout the UK, Europe and The UAE that offer full-time, part-time, and supported online study options. If you study online you can submit your practical assessments via video or you can book face-to-face tutor support. We are trusted by some of the most prestigious organisations to train and educate their teams and we support the recruitment of fitness professionals for all major gyms here in the UK and in The UAE. Our team are looking forward to supporting you.

The Fitness Group Education

Written by the company

The Fitness Group is the UK’s Leading Fitness Education Training Provider
With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. We provide the very best fitness education experience for our students. Our ethos is centered on you, and throughout your journey you will have your own assigned tutor for support. Our students are at the heart of everything we do and this is what separates us from everyone else. We hope you enjoy reading our reviews from our former and current students.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,489)

2,170 reviews in the last 12 months

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Rated 5 out of 5 stars

Harry’s been very helpful for me to be…

Harry’s been very helpful for me to be able to book the level 3 mat and reformer Pilates bundle course and also been very patient with us too! Very excited to start my course and begin my journey to become a Pilates instructor!!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Mark for…

I would like to thank Mark for assessing my Level 3 practical course. He was professional, approachable, and made me feel at ease throughout the assessment. His instructions were clear, and his feedback was constructive and helpful. Overall, it was a positive experience, and I appreciate his support and guidance.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Newly signed up to Mat/Reformer Pilates and Women's health package

Warren was very helpful during my enquiry around different courses available, he took the time to listen to me and to provide me with sufficient information to help me make the right choice.

Ricky has been very prompt with any support I have needed. Any issues I have had he has resolved very quickly and puts in place what is required throughout the course.

I will provide a further update once I have finished my courses.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Alasdair was brilliant

Alasdair was brilliant - really friendly, approachable, and extremely supportive with my long term goals as well as guiding me
through the L3 assessment. Thank you!

July 9, 2026
Unprompted review
Rated 2 out of 5 stars

I’d like to change my opinion

I’d like to change my opinion. Cause the whole process is not organized properly. For some students it takes 21 emails to receive response from tutors from UK, to receive an access to the next level, as for me level 3 is almost done in the gym, but still no access to it online part. What is gonna be with my level 4 then? The price of the course is about 8k AED, but at the end all your education can collapse with no response

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great company, great people

I’ve pursued multiple qualifications with The FItness Group and the team have always been very helpful and supportive throughout the process. I needed urgent support with qualification documentation to support a job application and Ricky from the Learner Support Team made sure I had everything I needed in great time. Thanks team!

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Course from Start to Finish

Completed my Level 2 & 3 PT course with Gary in London – highly recommend!



Each session was engaging, easy to follow, and made enjoyable by Gary’s humour. I liked the mix of practical and classroom learning - it never felt like we were sitting for too long.

 We had an amazing group, everyone was really friendly and we worked well as a team. It was great to learn from one another.



There were a few minor inconveniences with the Kajabi platform used for the theory, but it was all manageable.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Learning support

Mel, the head of learning support has been very helpful with all my queries, responding quickly and professionally, I would recommend The Fitness Group to complete a qualification with

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Chris was an outstanding tutor and…

Chris was an outstanding tutor and assessor. His feedback was clear, constructive, and incredibly helpful throughout my reassessment. He was patient, professional, and genuinely invested in helping me improve rather than simply assessing me. Thanks to his guidance, I was able to successfully achieve my Active IQ Level 2 Certificate in Gym Instructing. I highly recommend Chris to anyone looking for a knowledgeable, supportive, and encouraging tutor. Thank you for making this such a positive learning experience!

July 10, 2026
Unprompted review

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