There is no care for customers no service - I purchased biscuits in store and upon opening them later that day. They 'soft' and had a ghastly taste to them. Upon realising that the packaging hadn't b... See more
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Popped into the floor room at John Lewis Southampton and we were pleasantly surprised. The staff are lovely and welcoming, specifically Jess who talked us through all our options and was very knowledg... See more
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I called in the shop to enquire about having a new floor installed in my home, next day a charming gentleman rang me to let me know the approximate time he’d arrive, immediately informed me as to what... See more
Company replied
I was very happy with the service The Floor Room at Peter Jones provided from beginning to end. Nurul who advised me on the choice of carpet was extremely knowledgable and patient, offering me very s... See more
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Company details
- Flooring Store
- Carpet Store
- Decoration and Interior Design Store
- Home Improvement Store
- Wood and Laminate Flooring Supplier
- Wood Floor Installation Service
About The Floor Room
Written by the company
We believe that every dream home starts with the perfect floor.
We are passionate about providing fabulous flooring options without any fuss. Our mission is to offer a wide range of high-quality carpets, laminate, luxury vinyl, and wood flooring, ensuring that you find the ideal fit for your space.
At The Floor Room, we understand that choosing the right flooring is a crucial decision that can transform your home. That's why we curate a collection of flooring products from the finest brands in the industry, ensuring that you have access to the latest trends and styles. From classic elegance to modern aesthetics, we have something for everyone.
We pride ourselves on being more than just a flooring store. Our warm and approachable team is always ready to assist you in finding the perfect flooring solution that matches your unique taste and lifestyle. We believe in the power of storytelling. We understand that your home is a reflection of your personality, and we strive to help you bring your vision to life. From the moment you step into The Floor Room, we are committed to providing clarity, exceptional service, and the highest level of customer satisfaction.
We are passionate about providing fabulous flooring options without any fuss. Our mission is to offer a wide range of high-quality carpets, laminate, luxury vinyl, and wood flooring, ensuring that you find the ideal fit for your space.
At The Floor Room, we understand that choosing the right flooring is a crucial decision that can transform your home. That's why we curate a collection of flooring products from the finest brands in the industry, ensuring that you have access to the latest trends and styles. From classic elegance to modern aesthetics, we have something for everyone.
We pride ourselves on being more than just a flooring store. Our warm and approachable team is always ready to assist you in finding the perfect flooring solution that matches your unique taste and lifestyle. We believe in the power of storytelling. We understand that your home is a reflection of your personality, and we strive to help you bring your vision to life. From the moment you step into The Floor Room, we are committed to providing clarity, exceptional service, and the highest level of customer satisfaction.
Contact info
Nestware House, Purfleet Bypass, Purfleet, Essex, RM191TT, Essex, United Kingdom
- 0330 390 4125
- help@thefloorroom.co.uk
- thefloorroom.co.uk
4.2
Great
751 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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I contacted John Lewis Reading for…
I contacted John Lewis Reading for quality and ended up with The Floor Room! It took several attempts to get in contact, the surveyor (from the floor room) made was not competent so when the fitters came they couldn't fit the carpet. Another 3 week wait plus I was asked to pay more for the mistake (twice the original amount quoted). Bad communication, bad service. The fitters were good but they previously worked for JL!
June 13, 2024
Unprompted review
Reply from The Floor Room
Dear Jacqui, we're sorry to hear you have not had a good experience and would like to know more so that we can investigate. Please can you email help@thefloorroom.co.uk with your order details so that we can investigate.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Fabulous experience-great customer…
Fabulous experience-great customer support as usual. Well done. Nice to get good old fashioned service!
July 25, 2024
Unprompted review
Reply from The Floor Room
Hi Debs, we love that you love our service! Thank you
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Great service
Staff (Anna and Anita) in the JL Store in Glasgow were extremely helpful and organised a survey for the next day. The surveyor (Scott) was extremely helpful and sent quotes for different carpets. Everyone took time to explain different options. I am extremely happy with the service I have received.
July 22, 2024
Unprompted review
Reply from The Floor Room
Hi Marion, it sounds like the team in Glasgow did an excellent job! Anna, Anita and Scott will be thrilled to hear how happy you are.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Helpful and easy service
Went into the Cheltenham store a few days ago to have a look at some samples and book a measure. Was greeted by a young woman called Miya who was very helpful in answering the questions I had. Was able to book a measure easily and should be expecting them in the next few days. So far so good!!!!
July 23, 2024
Unprompted review
Reply from The Floor Room
Good afternoon, thank you for the fabulous review and it's good to hear our team and Miya in Cheltenham looked after you so well.
We hope you enjoy your new flooring when finally fitted.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Feeling much less nervous now and more in control...a first visit so I have not…
This was a first visit so I have not yet bought anything. Staff from manager to trainee were quite incredibly helpful. I am very nervous about the process of spending so much money - I must get this floor right! - and after my visit I felt so encouraged and positive about the whole process that I am looking forward to continuing with the surveyor's visit for a quotation and advice.
July 24, 2024
Reply from The Floor Room
Hi Sabina, we're so pleased to hear you had such great service from our team in Oxford Street. Our In Home Consultants are also very knowledgeable and I'm sure you will feel more reassured once you've had a visit from them. Flooring is a big purchase which is why it's invaluable to get the right advise.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Thoroughly professional service
Representative was punctual, well-mannered, helpful and thoroughly professional. Could not have asked for more.
July 24, 2024
Reply from The Floor Room
Hi Geoff, thank you for leaving such a great review, we hope you enjoy your new flooring once it is fitted.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Very helpful service
Very helpful service. Mea May was extremely helpful and friendly and the whole ordering experience was very painless!
July 24, 2024
Reply from The Floor Room
Hi Ruth, we're thrilled to hear that Mea May did such a great job looking after you. We hope you enjoy your new flooring when fitted.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Expert knowledge
Chloe was extremely helpful in working with us to choose a carpet for our stairs and landings. Her expert knowledge ensured that we picked the right type of carpet for the job and dissuaded us from some that would not do the job. When required, she followed up with a phone call and throughout our engagement with her, she was thoroughly professional.
July 23, 2024
Unprompted review
Reply from The Floor Room
Hi Andre, we're really pleased to hear that Chloe was so helpful, we pride ourselves on our team's knowledge and we appreciate you telling us how well we did.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Thank you for your feedback.
Unfortunately, we have no records that indicate that you used our services. If you can please provide more details so that we can address the issues you faced. As it stands now though, we have no record of your name, or a visit that matches your description, so please send us an email: help@thefloorroom.co.uk and we can look to improve our service. Thank you so much.
We requested a home visit for measuring…
We requested a home visit for measuring and help in choosing a new carpet for our Hallway Stairs and Landing. Alastair arrived promptly was cheerful efficient and very helpful. Didn't have all the samples we wanted but has arranged for more to be sent to us. Have already received a price based on the carpet we think we are leaning towards. If the fitting goes as well we will be using The Floor Room for flooring the rest of the house.
July 23, 2024
Unprompted review
Reply from The Floor Room
Hi Jayne, thank for taking the time to leave this fabulous review. We think our In Home Consultation service is great and it's so good to hear you do too.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Hi Apurba, thank you for taking the time to leave us a positive review, we hope you found all you needed.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Minimal contact no explanation no phone…
Minimal contact no explanation no phone calls back. Eventually had to drag my elderly mum upto London to get it sorted. Only way to fix is to Purchase the underlay again but have to pay the fitter directly and then wait 7 days for a refund of the original underlay cost from John Lewis. Shocking customer service!!!
July 23, 2024
Unprompted review
Reply from The Floor Room
Dear Matthew, we are extremely sorry to hear about the experience you've had and take your comments very seriously. If you would like us to look into the processing of the refund, please email help@thefloorroom.co.uk so that we can ensure this is processed asap.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Reply from The Floor Room
Good morning, thank you so much for your review; it's great to hear the team in Oxford Street looked after you.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
We were served by a lovely lady called…
We were served by a lovely lady called Jess, she was very helpful and very clear on everything we needed to know, overall a very enjoyable experience. The only downside we had was trying to pay the bill with our credit card and there was trouble with the card machine which did take a while to sort out.
July 21, 2024
Reply from The Floor Room
Hi Pamela, it's great to hear your lovely comments regarding Jess; however, we're sorry that the card machine was playing up!
We hope you enjoy your new flooring when it is fitted.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
This was a very positive experience
This was a very positive experience. Chloe was extremely helpful and responded very promptly. Our fitter was lovely and cheerfully moved all our furniture out and back and not only hoovered the new carpet but the stairs, landing and hallway as well! The only thing that stops me giving five stars is that I found the automatic emails at the start of the procedure a bit confusing!
July 22, 2024
Unprompted review
Reply from The Floor Room
Hi Judith, this is so good to hear. Thank you for taking the time to tell us what a great experience you've had.
Chloe and the team will be delighted to hear how well they did and we're sorry if the emails were confusing, we'll feed this back.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Very bad experience with this company
Very bad experience with this company. TAPI carpets are a much better carpet company. Stay well clear
July 19, 2024
Unprompted review
Reply from The Floor Room
Dear James
We're sorry to hear this, I've looked for your details but can't find any. Perhaps you could email help@thefloorroom.co.uk as we'd really like to hear about your experience.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Very helpful!
Chloe at the floor room in Oxford was really helpful and quick to respond. She was very knowledgable and helped us make a decision on our carpet, which we are very pleased with!
July 22, 2024
Unprompted review
Reply from The Floor Room
Hi Lizzie, what a lovely review, we're thrilled to hear Chloe and the team in Oxford did such a great job. We hope you are enjoying your new flooring.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
The young lady serving me was attentive…
The young lady serving me was attentive and understood what I was looking for. She made several useful suggestions directing me to an area to meet my needs. She is a useful member of your team
July 20, 2024
Unprompted review
Reply from The Floor Room
Hi Mrs Brooks, thank you for taking the time to leave a lovely review for our team in Reading. We are so pleased to hear their knowledge was appreciated.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Extremely helpful staff
Extremely helpful staff, who told me in advance when they would be at the store. Thank you Aaron. Advised on type of carpet for dogs. Thorough measuring up service.
Disappointed I didn’t get my JL points but they are not part of JL.
Quite expensive, but will follow up on review when the carpets have been fitted.
July 20, 2024
Unprompted review
Reply from The Floor Room
Hi Sally, we are very pleased to hear about your positive experience in store. The knowledge our staff have is one of the ways you will get value for money. You mention our In Home Consultation service, we offer this free of charge and our specialists will ensure you get all the information you need on what is usually a big investment in a home and give you the confidence that you have made the right choices.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
It was refreshing to speak with someone…
It was refreshing to speak with someone (Aaron), who actually knew what he was talking about.
July 20, 2024
Reply from The Floor Room
Hi Rosemary; thank you for taking the time to tell us how well Aaron did; we're very proud of our knowledgeable staff and are glad to hear you were impressed. We hope you found the perfect flooring for your project.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
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