The Flooring Group Reviews 119

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Very professional team. Very organized, did a clean and neat finish. Removed all old carpets and left our flat with all furniture and accessories placed in correct places. Workers were very accommodat... See more

Rated 5 out of 5 stars

We chose hardwood flooring and carpet in the Hampstead store. The staff were very friendly and helpful. We were given a choice of dates for fitting, and were later offered earlier fitting which was gr... See more

Rated 5 out of 5 stars

Sale of the Amtico product was conducted in a professional manner . Good communications . Installing of the product was done with skill by a good natured Danny and his mate over 3 days . We had the Gr... See more

Rated 5 out of 5 stars

When I visited the shop I was met with a warm welcome. The staff were extremely knowledgeable and helpful and recommended a carpet to meet my needs. They visited my flat and measured up and quickly... See more

Company details

  1. Flooring Contractor

Written by the company

The Flooring Group was founded in 1973 as a family business and grew through the years to become a leading flooring retailer with several showrooms throughout London and a Commercial Division servicing London and the South of England. Our aim is to provide a high-quality product with a top-level service – a guarantee that our customers always receive a superior installation on time and within their budget. With more than 40 years of practice, we are well-known for our distinctive features of diligence, accuracy and high-class service. The constant quality control we perform ensures that our clients get the utmost quality and make us a preferred flooring contractor by many. In all these years we’ve created thousands of satisfied customers and managed to build an excellent reputation as a reliable provider of flooring services in London.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent Service

It is the first time I have used The Flooring Group and have been very impressed with their service. John, whom I dealt with, was very responsive to our requests and everything was delivered and installed on time and to a good standard. I would definitely use The Flooring Company again.

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

A wonderful job…

Steve and his team did a wonderful job fitting floor tiles and carpet despite supply difficulties and his getting Covid. i would highly recommend them

December 24, 2021
Unprompted review
Rated 5 out of 5 stars

Great hardwood flooring and carpet. Excellent service

We chose hardwood flooring and carpet in the Hampstead store. The staff were very friendly and helpful. We were given a choice of dates for fitting, and were later offered earlier fitting which was great. The fitting was amazingly efficient as the wood flooring involved a long run through our flat through and around many doorways. The carpet was also fitted quickly and efficiently. Teh fitters moved the heavy furniture pieces which really helped.

December 12, 2021
Unprompted review
Rated 5 out of 5 stars

GREAT JOB!

This is the third time I have used The Flooring Group and each time I have been satisfied. Most recently I have used The Flooring Group to lay wooden flooring for my living room and the job was superb. Also the manager Selin was more then helpful.

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

A great result

We had certain problems with other suppliers which caused delays and work arounds. This was managed well and great care was taken in preparing and laying the floor.

November 29, 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish. The showroom staff were friendly and knowledgeable and very quickly obtained samples for me from their vast selection.
The delivery and installation went very smoothly and every member of the team I interacted with was polite, helpful and professional. Extremely happy with my purchase and experience.

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

I had no idea what to do with my…

I had no idea what to do with my damaged floors and selin came to see me for a site survey and gave me great information which really gave me an idea what to go for. I will definitely be using Hampstead flooring group for my future projects

November 14, 2021
Unprompted review
Rated 5 out of 5 stars

Thank You

Selin was so helpful in organising the perfect carpet for me and managed to come and measure up and helped to get an amazing installation date. I am so happy with my 2 rooms and will definately use Hampstead flooring again.

November 14, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent range and service

A small friendly shop with a big range and personal service. I needed a new carpet and tailor made rugs. They provided great help and advice on choosing the best type and style for my needs, and the ordering and fitting could not have been better.

November 14, 2021
Unprompted review
Rated 5 out of 5 stars

Insightful help

Get very overwhelmed and stressed with all the options of flooring for upcoming project. But thanks to a very sweet lady in store I was able to get an idea of what I may be looking for. Definitely the place to go as the options are endless and the team at Hampstead know their flooring. Thank you!

November 4, 2021
Unprompted review

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