The Flooring Group Reviews 119

Friendly and professional service and everything completed to a high standard without any complications.
Old fashioned service that is hard to find now.

The flooring is very good. Thank you

Perfect! Great selection, easy to order. The installation crew was efficient, professional, really nice, and did a fantastic job. Could not have been better.

We purchased a house recently and want Vinyl Flooring for it. Despite the fact that the property has been beautifully renovated, we would like to make a few alterations to the flooring. My wife is a fantastic interior designer who chose Vinyl Flooring. That was our first time using their services. This is the second time I've used their services for flooring in our new office. Both times they turned out to be spectacular.

Reliable, punctual and good customer service. Very satisfied with their work.

Very bad experience with The Flooring Group, could not have been worse, 100% dissatisfied!
The guy was very friendly when he came to give a quote, made several promises that he later denied, even calling me a liar. I feel it was right to point out that he lied to get the job. Convinced me we wouldn't need something that others said we would need, which made them cheaper. As soon as they arrived, decided we did need this thing after all, thus their price was more expensive. Treated like enemies from then on. Also said it would take 3 days; after more than 3 weeks we were still without our kitchen and dining room with them still trying to make us pay for yet more work to put right their mistakes, at which stage we parted company. They charged us over £700 to take back their materials which were still here because they couldn't do the job. We agreed just to get rid of them. Made us pay for their utter lack of professionalism and ineptitude. Lied, bullied and held us to ransom. Be warned, giving us what we paid for was not their priority and I believe beyond them. Used a minor problem that we encountered and was fixed in a day as an excuse for what they had already done wrong.
The day after they left another company came in, finished the job in a week with an openness which was lacking with The Flooring Group and restored all the guarantees retracted by them (how can they say we can't have the manufacturers guarantee?), for a much more reasonable cost with no issues whatsoever.
Was taken aback at how easily they lied for one another and how vindictive the main guy was. Our experience is that they are completely dishonest. Terrible company, horrific experience.

Stair runner for my client edged in linen - very professional survey, very clear communications, competitive quotation, on time with templating and very professional installation. Client (and I) very pleased with the end result

Amazing work by them. They were professional and does extremely high quality work. We just had them install hardwood floors in our living rooms, dining and entry areas, and it looks fantastic! I do not hesitate to recommend them.

Great company to deal with. Very reasonable price and job done to a good standard

The team from The Hampstead Flooring Company have just completed a 3 day installation of our Amtico floor and it looks absolutely amazing! They were efficient, experienced and professional.
I would recommend them to anyone!
Mark, Hendon

This company delivered what they promised. The fitters were exceptional, working until the job was properly finished regardless of the time.

My floors look amazing! Just a few days ago they were old and damaged. Now they look brand new!

Very pleasant to deal with, highly recommend

Really happy with the prompt service and level of professionalism from Selin and her team at The Hampstead Flooring Company. Fitters were great, high quality workmanship and great carpet. Highly recommended.

Superb job done with care and skills .
The Flooring Group has been super reliable from start to finish , they always communicated with me promptly and was happy to make suggestions and explain details of the work that need doing .
They did a great job laying my flooring, the fitters came on time and completed the job as promised,leaving the place cleaned .
I couldn't be more happy and I would not hesitate to recommend.
Difficult to find such good companies nowadays and The Flooring Group has not disappointed.
Very happy customer !

I had my bedroom floor insulated for sound. Rockwool between the joists, boards screwed down and then plywood sheets screwed down over the top. I ordered acoustic underlay and a thick carpet over the top. When the fitters arrived on 24th January they had ordinary underlay so I had to wait almost 2 more weeks, until the 6th February, when they were able to return and fit the acoustic underlay and the carpet. The fitter, Guy, was fantastic and the carpet a better quality than I ordered, I sent an offcut to the manufacturer just to check. The company asked for full payment up front so I was nervous for those two weeks. In fairness, they sorted the problem and I would use them again.

Excellent Customer Service over the phone, easily & promptly provided an estimate & scheduled the job. They arrived on time, were very professional, and cleaned up after themselves when they were done. The pricing was all quoted up front with no hidden add-on charges.

I have just had my kitchen and bathroom re-floored by the Hampstead Flooring Company, Hampstead branch. I have nothing but praise for Selin Arabacilar who organised this. She was charming, helpful and efficient from beginning to end. Nothing was too much trouble. And Mike whom she hired to lay the flooring was also expert at his job. I had every confidence at all stages in the process that it would turn out well and I'm utterly delighted with the result.
I would 100% recommend Selin.

The flooring group out of Kensington installed carpets and Amtico flooring for us at a property in Kensington. We are very happy with the finish and they were a pleasure to work with. Thank you

I am so happy with my new Amtico Flooring. Fulham & Chelsea Flooring Company have been efficient, polite and charming right from the start. Stephen & Lloyd helped me choose my flooring and they were very efficient and quick at getting back to me with all my email questions.They managed to fit the flooring on the day I needed it installed and I would highly recommend this company to anyone who needs flooring.